 Okay, we're back live in Las Vegas at Jenny. We're getting down to the final stretch here. I'm John Furrier with SiliconANGLE.com and this is theCUBE where we go out and talk to the people about the impact technology at the event here at HP in Las Vegas. And we're here with Jeff Carlot, Director of Marketing, Industry Standard Servers and Software, there's a little software and then we'll get, can't wait to talk about that. And E.J. Bodner, Director of Portfolio Marketing Technology Services, Portfolio. So welcome to theCUBE guys. Thank you. Thanks for coming in. So we were just talking to Jim Ganti who's all full of excitement. Oh, yeah. He's been on theCUBE a number of times, but I've never seen him that excited. So, Gen 8, break product launch here. So, tell us what's your guys' angle here and let's go deep on it. So, a lot of passion in the air, a lot of passion in the air. I've been in the Industry Standard Server side of a compact and now HP for 14 years and I've never seen an announcement this significant as we are really driving innovation and automation into the servers themselves and what's important for myself and I think E.J. is we're really driving proactive services and support. For the first time I think we're really making this, establishing the server management and the service and support experience to be converging into one. So it's really exciting from my standpoint. I agree. What we're talking about is the convergence of servers and services. So you heard about today, Insight Online, the information that we have available to us, to our customers, to our channel partners, taking that information, which we believe come from the most intelligent servers, most self-sufficient servers in the world, pairing that with what we believe are the smartest support and service experts in processes in the world and automating the support experience and that results in increased system uptime, increased performance. So we're very excited about it as well. We can actually, based on our support automation and the intelligence in the servers, we can reduce the total time to problem resolution by 66%. So it's just a great step forward and really freeing up time for IT administrators and for partners. Yeah, and we were talking earlier and I was kind of making the reference. And I kind of was joking, but I wasn't joking, that when you have groundbreaking innovation like this, really built from the ground up where service technicians, hardware engineers were involved in identifying the biggest problem on the market, which is power and cooling and operational costs. And flipping that from 70, 30 to back around the other way will create a lot of innovation and enable great solutions. So I was kind of just throwing out the idea like revolutionary, it's like what the iPhone did for the phone and music business, complete architectural change, change the user experience, how they used their finger and the touch screen and iTunes and App Store. And there's a big trickle effect around behind the Apple iPhone. So I made the comment because Larry Ellison said at Oracle OpenWorld that he wants to be the iPhone for the data center. And so you guys have a lot of experience using this being a multi-vendor company. HP's heritage in fact is multi-vendor, which is a challenge on the services side, right? So the question coming back to my analogy is if the Gen 8 architecture is going to really change the customer experience from operational economics down to some of the power issues and overall serviceability, what is going to be the side effect of that? What is that going to enable the customers? So I'll take a crack at that, Jeff, that's okay. So we believe and we're focused from a services perspective on a superior customer experience. That's what our focus is. And we're in the enviable position that we are the industry leading, industry standard server vendor in the world. We're the largest IT support organization in the world. So we were able to draw from that experience that customer insight, that customer input to develop this next generation of products and services. So as far as what will be the end result, we're able to take away the focus on some of the administrative tasks that now our customers have to deal with and allow them to free up those hours, those days, in fact, you heard 30 days quoted today earlier and focus those on innovating more strategic projects that can help differentiate our clients and our customers from their competition. So again, taking the shift off administrative tasks, automating a lot of the support experience and letting them focus on more strategic tasks. I would even add to that. In today's IT infrastructure management, you know, when problems do occur, you know, the laws of physics, that something will go wrong in power supply, whatever, that now IT ministers spend more time than they need to looking through log files, working through level one support, through the support automation and delivering that through Insight Online. We have the ability of really seamlessly linking that underlying telemetry, you know, that's being diagnostic information over 1600 parameters being looked at within the servers. That can be sent through and be utilized through our support and services organization to automatically understand what the problem is. In fact, we can actually work with the customer to automatically create a case, support case and send a replacement part even before the customer really needs to interact a lot on a human standpoint. And just to add to that, if I