 So, I drove up to this location and I saw the graffiti, so I'm going to create a work order. I'll take a picture, put what kind of graffiti's out here, what kind of surface it is and what kind of color, and then I'll send it through the system and it will create a work order and senior maintenance worker will receive the work order and he'll take it from there. Known as My Fort Worth, the city's new customer relationship management system can generate work orders from a mobile phone in the field or a desktop computer. Back at Graffiti Abatement's main office, there's no need for a map's go anymore. My Fort Worth has built-in mapping technology. It knows who to dispatch to. Like, if I put it in right now in less than five minutes, they'll get it out in the field. So, the app is in the phone, so when they sign a work order and I'm in the field, I can look at it. You know, from there, I just drive straight to the location, right? The bottom line, Graffiti Abatement's crew of three used to handle about 300 cleanups a month. With the new system, it's up to 500 and most work orders are handled the same day. Before the new system, it took two to three days. And for managers, My Fort Worth makes generating reports easier and faster too. So when it comes to my reporting on seeing how many numbers, how many occurrences the guys have actually completed, it's right there at my fingertips. The system can track supplies, time, location, square footage, anything you need to report, as well as prioritize calls. This new system has been awesome. Saving time and improving service with My Fort Worth.