 The music, the thumping music that's coming in and I appreciate everybody joining. So this is the Microsoft 365 AMA where you can ask us anything, anything about Microsoft 365 and the products and services therein. My name is Chris Buckley. I'm an Office Apps and Services MVP and Microsoft Regional Director and the Microsoft Go-To-Market Director at AvePoint and we are live streaming across YouTube and Facebook and if you have a question you would like us to tackle please comment in one of those locations and we'll attempt to address it in real time and attempt again I'll just I'll throw this up there so there's a disclaimer I'll come back to the disclaimer in a minute but other questions yeah still have the disclaimer other questions we've gathered from various community pages mainly out of Facebook there were a lot of questions from the Microsoft 365 the teams the Azure and the SharePoint communities in Facebook which have of course tens of thousands of members so it's a great place to go other questions that have been pulled from unanswered questions in the Microsoft Tech community but we're going to be going through as many as we can here as well as covering some a few items from the Microsoft Message Center the updates that are out there with that let me introduce the rest of our panel today and we might have one or I thought Sherry was going to Sherry was going to join us here but we might have one or two people joining in late but with us our Sean McDonough consultant with Bitstream Foundry in Cincinnati Ohio and an Office Apps and Services MVP Hal Haas-Dettler senior field engineer with Roland Shorin Tower in Tucson Arizona and an Office Apps and Services MVP and Microsoft Senior Program Manager expert on all things SharePoint and Azure and anything else about Microsoft related that we want to complain about Dr. Neil Hodgkinson hello we know how's everybody doing pretty good pretty good too bad on vacation for the next two weeks so I'm looking forward to that about the UK so oh excellent you could be there they're letting you into the country they are yes I'm fully vaccinated three proofs of non-infectious and all kinds of things going on yes right yep yeah signed in blood a third party's blood that's also been tested in clear yes yes well excellent well thanks for everybody for joining and as I mentioned so so Mike is not here today who usually does the message center updates so he has some other client stuff that happened kind of last minute so I'm going to be trying to handle that I've got a few items that I'll go through here as I mentioned beforehand our disclaimer let's put that on screen here you know so no animals or children were of course harmed during the livestream previously and we strive to meet those high goals for every episode and if you think otherwise you can't prove it correct well in the age of CGI I mean what can you prove about what actually happened so that's that's true and we have a tremendous CGI budget for this show it's hey guys it's double the budget that we were last month so yeah and with that so all here's here's the brief the Microsoft Message Center updates with everybody know what I was going for with the creation of those visuals it was the you know if you've seen if you guys even paid attention to like the the banner the imagery that I'm using there I was going for like a Napoleon Dynamite-esque type thing with the lunch lunch basket the picnic basket on the table like I've only seen parts of me I know yet another one after watch it's a classic it's an important American film you have to watch the trilogy you have to watch the trilogy to truly understand which is Napoleon Dynamite Nacho Libre and then Gentlemen Broncos it's the the dark third movie in the series that my wife if I if I want her to leave the room I can hit start on that movie and she will get up and not talk to me for the rest of the day and we'll go into the other room because there's some imagery like a snake with bowel issues and a dart that is put into human feces there's some minor things that she has a problem with artistically with the film sounds like a fantastic it's I think it's hilarious so yeah anyway but with that so message center update so let me let me go through what I've prepared again I won't have Mike's wit with the naming of the departments but I'm gonna try so bear with me as I go through these I should point out that as I joke every every month that you know because he he shares highlights and obviously there's a ton of other message center updates that are in the system and I always joke that there's nothing else that's important because if it was important Mike would have included that so what I'll say now is that none of the roadmap updates were important because Mike presented none of them but I tried to pull together a few so here's from the department of daddy's credit card direct app purchases and invoice billing support in teams admin center so teams admins will soon be able to purchase third-party app subscriptions worldwide directly in teams admin center through the plans and pricing features payments methods including invoice building and credit card purchases so so essentially this allows this is being rolled out in early October should be done in the month of October but that admins will be able to purchase third-party applications directly through the teams admin center worldwide so they can buy that in advance and so teams then if an organization knows that they want to deploy an application they can go and they can purchase that for globally you know a certain number of licenses then deploy the licenses out there so there's not this kind of jinky process where they have to go out to app source or some other you know outside the system and it's multi-step and then somebody's paying with their own credit card the admin can do that centrally so that that's convenient so this is something that if you're not aware of it if your admins are not aware of it then let them know that this is forthcoming anecdotally yeah do we know that many people are using third-party apps and teams I don't have the data right here in front of me but I if I had the data in front of me I would still tell you I don't know yeah I you know I don't know that that's a great question at Microsoft is putting a lot of emphasis on partners and ISVs around getting solutions in fact so I I just this week had a conversation with some of my Microsoft counterparts to let them know like I wasn't even sure like what we had we have in our co-sell programs these are you know products that we as the name suggests co-selling with Microsoft to work with them on we have 20 solutions at point as 20 solutions one of those 20 is in the marketplace so it's a transactable product that you could purchase and that's the cloud backup where you could go and purchase it point it to your tenant and auto configure it and it just starts running on on your environment without you know going through that the rest of the sales process so Microsoft would love partners to have more solutions up in up inside of the marketplace so that they could do exactly that scenario they can point people they could refer sales to and they're actually incentivizing Microsoft their own sales people to sell more of the marketplace solutions so I I've got a wonder if it's going to be like the SharePoint app marketplace part two because of course that launched with 2013 the app the developer model and way of publishing apps took a few years to bake but you know that's technically a fully mature system and I really don't know many folks who have used it that's just me personally yeah so I'd really be curious to understand if you know teams is having any more luck with it well I think along with that so besides working with ISVs on moving solutions becoming transactable solutions available to the marketplace they're also incentivizing partners did to develop so they're actually funding or co-funding development of apps and solutions that are industry specific so they're really trying to beef up the the marketplace that model which you think about it from from a software development standpoint there are some people consume via the direct model some through indirect and through you like MSPs so you wouldn't go to a company like AppPoint actually purchase you have your MSP or hoster that provides solutions and be like you know hey we need cloud backup and and they're a partner of ours and they say well we utilize here let's just flip the switch and turn it on and start going and likewise you could go to the Microsoft you know marketplace and do the same thing you have this a la carte menu of very different products and solutions so it's the potential is to reach more customers so it makes sense to do but there's development effort behind that because it's a very different distribution model and has some limitations so any who alright from the department of big brother but the good big brother so the good side of it I know Microsoft teams real-time data for teams meetings in teams admin center and so this is a preview that's out there so this this new preview release teams again yes teams the real-time teams teams it's the real-time data for teams meetings in teams admin center which is part of Microsoft teams Sean if you didn't know that this new release the preview of real-time telemetry everybody