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Published on May 17, 2011
Highlights best practices of the 2010 Malcolm Baldrige National Quality Award recipients; MEDRAD (Manufactuing); Nestle Purina PetCare Co. (Maufacturing); Freese and Nichols, Inc. (Small Business); K&N Management (Small Business); Studer Group (Small Business); Advocate Good Samaritan Hospital (Health Care); Montgomery County Public Schools (Education). The video highlights each recipient's focus on customers as told by the highest ranking official.