Loading...

What Customer Experience Really Means

4,872 views

Loading...

Loading...

Transcript

The interactive transcript could not be loaded.

Loading...

Rating is available when the video has been rented.
This feature is not available right now. Please try again later.
Published on Mar 31, 2015

Businesses that successfully deliver experiences garner brand advocacy and customer trust.Yet 4 of 5 customers say the average brand doesn’t understand them as an individual.

Download the full eConsultancy report, “The Customer Conversation” at http://ibm.co/1CIK0qq

Loading...

When autoplay is enabled, a suggested video will automatically play next.

Up next


to add this to Watch Later

Add to

Loading playlists...