drink now I said the word telemetry that's part of the drinking game for admins will help you identify issues during a teams meeting so let me just clarify if you're having a teams meeting there will be administrative issues I'm we joke because we love you know that's today yeah twice reminds me of the first DSL router Cincinnati Bell was one of the early adopters of ADSL and they were handing out Cisco 675 DSL routers which were fully programmable well there were firmware updates that came to the router yes how they were distributed but by disks that were mailed no they should have been they were instead distributed through your your bit stream from the company and as a result one of the problems they were trying to fix was sudden drops in connection so dropping in the middle of a firmware update Cincinnati Bell ended up getting hundreds if not thousands of DSL routers returned to them bricked yeah somebody else could go out and fix them that's that's shocking and also thank you for bringing a telemetry relate or a sorry a telecommunications related issue talking about DSL and so anything telephony telecom related for those that what have been watching our show for a while know that it's one of our favorites favorite things to talk about yeah yeah I think Mark Rackley still relies on DSL technology out in BFV Arkansas so yeah that's what they got there's that one person yeah excellent so well so it's great about this feature let's getting back to the topic at hand oh yeah at a topic so you will be able to identify detect and troubleshoot transient network related issues that impact users audio video and screen sharing quality and experience during a meeting so I mean hey that so that's fantastic so it's not just this unknown thing happening that we're we're gonna be able to get you know outbound and inbound audio statistics and video statistics and sharing data as well so very cool so you can go into search on a person or you can click on the participants list to be able to get to that data of what's happening if somebody is complaining of those issues so that's exciting so that is rolling out this month I believe yeah so that's aside I see that as being exceptionally yeah actually if you can get people's you know bit rate at the time being dedicated to audio and video what sort of percentage of package drops you get and things like that yep potentially help that's great and and so yeah I don't we'll have to see again we'll have to look at the stats to see if that would decrease the number of times that somebody makes a statement like I did twice today of try shutting it off and back on again just rejoining I mean how it happened at the beginning the start of this in our pre-setup yes it did so it always happens to how yeah he's the lucky winner every yeah well it's a tough job somebody's gonna do it that's right thanks for taking one for the team yeah yeah hell from the department of apps that will definitely distract drivers from Microsoft forms the new mobile friendly experience for form creation and analysis because that's when I like to create my forms is while driving on my mobile device so yes so form designers who create forms and analyze results from mobile will now have a much more mobile friendly experience that is optimized for their device making forms even easier to use so it's yeah so the rollout begins for the web in early October for Android and iOS apps it's mid November but everything should be completed by late November I have never thought about creating a form on my mobile device that's generally an activity where I want to have the larger screen to go in and and work from but now that I think you've aged out of that crowd yeah I it's just a hunch I think so but once the features available I'm fairly confident that I will still not use it so but don't quote me on that but that's that's where you know I'm leaning today okay so here we are another here's another age-out joke from the department of all your base are belong to us yes but you appreciate that one Microsoft 365 information governance announcing general availability of retention policies for teams private channels so that was some of the concerns around the private channels and it being kind of outside of some of the the norms for the management for governance of that so having the retention policies specifically for that so that the update message in our update we are excited to announce that retention policies for teams private channels messages are now generally available and so it's out there now people there's no waiting till end of November to create your retention policies and teams via your mobile device you know no stretching it out there getting you excited jazzed about creating your live forms while driving on your nothing like that no you get it now instant gratification for this feature it's there so you administrators can now create teams private channel message messages retention policies from the information governance solution in the compliant center so go take a look if that tickles your fancy it's out there now people you know I like this too what you need to do to prepare no action is needed to receive this feature it's just their people if you don't like the feature and you want to send it back write a a firmly worded letter to your congressman reach out to Microsoft let them know alright from the department of features that belong in the 1990s new feature Sean disappeared and I thought you'd be very excited about this one if you're still listening because it's SharePoint related it's a new feature improvements to the text web part for SharePoint pages and news Sean did you know that there was innovation happening regarding text based web parts I can honestly say I did not so here's what it is the summary we're adding the ability to paste in line images into the text web part so that images can be closer to text and so that they can wrap around images I just need to boom we're also addressing feedback to reduce line spacing and text so the the rollout to targeted release coming in mid to late September and should be completed by early October so I mean this is one of those those little things too with trying to go in and you with a look and feel of the environment and I you know formally past life I'm not using SharePoint on day to day as much as I was but the you know some of the formatting restrictions and it just looking SharePointy and trying to make it look good so now being able to go in and drop in images and add the the description to the image that the title of that and then wrapping tightly the text around that is a great thing for look and feel it'll be interesting to actually see that in action I know modern fixes a lot of that yep but it'll be interesting to see what how this manifests and actually gets used I it makes me think of some of the other whether it's JavaScript based RTF controls that you can drop onto a page that are often used in other products and by developers to give text editing capabilities rich text formatting capabilities to their text streams so it sounds like Microsoft's moving the core control set slightly in that direction with this yeah I don't know what else is happening around that space because I've not been watching kind of the look and feel side of things for for a couple years down with SharePoint but I mean this was something I cared about like four or five years ago yeah the 90s called they want their cutting edge feature back that's right that's exactly that was the we heard the name of my it's the from the department of features that belong in the 1990s so yeah yeah all right so the last one that I have the last one from the department of world domination so you better get on board now is insights into Microsoft 365 to become part of Microsoft Viva so I saw that Daryl and Daniel did you know a video on the topic and it's part of the expansion of Microsoft Viva so here's the description so in the coming months personal productivity well-being insights that are currently available to users via the daily briefing email my analytics digest email and insights outlook add-in will be updated to reflect the Microsoft Viva brand so Viva of course is a new employee experience platform that empowers people and teams to be their best from anywhere powered by Microsoft 365 and experience to the flow of work more catchphrases there through Microsoft Teams and Outlook Microsoft Viva brings together communication knowledge learning resources and insights so the rollout begins in September for target of release and should be done by the end of November and there's you know this is one of those things what are your thoughts this this panel of Microsoft Viva oh Neil you'd go last because you know you've got to tell the part of the line or else I'm telling on you I'll be completely honest and say I've not tried it I've seen videos of it I've not seen it actually demoed live it's really kind of a non-event for me but then again I do a lot of work with Akumina who has their own digital hub digital workplace so you know the organizations I'm working with naturally are going to be disinclined based on what I know of it that's where I'm at yep how any other any thoughts on that on Viva in general it's still not something for small organizations yeah let's it's the hardest part that's kind of a shame there's a lot of what I deal with