 Hey guys, it's Wilson here today. We are going to be shooting something a little bit differently We're doing a reaction video and this is coming straight from our director Jason the guy behind the camera It's something that we are doing a little bit more fun. Let's try and yeah So today we are going to be reacting to crazy customers be like so let's get going Make sure you guys like this video just like how they are telling their subscribers to like the video and Let's go It is so funny because for me myself and me my wife we We're actually guilty of being a crazy customer because we would actually go to a restaurant like 10 minutes or five minutes before they close And oftentimes you'd be like hey, can you please let us in can you just let us have this meal because we're craving for it? And I'm definitely very very guilty of it and that the funny thing is I'm actually on the other side and on the other end as a As an operator as an restaurant operator. I also have experience dealing with crazy customers like this all the time So it's really interesting to be able to see how someone actually plays this out, but nonetheless Was that you let them in I do let them in I Am guilty because when I used to work in the restaurant industry. I don't let them in I Yeah, I just tell them we're closed. Yeah, but then usually that is when the the owners are not there and Yeah, I am guilty guys But when I'm the owner I would I would always be like yo you gotta make that last buck that could be a $20 ticket Take them take them because that $20 ticket can easily pay for that Person's 10 bucks salary. So as an owner, it's funny actually being able to see the different roles that you play whether you're the owner or the cashier or the customer It is so funny because this whole script is about the three characters and all three characters I truly understand which is why This is video is actually quite interesting Dixie wherever you like That is so funny I was never like a crazy customer like him before but I totally can relate to that because when people come in and ask for ice cream They're like, hey, you know what? I want I want an extra large ice cream and when we give them ice cream we're like, hey, how come this ice cream is so big and We would be like super confused because they ordered an extra large ice cream and we're like what the hell is an extra large ice cream So we just doubled up the portion charge them double and they're like complaining about the size of the ice cream because it's about to topple over from their cup yet. They ordered an extra large ice cream That is exactly how I feel all the time when I go dine at restaurants is that It's funny because every time I'm at a restaurant I kind of like gaze around like hey, you know what how long has these people have been there What are they ordering and that often times I get upset because I would order and This guy comes in after me He places is an order and he gets his food first and that's what really really gets to me is like when this guy comes in 10 minutes After me and he gets his food first and then my wife goes yapping yapping app and I go yapping yapping But usually we're a little bit nicer customers. We never really tell The waiters that you know what? Why is there food here already? Why is our food not here? But definitely it's something that always goes through my mind all the time. It's like something that is bothering It's crazy. I actually to think that In perspective how crazy these customers look and and then yet you're guilty of having these Thoughts Thank you, sir slower than T-Mobile is that all yes, you stop hovering over my food now Yes This is a very typical a-hole that happens all the time at our ice cream shop I'm not even kidding you they would finish half a cup of ice cream and they come over they're like, you know what? I don't really like this flavor. It tastes as wonky And yet we have and they have this expectation for us to give them a new ice cream free of charge This stuff actually happens like this guy's good Thank you Okay, okay, what's going on here your employee just beginning when I was trying to eat now boss I can explain how you're fired. No, we don't need two dollars now for this. Get your stuff and go Wow Amazing video. I actually thoroughly enjoyed reacting to this but it's a little bit kind of yeah I think you know what cow did an amazing job actually portraying these crazy customers And if there's only one lesson you guys can take away from this It is to always always back up your staff given the fact that they are doing the right thing Because customers are always crazy There's so many crazy customers out there and as owners if you always just go about a moto of Customers are always right then unfortunately you're gonna have back that motor up Sacrificing the loyalty from your staff and why is that the case? It is because your staff would feel that you know what you're gonna throw me under the bus regardless So why would I have and give you any loyalty? Why would I want to stay at a restaurant that doesn't back me up? Whereas if you're if you're owner and if the manager Backs up the staff and if they feel supported if they feel that they can do the right thing They can and be empowered to say no to crazy customers that are out there There are so many crazy customers out there and if they feel that they're being taken care of then the staff is gonna Stay there much much longer. You're gonna have much more loyalty from this staff You're gonna have much more happy staff to help you build your restaurant I really hope you enjoyed this video. Make sure you let me know Is this the type of video that you want to watch something a little bit lighter something a little bit more engaging? If it is make sure you smash the like button and let me know in the comment section below How we can improve until then see you guys in the next video