our small organizations I have to honored people and yeah it's too big for yeah it'll be interesting with Microsoft focusing so much on expansion of SMC so the small to medium-sized corporations and really getting you know moving away from well not that they're moving away from enterprise but they're they see that the long tail of growth and any you know at point that we have that same you know focus is the long tail the growth potential is coming from s the SMC that they would address some of those those things and have scenarios of what this looks like for a smaller organization but it's still relatively new and people are figuring out you know what it is and what it means Neil anything to add what are your your personal thoughts on Viva and kind of the story behind it maybe in a non muted way count and mute there you go I can hear me now yes sorry headset problems I think I like our house point about Viva and larger organizations I think if you consider the the signals that Viva uses to kind of build that experience that kind of working kind of paradigm picture if you like of your working connections and all of things that you do and connected with you kind of need a larger organization to be able to build richness from it you know I use it obviously you know working for Microsoft it's kind of present in all of our working lives right now but it is I think to the point of you know a smaller organization probably don't have the same kind of levels of structure around document management information architecture all the kind of signals and things that would produce a very rich useful Viva experience so I know there's more projects going on behind the scenes to kind of unearth that data automatically and make things more I say automated automatic whatever you want to call it but it is and I agree you know for that point I love it personally it works very very well for me and but I have the benefit of being in such an organization that can really really benefit from it what's because I think so much and I know that there's more a lot more to come there's been no announcements we don't know is MVPs and RDS like any more information about the future roadmap and other offerings through the Viva branding but this has always been and so I so I got it back in the late 90s I was involved in project and portfolio management and got into found my way into knowledge management and so much around what was interesting about the potential of project and portfolio management and then get in the knowledge aspect and all the the the information management surrounding that side of it was starting really to dig in and look at the analytics of the patterns of behavior of usage of the technology that's what attracted me initially into the SharePoint space was less the capture of documents of artifacts within a repository that's the easy part it's then actually what are we learning from this how can we if our goal of a company is to produce a hundred widgets a month what will it take for us to produce a hundred and fifty widgets a month a hundred you know 200 widgets a month what can we learn about our product development process from the kind of envisioning you know inception through to delivery and post delivery to get better to optimize that that process than activity we need to you know inherently we know that collaboration is good but actually to put data points around that and show where along our product or service life cycle where we can go and improve and do it in a way that's also keeping in mind you know that the health and well-being of our employees because you can't just double people's hours and produce more and then burn everybody else and then lose your workforce so you have to do it in a smart and employee centric you know a user centric view of the world so that's where I look at Viva as starting to look at not just what we're doing but how we're doing it and if we can improve on how we're doing it while optimizing for productivity and efficiencies and all those other things that hopefully that makes sense but it's it's it's I don't have a prepared elevator pitch for Microsoft Viva but that's that's how I look at this space so and Sherry welcome late and for those that don't know Sherry Sherry Oswald Microsoft certified trainer Microsoft Office Master and co-founder for power-up learning in Colorado Springs Colorado hello hello I'm actually in Boise and you know the challenges of working from the hotel the office yes excellent sorry I'm a little dirty welcome from Boise I remember I saw that that you were you're on the road is that for work or vacation and yeah it's work and a project that I'm working on my parents happen to just move here so oh excellent it's yep for work well it's a beautiful area I've you know my grandparents used to live there I've driven through many times but all right well let's jump in that was the message center updates hopefully I did Mike Nelson justice there who usually handles those with my fake department names there but I thought I had a win with all our base our belong to us all your base yeah so that one all right so with that let's jump into the community questions so I'm looking again for those that are following and you see a couple comments but if you're following on Facebook or YouTube so please if you have questions let us know otherwise we're gonna go through the questions that we have already captured so with that let's there it is all right let's jump into question number one Steven asks how do I get users Office 365 profile pictures to sync with SharePoint well you start by lighting a candle sacrificing a chicken and uttering the dark words of worship I posted a link in the chat window here there is an article Microsoft has had for quite a while and I've had conversations with people at Microsoft I also talked with Chris Johnson and Hyperfish and they've got a product that you know it's all about keeping Azure AD up to date and things like that and I was working with an organization having trouble getting profile pictures to synchronize consistently and everything I experienced and everything I heard from Chris basically said this article describes the way it's supposed to work and sometimes it doesn't so people you know write PowerShell scripts in the link I supplied you can see that it's anything but a simple procedure there's multiple points of interaction so I wish I could tell you a foolproof way to do it but I can't yeah and I'll have that for anybody that's that's watching and so the links so I'll actually have a blog post up later today which will have embedded the entire recording so this this captured over on YouTube and I will go through it I'll timestamp every question that was asked and provide any relevant links so I'll grab that from our teams chat and provide that within the blog post so thank you for that Sean throwing a couple links to Amazon for you know chickens and candles that's that's nice make it convenient we try to be a one-stop shop for solving those problems so well excellent all right well question number two Kenji asks is it possible to forward or redirect all the personal Skype messages and contacts to have them in Microsoft Teams I'm not using it as business just as a person non commercial use I just want to consolidate my communication tools and reduce places to see so that's I know that there's there was integration with the Skype for business business but there I don't believe that there's any integration or path for migrating over from the Skype for consumer correct me if I'm wrong that I'm aware yeah so oh so okay yeah so you can export but there's no way to do that over on the team site import them back in that seems like an oversight yeah I don't know if there's feature opportunity yeah that's right it's not yeah it's not a mistake it's not an oversight it's an opportunity people it's an opportunity for Microsoft or a partner out there to go and do but yeah so that that's surprising I what I don't know is if any third-party solutions answer that today I don't know there there is an article about importing it into Outlook and that that would synchronize with teams but my base teams ever contact some really there's not a connection there is that just me yeah okay yeah about the connection between Outlook and teams yeah I don't I don't know not played with that so I'd have to go and look for content so not that we're aware of but yeah that was that slow and painful manual process to move those contacts over to consolidate so yeah I mean I still have a lot of people that are that I still have you know the the Skype consumer app and have a lot of contacts that are you know personal not work related anybody that's work related to made that move you know while back but all those friends and family occasionally I'll get a call via that so I used to use that fairly extensively especially while traveling it was you know the Skype consumer app was one of those things where you're like I'd be in an airport somewhere in the world I remember sitting down in Auckland at the airport and I couldn't for the life of me get a connection to pull down email I was trying to review something and I had you know the Wi-Fi was just terrible like I didn't have you know international connection I don't know what it was I think I might have been on a different carrier at the time but just wouldn't work but two things connected Skype consumer worked so I was able to make phone calls via the crappy Wi-Fi in my non-international phone plan via that and the other thing that worked was Facebook Messenger unfortunately but that was you know that that was the you know those those kinds of tools are fantastic for that when I was in China it was the WeChat that worked no matter what and then of course all your conversations are recorded and captured and sold off and what's up as well yep yeah yeah the deal with the devil that those those providers you made where it is able to grab hold of the weakest Wi-Fi link that's out there or sell you know one bar half a bar and it works it's it's fantastic I used it to communicate and say hi to my kids at dinner time before they went to sleep a lot when you know speaking it on the road so yeah Skype's got a long history yep at least with me all right question number three is SharePoint one see I loaded up on the SharePoint with I knew Mike wasn't to be here to complain about all the SharePoint questions but Killian Assa we are on SharePoint Server 2019 I just noticed that site analytics under layouts is empty on every site I checked both presentation and team site templates I figured those would work without any additional features or config am I missing something well you've got to actually select the analytics and I don't think that's established by default I might be wrong it's been a while since I've set up an on-prem environment but I recall having to build that service application as part of help me out here Neil no I'm agreeing with you I'm just I'm trying to do a quick look to see if there's a there's an easy document that can provide the answer I'm pretty sure you have to switch the thing on yeah it's not right it wouldn't be on by by default you'd have to go and it goes against your site collection quotas correct mm-hmm you know like anything you have to turn it on so then it starts building the analytics but you know capturing the data from that standpoint and then there's a cost as it builds that up and stores that data so that's why it's not on by default it find a link for configuring usage analytics reports and it goes through I see some power shell looks like it configures the it's a subset of the search engine basically yeah so that's something Killian if there's you know and obviously we can't follow up on this is the question that was posted so we don't have any other details here but you know if it was turned on if you did the configuration and it's not showing that's a completely different thing you know that's a completely different problem and Christian would recommend have you tried turning it off and on again that's right generally well my other guidance that I tell it's for any ailment to the human body which is walk it off so yeah that's coach's advice walk it off well that's that's run a lap to do some push-ups like you'll you'll be just fine so yeah my kids will tell you my dad or my husband would tell them or their dad would tell them rub some dirt on it yeah well my snarky answer actually came from my my paternal grandmother who I loved she was she cussed like a sailor and and chain smoked for years and years and years and was told that she either she needed to stop smoking or she'd die in like two years three years she stopped smoking and lived for like 20 years longer but she would always bring up the fact that she had you know that what she got through the scare and whatever and I would and joking with her and always just tell her it's like well you should walk it off and and so that just became kind of my running joke you know so all right all right so the next question Fio question for can anyone guide me how can I use SharePoint as an IT ticketing system can we bring back the fab 40 come on just be okay just because you can use it as an IT ticketing system doesn't really mean you should that's you know generally speaking you're gonna have to you'll spend as much time developing something is potentially spending the bucks to buy something developed and the cost of supporting that thing and keeping it you know up to the date I'm you know I'm not aware of you know joking like the depending on the version you know the old fab 40 there have to be some examples of somebody built and then shared some guidance on building it for office 365 so that's something let me check something okay while you're talking yeah Sean is stepping into his documentation vault there to pull out the tomes the knowledge of the SharePoint wizards that are behind the scenes yeah sorry should share it good common knowledge yes there's a blog post from currency from 2019 there's another one from SharePoint maybe if you just go out and being it you know do a being searched the there's like SharePoint maybe it's from 2017 so it's not really up to date that one's from 2019 might be a little bit better so where I was going Christian was you and Brian jacket and Jennifer Mason did that six and one book yeah one of the samples an IT tracking system or a tracking system I don't remember if it was an IT tracking system or like an asset tracking asset management solution but I don't know that was for a SharePoint 2010 book it's I have it somewhere are you saying it's aged content there's a there's a picture of the cover on my wall that's in a frame yeah hang on oh boy now now Christian's going into his vault created a monster the adoric of York the writ of common wisdom ah yes that's I think I actually have that book I don't think they ever noticed that I'll just on the cover I'll just leave it there on my desk in case there are any follow-up if it's relevant to to share that again but you you can still purchase that via Amazon it's still available out there if you're looking for the latest SharePoint 2010 guidance on building solutions or maybe half price books yes or pay the full price either way I was like doesn't matter to me yeah so yeah yeah the guidance would be FIO I think from all of our joking around the topic is that if you have a solution like this it's worthwhile to buy a a best-of-class ticketing system rather than building something in SharePoint if you do not have the budget out there for that again you can I'm sure find some guidance for whatever version of SharePoint that you have I mean that because that's we don't have that information here with the question but it's been done on every on-prem instance and I'm sure that there are some examples for SharePoint online as well so you're welcome for that non-answer I think somebody said you know it really just hit on the head you just because you can develop it it's gonna cost you more to create something that's already exists in another space I mean Microsoft can't fix it all but unless there's a business need to have it completely integrated into SharePoint there's no reason to invest that kind of money yeah yeah I think I spent more time in days gone by convincing people that a particular solution didn't belong in SharePoint and being built that way and you know a great asset test real simple is anything that requires true referential integrity and primary key foreign key relationships has got no business being in SharePoint SharePoint's not an RDBMS Microsoft has been moving trying to move the messaging around SharePoint away from the SharePoint is a Swiss Army knife like solution build anything around it that's that's not what it's there it is an intranet solution first and foremost and provides the other core functionality that the infrastructure capabilities for the Microsoft 365 stack so you know anything beyond that you can but you shouldn't so well low hanging fruit you could use the temple list template for issue tracking right I mean yeah there are some out-of-the-box capabilities to go and do but if you're trying to build a full-fledged IT ticketing system it's not recommended all right question five sex sorry no idea how to pronounce that with my accent I have a problem with an Excel workbook which was working fine for quite some time it recently started getting slow in updating data and gives an error message which says working on it still working on it and finally an error message after a minute or two which says the request took too long or will just keep spinning it's co-authored by multiple people kind of feels like an authentication issue to the data that's yeah apparently he's linking to data in the spreadsheet this is especially no good I was just going to say especially if you've got multiple accounts right you know there is your preferred account or the account you're using for operations can be changed and selected within each of the office apps so you might just want to check to make sure all of the connections are established and good as well as you know if you're if you've got the accounts added to windows as well double-checked out in your OS but nine times out of ten with me it you know I get that with the Word documents and Excel documents sometimes I don't link to external data generally but anytime I get it kind of trying to go and go and go again events eventually stop I've found blocked attaching or detaching attaching an account or somehow correcting credentials that's just a gut feel you know for better or for worse I mean Microsoft has tried to do away with the ambiguous technical sounding error messages and one of the things that you've seen is just the the the spinning circle the working on it message which could be a number of issues around it but I was gonna say the exact same thing is that you generally that means that it's trying to connect to a data source and it's not reconciling that against your profile within your your authentic authentication so yeah so that's just something to go in and check I know I received I have that issue occasionally and to Sean's point it's usually because I have my multi-tenant issues and so I'm having to be very you know purposeful in checking to make sure that I'm where I'm logged into for which environment and it's why I have multiple incognito's that are open into other environments other tenants just so that I don't run into those conflicts I get a message via I get all to one place an email tells me hey you've got things updated but then I look at okay which environment that is and then rather than clicking on it and confusing the system about which one I'm trying to connect to and access to the data the assets within that tenant I just go to that incognito window where it's open Google Chrome profiles help with that a lot I also dropped the link in in the chat and that's to the Microsoft support and recovery assistant if you try everything discover you can't get any satisfaction you never know throw another tool at it multiple people that are co-authoring it they could be a OneDrive sync issue too I'm hitting that with stuff that I have in my hotmail it just doesn't seem to want to like my the whole thing just freezes and I have to shut the Excel spreadsheet down and open it up again and then it's fine it just stops working so I just thought of it so a sticker a new sticker idea sorry Sherry we had a little delay a little delay in your in your so I thought you were done sorry I just get a comment that you know Sean that line that you just used like I dropped a link in the chat like that needs to be on a sticker we I use that phrase so often you know so I'm gonna I'm gonna create a new sticker mule sticker for that I dropped a link in there in the chat and I'll have some fun art with it yeah that's gonna be my next creation on this particular topic as well I mean the Excel spreadsheet refers to you know data connections so external data sources so to Sean's point authentication time amount so the things like that it could just be that the data source at the back end is being there's so many changes happening he said he's multi-authored yeah all kinds of things going on perhaps what's it connected to is it connected to a back-end sequel is it connected to other workbooks is it connected to some other data source it's dodging and it's that that's timing out yeah it's connected to the thingy Neil I thingy one thing I'm gonna clarify I don't believe that any that issue I've not experienced at least anything related to the number of people that may be in there and co-authoring at that moment you know like the concurrent user issue should not cause that behavior it should not right no so so I suspect it's the back-end and you know to Sean's point authentication if it is an authentication issue I expect that to have a problem with one or two users if they have it don't have the right level of access to the data sources but not everybody unless everybody doesn't have access but yeah I mean just it's a little bit long when you try it maybe try it without co-authoring just to eliminate that scenario there's a few things to try there before you can kind of hone it on a specific element yeah and to Neil's point as well you know is it just you having the issue is everybody has it slowed down for everyone and everyone's getting an error if I'm having the issue Sean it's a problem for everyone I don't know the steak if I know that you're gonna have the technical issue just that you're gonna hear about my issue yeah all right question six Sergio says I am an admin of my organization I want to get access to everyone's one drive in a separate domain mail ID so I can track everyone's data all right you got to be careful with this one for a number of reasons we had this scenario with migrations where organizations wanted to migrate from other cloud services to one drive for example you know for example you know box to one drive Google to one drive file share to one drive and obviously getting access to everyone's one drive is actually relatively straightforward you can just add a secondary admin right and you can't add a secondary read only access that would have to be granted by the end user themselves but as an admin on the tenant you can grant any account admin rights to any one drive on all one drives caution there though is data privacy it's that person's one drive so the company would need to I would suggest the company if they're gonna go down this route make sure that every person in the company is aware that the one drive is accessible by a central resources and therefore may be monitored just from a can you know this I'm sure there's some compliance regulations that you must notify people if they're gonna go down that path but it's very doable is there is there any visibility for the admin in that scenario again I so I look at it's like if it's a company asset it's a company asset and so it private view and sensitivity of information all those kinds of things like you do your corporate governance you know I'll do mine kind of thing but let's say that a company does want to go and do that do they have any visibility into the size of data the data itself in the personal vault if I have enabled that if I've if I've created that that space that's private that's meant for that is you know do they have visibility into that space I don't know the box but no share gate what allows you to do like reporting on on every site collection and that's a site collection so when they're when I look at our leaks floor is a box yeah I know that a lot of third-party tools provide that level of visibility in there as well but it's a so so again it's it's not a can it's kind of based on Neil's comment it's more of a how you approach that and be careful be aware of what the laws are within your state country region around proper access to that kind of that data yeah I think in Germany that will be a big no-no yeah because of their personal personal laws in terms of data privacy and I do know like I said from my experience working with the migration teams on one drives in the office we see five migration team we were very aware that you know that customers realized that in order to perform one drive migrations there was an element of requiring required access to a one drive via a dedicated admin account a customer managed it but they had to notify their end users that these accounts were in use and have access to their data albeit just temporarily and I go back to my HR days if it's not work related don't put in any work related stuff it is that yes why you can have a personal one drive for free yeah well it's another reason why too is I so I have my work laptop and you know it's work related I gave my other laptop my personal to my one of my boys and so my wife says hey something can you go up can we can you help us for like we want to livestream this or do something up on the TV upstairs I'm like nope I don't do anything personal on the work laptop it's not a it's not a resource for these personal activities so that's I'm even going I realize I interact it through multiple it's cloud environment so I you know I access work assets and systems through other tools but always when there's a VPN in place and but I try to do the majority of that sensitive you know work always on the work related device in the work related environments because my is exactly shares point is that if I'm doing things you know any data that sort sorted it's I look at it as company asset I do much the same yeah and I've had to build do an audit you know your company can do an audit on your machine and fire you and I can tell you many stories how I know that you don't want to know you say that you don't want to know but now I want to know but what we talked about the offline yeah all right let's see question number seven oh hey this is I thought we were answered this last month but we did not we had something that was similar to this Jenny asked a question so talking about teams and the you know teams edu says I've just discovered that my students working on iPads can't see my pin to posts they don't have the same ability to view pin post that I do can someone point me in the right direction everything I read refers to chats not posts if it does refer to posts it says they click on the information bubble to see the pin post students don't have an information bubble on iPads as far as I can see no wonder they think I'm weird when I tell them I pinned a post can anyone help can someone show me how they can see a pin post on the iPad version of teams anybody have experience with that and posts personal if I pin a post in my team chat with my peers in my small pod in our team it pins to the top of my chat experience they don't get it they don't see it seashell seashell by the sea shore that's sorry that's what I thought as well Neil I thought exactly that yeah so you can I mean there's a bunch of things you obviously you can pin posts you can save posts you can write we can pin things just like you see a personal experience just like you can pin a channel pin a team so that you have it kind of prioritize the navigation as you join dozens of different teams and channels and it's a way that you can self-organize a personalization feature I think this experience if you think about the scenario in other like social media or tech community style things you know I for example I'm a think I'm still an admin on the SharePoint hybrid tech community forum thing and we have a had a pinned post to the top of that forum saying this forum is specifically for questions on XYZ and so forth and that post was pinned to the top for everybody wasn't a personal experience because a threat experience and there's a site with Facebook a Facebook group right you can create a group and you can pin an introductory post to the top my Twitter profile I have pinned a tweet that I did that I want anybody goes and looks at my profile we'll see that right up at the top because I want to leave it there is kind of a message for about a time as people visit my profile the does the dozens I think I think in the teams experience is very much personal yeah whether there is a plan to do a you know maybe I'm a owner of a channel in a SharePoint owner sorry in a team's team and they give one have the option for the admin to pin something for everybody maybe that's a future thing I don't know maybe some current thing I just don't know about so so I would argue that that is kind of counter to what the way that teams is supposed to work however with the home site or now the the the Viva connections you know the add-in so being able to have the intranet view added into an available within teams there's your opportunity to go in and from that kind of content from an intranet perspective pinned so that it's there that everybody's seeing it for the next two weeks while is a reminder that we have a town hall company-wide an all-hands meeting coming up and you can pin that to the top of the information the news that they're reading there but in teams you're right I mean it's it's personalized I mean I personally I would get very annoyed if I've gone in and every time I go into the channel it's a project that I'm working on and I see one or more pin posts there and have to move past it to see the information that I need so it makes sense from that but it's a it's just a different environment than it is like more of a newsfeed type feature yep so okay I'm just testing playing around with the feature now yeah you know if I find anything out okay all right so Kassaker the there's a lot of space in one drive more than enough but it's showing that I need more storage so that's a statement not a question but I would I would maybe rephrase it but showing I need more storage and turning to a question there so so if I have a lot of space in one drive why is it showing that I need more storage it's a lot mean yeah I have one of the thresholds for space warnings yeah you know is he talking about collectively as an admin for your organization he's talking personal you know lots of ways to interpret this I have literally dozens of KB is still available why is it sending me this error message yeah so while it you know yeah I think we just do we need more information around that question to be able to answer anything there well as anybody has something howl anything okay I don't know that one all right let's see question number nine to yet says hi everyone can someone explain me why I can't watch participants cams and teams I was having a class meeting about 40 people although we had turned on all our cameras but I could not see the others in the whole meeting I just saw the host camera and once more but my friends could all watch all the participants that's confusing me I had searched for the problem found that one that I have to change the mode to large gallery but I could not find that mode can someone explain to help me please thanks so much so in teams in the view you know by again if you've got something that's in there present presenting so they can change that view and all you'll see is the slides what they want you to go and see but if you go up into the ellipses now I'm doing here on screen and you can see then that where you have the you know the different you know options there so one of them so I've got it now currently in the gallery mode you also have the together mode which is when you have I don't know if there's a minimum now it used to be that you had to have five or more but I think they've decreased that but we have five here so now it looks like we're all sitting in a classroom and if there's 40 people this would back out and you'd see you know all 40 of us there and we used to do remember the old days we used to do the live stream via this this look now what I just like about it is what it's doing to my head and carving off on the sides here make it look like a just have a big egg sitting on the top of an egg with a toupee sitting on top of the teacher I don't like it I'm gonna turn it off I think that's so but that's where you go and change the scenes and where's the Star Trek one I liked that one there we go well while you're playing with the galleries it sounds like if he's not seeing options that his friends were saying there might even be a team's client issue there as well just a possibility yes that's something is it is it available by default or to be able to go in and look at these change the views is there an admin setting to not enable that I guess not enable is that the same as disable no so enable is you not do something versus it's doing something that you turn it off okay something like that I guess yeah let me check the go into my tenant admin well it looks like we lost Sherry yeah well I got a feeling she was on the hotel Wi-Fi which we all know is rock solid fantastic that's right yeah but that's where but I mean the answer the basic question I mean that's where you'd find it is up in the ellipses you go down you see the gallery you see the the other views there so yeah the the presenter does have more control over what all of us see on screen and if they're actively presenting something they can take up all of the the workspace the viewing area with that but yeah you can change from the gallery to the together mode to see everybody and if you're not seeing together mode so that's a question whether we can turn that on or off it was that way for a while but I'm just not sure if Microsoft went in there and made that generally available and because it's only your view so I can turn it into presentation mode and everybody else is in gallery and they'd see gallery and I would just see I'd be the only one seeing it of course I'm live streaming my view which is why I'm little up here in the corner anyway alright so let me know if you find something around that but otherwise we'll jump to question number 10 question 10 Sophie says what is the best platform to use for managing a roster organized by department without using alphabetical order so 55 departments I tried Microsoft lists however found out that I cannot add an add item rows or people to the middle of the list so they are organized under the correct department I wish you could move the rows around like you can excel I know that would defeat the purpose of the metadata though any suggestions is Microsoft lists not the best platform for this so Sherry if you missed the beginning of it what's the best platform for use for managing a roster organized by department without using alphabetical order I think Microsoft lists is good they just need to know how to change the views so you don't insert and sort like you do in an Excel spreadsheet you the view controls you know sort by department then sort by last name then sort by first name so it's the sort order in the view so I put two links in the chat for that one is Mark Cashman's video and the other one is just the support article for creating views yep I think it's a pretty straightforward answer there too is a Mark Cashman if you don't know Mark is with product marketing one of the senior people there and he owns large parts of so SharePoint lists specifically yeah all right question 11 Simon I am looking for Azure AD Connect for server 2012 R2 just confined 2016 where can I download an older version so is looking for black market dark web help in finding old no longer supported versions Azure AD Connect I think I might be able to break out my old binder from the maps that has like 50,000 discs in it and might be in there I don't think Azure AD Connects in the old MSDN style subscriptions I'm looking it up and see if my zoom if I had that version stored in your zoom yeah I don't know I mean that's that's an old it's I don't believe it's it's supported I have I have a maps subscription and and every all the old stuff is there back to 2010 I mean I don't know if that's I've never looked for that specifically but I would assume if you know front page is on there probably yeah just kidding well that's what I say that we are one if you're looking for an official source for that if it's no longer supported it can be difficult to go and find that but there are you can download products from the 1990s Microsoft products like find somebody that is hosting a version or is you know made it available they've got it available out on an FTP server somewhere you know so there are generally options for the older stuff so just be be careful with the parting gifts that come with them correct those downloads that's right all right question number 12 Nikki says how can I persuade MS Word to actually do a spell check on a document so it somehow locks in some documents as already checked and good to go when it is not even if I copy and paste the entire doc to a new document the spellchecker does not find errors it also happens with the merge document Word just does not check spelling in a merge document even when I run a spell check manually using the F7 key I have the same problem at work using office 2016 or at home using Microsoft 365 your sage advice might slice off some of my age so why is work I don't know why I wouldn't check it yeah go ahead sorry I was gonna say the same thing it's like it's you know if you so if you go in and intentionally just add in and jumble a new word is it not identifying that is it so that that's a your more fundamental problem then it thinks is there a language pack installed I've seen that where you know words you have a bunch of unnecessary use in it and I found out that it was the you the document that was sent over had the UK English assigned to it so the word color had that useless you in it instead of you know color it's just color so that that could cause that problem where it thinks that it's already checked it and it's not reviewing that because you know per its language or saved miss spellings that you intentionally added in it's not finding those do you find anything else any other ideas of why that might be happening I did in the chat how to add a custom dictionary or to edit the dictionary that's there so if there is words that they're it was me so anyway excellent I have everything all other services turned off just teams running so yeah speaking of teams going back to the question we had I found some settings for guest access policy where allows people to turn on and off IP video screen sharing mode those sorts of things but that's about the only thing so was he log was he actually a guest access in the in the meeting or maybe I that's the only thing I could find I couldn't find an equivalent setting but again I just glanced through it I am not a teams admin and that's in the teams admin center within Microsoft 365 admin console okay and Neil did you find something about a ad connect are you muted I've got three versions from 2015 and 2016 on my installs drive every time I do in every time I download something to install I save it I have a record going back to the 90s for everything that I've ever downloaded yeah so but I don't know that are you seeing you're the dark web guy that has all that I am the private network drive guy but I have helped people before I you know when you think about his full name as Sean dark web Mcdonough I now it makes sense I just I never put those all as revealed two and two together yeah nobody ever would well he's sure it says it all my teams keeps me busy itself can you hear me yes yeah yes okay so I did they don't know beside the last link in the chat window is to the root of all of the version history for ad connect okay and at the top of that document there are two links one to download the version two which is one he doesn't want on the bottom of the download version 1.6 which is a version he does one okay so Simon we're gonna have the answer to that and the link to that share that out within the blog so I'll and I'll provide the endorse or support or guarantee that link or what you also step back to the teams pinning issue I'm showing I'm showing works in the desktop application okay I was gonna say I've got the disclaimer back on screen now just for Sean's last kind so pinning what so pinning only works in the desktop application but is it visible like for others yes okay now on the mobile application you don't see it so the mobile is it is the iPad version of it based on the must be on the mobile version and they're my friend can't see on the iOS version for his phone his iPhone so therefore it's not gonna be on the iPad same looks away okay all right well there you go assuming that's temporary yeah say that user voice or user voice replacement we still have an update on that do we now it's still just hanging out there the dark cloud out there what's happening with user voice just still still go to user voice although the twice that I've gone out wanting to get to user voice and then it was down for maintenance extended maintenance so yeah all right hello Kmart shoppers we have a special on aisle 12 I love those alerts that pop up all right let's see we've got 13 more minutes here Pam says I currently help admin a 2016 SharePoint site we will assume be converting to either 365 or SharePoint online I've been tasked with figuring out which files are used the most however I can't find a report that has a user count or use count or a view count but approximately 10,000 files I can't go one-by-one and hover to see a view stats any suggestions on how I could figure this out is there out of the box cuz Sharegate does that there's a report for that yeah like the most you tie graph does that again most of the admin third-party tools provide the reporting that does that tie graph reports that so there's a lot of partner solutions that do exactly that yeah and it's not too hard to write some PowerShell to comb through things and look at the last modified date there is no last access date on document libraries last modified date is the closest analog you'll get to it but that can be done with a little PowerShell yeah there's you know and there's a lot of a lot of people have written about and talked about how to go and and build these kinds of analytics around their content so I think you can spend some time doing an online search and find somebody that walks through and explains how you can find that and do that cuz this is a because this kind of goes back my experience doing pre migration analysis so I mean I was part of the team we developed the first pre migration analysis tools in the whole migration space so back in 2010 we launched that that was actually with echo before we got acquired by Acceler but built a solution there but now you know most of the migration solutions have that kind of content analysis so you have a better idea of what it is that needs to be moved and you can prioritize what's moved and when so but take a look people and if you go out there and look at do some searching on this topic number of people have written about this but then take a look at the third-party migration administration tools because usage analytics around content is a fairly common thing for the partner community what's gonna say doesn't that makes me think doesn't the smat tool Neil do some of that share I don't think it does he doesn't do individuals paid documents so it just does item counts in lists because I think I care about the most we move it up we move on we move on a list of objectives as a as a unique discrete item we don't go down to document level yeah I just pasted a link in the chat that might only be relevant to ship online I'm not sure but there's the concept of popular items and popularity trends which does have the link it's on the ribbon and it gives you an Excel chart Excel dump of all of the content of the site of the library I'm not sure if it's in all the versions on-prem that's my only caveat to that one can I say that I am happy to see somebody that is preparing for a migration by really trying to understand what's there and what needs to be moved that just it puts a warm you know fuzzy feeling in my heart that people are actually thinking about it versus the lift and shift and they're just trying to and then then dealing with the repercussions from that what if you go in there and prioritize you can really cut down on the amount of grief that you experience and the issues if you actually do that prioritization you'll likely find a ton of your content that you do not need to move and nobody needs the vacation calendar for 2003 yep there's two bullets in the calf framework plan and strategy yep all right question number 14 hot from Rob hi everyone looking at setting up a teams webinar do I need any additional licenses can we upload the email address via a spreadsheet into teams webinar to undertake the invites would this also impact on the company's teams for example slowing down while the webinar for 500 is operating first thing I would say from a performance standpoint and I think some others made similar comments over in Facebook in the teams community that no because it's a cloud-based platform and it's it's set up for that like any performance hit is scaled by the fact that it's out in the cloud if you were hosting this yourself on your servers then you would have that performance hit I'll say that will not cause performance issues and impact to the teams experience not to say that there aren't other things that might but as far as additional licenses for to do the teams webinar so it's the teams live versus teams meetings and needing additional licenses for that so a webinar so you can have that where it's the so I don't know the state of it because I'm not I'm not an active window or teams live user so I don't know what's changed over the last six to twelve months because I do everything within teams meetings like this and if I want to broadcast something that's out there we do it via live so I'm using Streamlabs OBS just capturing a teams meeting so I know if anybody speak to that of what's happening with teams live and whether there are there additional licenses there can you invite in anonymous participants there do they have to have teams I mean I don't know where the state of things over on that side because I've not been paying attention is it a teams live or they do now have the teams webinar oh is it teams webinar yeah so I'm not I'm not using that either the only difference between that and the teams meeting is they have to register and but there's no limit to how many people can register so that's why I won't use it because I wanted people to register for a class but I don't want 200 people registering for you know supposed to be 20 whatever but it's in the works but it's not all it's not a webinar platform my opinion yeah that I so that's something I need to go and explore a bit more on that yeah because I just I'm just not familiar with it I saw the things come through just kind of yeah yeah I'm not I'm not using it that's the benefit of going from being an independent to working for a large company that has you know I'm doing two webinars this month like I show up and present and talk and it will run beautifully because other people are doing it that are skilled in those those skills you could just stop it skilled yeah there's skills in skills but it skills with the Z so it has more of an edge the normal skills they got they got skills I know all right so you'll be that's something I'm gonna take as homework next month and probably do a blog post but before that all right so we've got time for one maybe two more questions here number 15 mark hi I've figured out how to have a live excel for responses with forms for responses with forms I have to create the form via my one drive but I want to store that live excel and SharePoint via a link and not on my own one drive when I move the file it seemed to break it can SharePoint not read this type of file help please as I need to store dozens of forms with data in a central place good one so forms for forms to SharePoint only works on group connected sites forms to Excel sorry it works on group connected sites and if I remember correctly there's a survey app somewhere as well I think I read today that in terms of SharePoint this concept of the new lists is kind of a new one for me I'm not really played around with much but I think there's a survey app you can use as a form that will dump the item directly to a list if it doesn't use Excel it's a couple of options but they're obviously moving the Excel spreadsheet from one drive to a SharePoint will definitely break it because the form won't don't have a clue where to send the data anymore right so if you're trying to consolidate and have that centralized location and then you're moving things well one it's always I mean you're always gonna have problems when you're moving things but if you're if you're trying to maintain a connection that might be from a you're not on your one drive for the creation of these different pieces I know there's moving parts there what you share there sherry is that puts it in your one drive but if you create it from the team as a tab then as a group and able to move it from your one drive to the it's a different URL it's a different sure sure you broke up a lot there but yeah I think that you were making the same point that if you go in and when you create it it has those links there just by the process of moving it will break that link and so there's different this Sean was starting to say there's different permission types for in those different environments and so yeah you're you're I mean I get the idea of like you have a centralized location for the content for the data that it's capturing that is utilizing but that's kind of not work away the the solutions work to be able to do that especially and so it's very it's very sensitive to that the moving and the links that it embeds the permanent links that it includes there and the type of environment whether it's open and you're able to share from within that environment but if you go and create it from anew and as you're saying create it within teams and then invite guests in they should be able to access that but it's going to create the link to the data source that's relevant to that team that connected group yeah I mean there's a ages old problem of trying to store survey data and multiple responses from different people in SharePoint because you're looking at you know you basically got to open it up to the equivalent of an access which is now hard because people you know everybody's got to be authenticated going into that environment so at least when you share across from teams or you share across from OneDrive you're explicitly granting people access to that file that's what gets around it the way to do it in SharePoint is actually to set up some all right one last question if we've got time I just want to do this because it's a friendly so former co-worker and good friend Melinda Burales who is goth girl who's up in the UK somewhere working for Dyson so I always like to give Melinda a hard time about whatever she's asking about so let's see what we can do here so she says we use animated gifts in hero web parts in many of our internet landing pages but recently the gifts have stopped playing and and so my first answer my first responses are they sad gifts or they just sad that their existence that they're you know animated gifts within an intranet and it's just wrong and so they would out of shame they stopped so she says it don't stop working because they you know never mind yeah gifts play so she says I'll continue I'll stop with the humor and continue gifts play when inserted into a page through any other means just no longer the hero web part specifically if the hero web part section is linking out to another page just curious if anyone has seen this behavior recently and she spelled behavior with the useless you look at that she has just sucked into you know the UK language and she's she's an American that's living abroad I just I don't recognize her anymore because of her usage the wild usage of use it's just no go ahead so thoughts on that hero web part gifts will play in any web browser by themselves so I don't know what the hero web part specifically does I don't think it I frames or anything like that but some gifts have a timer on them though right they run so many times and they stop where's that managed by the app you embedded the giffin or is it managed by the gift itself time delays between frames are measured are stored in the gift itself and then it's up to the container to cycle through them at the specified so there's some other attribute of the hero web part that might be then limiting that I'm just wondering if there's something on the lines of many links out to another page is he pulling content from another page or is it just a embedded link is the gift somehow seemingly playing it like record net breaking speed and stopping what it goes to other web part goes to something else that's the kind of path I'm thinking of can you do two things at once I don't know I don't know enough about it I do know the containers that can't actually cycle through each of frames oftentimes will just use the first frame and won't move past that so but if it worked before in the hero web part I'm not sure what might have changed for that is it working to hear a web part still without no embed and pulling content externally good question of the link to the page and it could be this is again a follow-up question I'll have to all ask Melinda for you know follow-up this but whether adding the animated gifts was a new thing and they're just experiencing that if it had been working and then something else changed around that that would be a great follow-up question to understand like had they been working flawlessly and then some other change happened yeah Melinda everybody's using shockwave flash these days so get with the program right it just makes me like instantly we're interest support group for shame filled gifts so the first thing I thought of is like that's too much that's too much like why are we putting animated gifts in the hero oh it's too much yeah that's for sure yeah well hey I know we're at the the end of the of our time here so thanks so much to Sean Neil Sherry and Hal for for joining and of course we'll be back on the second Wednesday so look for this in the meantime so we are trying to launch a new kind of series a vlog series where we're answering individual questions for small short-form videos so look for some of those in the coming month but in the meantime feel free to reach out to any one of us you respond to wherever you see the video YouTube or Facebook or shared out via the social channels and we we do answer questions in between our AMAs but we're happy to if you have a big Harry scary question that you don't seem to get an answer from we would love to attempt to solve that for you talk through it so please let us know and we'll add it to next month's content and answer questions for food yes and with that thank you so much to everybody and we'll fade out to I don't know what song it's on now but we'll we'll jump back into music and fade out into oblivion right so here we go thanks a lot