may, so certainly a very beneficial impact on our customers, but we also work with our authorized support partners who also can have access to that data, that information, so they can provide a higher level of service, but also they can use that data to engage in more consultative sales and discussions with their customers. So it really is a, it's a plus obviously for HP. We can better service our customers. Our clients receive that better level of service and our partners can also engage and benefit from it. We were juggling Dave Donatelli and Dave Vellante, co-host said, you know, what scares you? These key notes, he's like, no, what scares me is execution, right? So the vision here is, and the story is fantastic, execution in the services business requires a lot of coordination. So the question I have is talk about the automation side because one of the key messages in this announcement is the automating away, not only machine-based activity within the sensors and the technology, but the human part, right? So talk about what you guys are doing to make that work. I mean, you've got some portals, you've got a channel to deal with, there's a lot of moving parts here. What's the key to that? Certainly is, so absolutely, execution is key. And again, we have a history of drawing from superior execution that we'll continue to leverage and build upon. So as far as automating and the benefit there, Insight Online is a great tool. It gives us great insight, great data, but the real breakthrough and benefit there is when we combine it with Insight Remote Support, which is tied to our very smart people experts, but also the support processes. So we're able to automate a lot of the activities that are required in that type of environment. Jeff talked about being able to send out a replacement part before it's needed. So utilizing data, we can open a case and send out a replacement part before the part fails. It can be replaced proactively, and that's why we call it proactive services. So we automate a lot of those tasks that would take time and people's attention and effort and automate those activities. And let's even go one step further. Let's talk about proactive service offerings that we offer. By using this intelligence in the servers, the experts in HP services or our partners can use that information to provide ongoing optimization suggestions to improve performance and to increase uptime before problems actually occur. Dude, customers like freak out and go, come on guys, are you kidding me? Because you really can do that? I mean seriously, take me through a customer scenarios where do they fall out of their chair? I mean, what's the customer reaction like? Because the service business has really been hard. No one's really cracked that nut of configuration management end to end. Not just here and there you've seen some solutions, but what's the customer reaction? I mean, are they falling out of their chair? Are they signing up in droves? What's the, you know, EJ? Sure, you know. It's sort of a combination. Tell us some data. It's a combination like, wow, you've listened. This is something that I'm very interested in. It is a challenge, but also there's a belief and a credibility in HP that we can deliver that because we've worked with them, we have the credibility, and they say, okay, show it to me. And absolutely, it's a very good help. And what are you showing? You're showing the Insight Portal? Do you show them the analytics? What are they? Go ahead. Yeah, great example. Talk to customers all the time around managing their contract and warranty statuses. You know, they spend so much time and labor tracking the asset. Whereas in the data center, what's the current status of this contract, right? And they're doing this, whether it be by pieces of paper. Running the green light on. Yeah, exactly. And through Excel spreadsheets, through support automation and Insight Online, this information is there at your fingertips so we can run reports. You actually get warnings of things that will expire in 30 days and 60 days. So it just provides huge advantage. And yes, IT administrators are giddy when I talk to them in the fact that we can save labor, save their time. They can go do something more important or manage more servers, CIOs, see the benefits of less time spent on that labor. Because again, the majority of the IT budget is spent on the labor and just keeping things afloat. Yeah, and it's a trickle-down kind of effect to quote kind of voodoo economics from Ronald Reagan. But if someone goes with you guys on this, what's the trickle-down benefits? Because the guy in the trench is the guy who really wins here. I mean, you know about the day-to-day operations of a business where failure's not an option. Unplanned downtime and planned downtime. What are some of the things that are happening in the transition to the person and to the environment? Can you guys quote any use case data? Sure, from a person's say, an administrative perspective. Their time is freed up to then go focus on more innovative tasks, more strategic tasks. From a CIO perspective, he or she will see the financial benefit, increased uptime, increased performance, which reflects well on that person and the organization. Higher service levels for their customers. So there's benefit across the board from the administrator of the CIO to the overall company and to our customers' customers as well. Yeah, yeah, our partners and the benefit to our partners' ability of really being able to deepen their relationship with their customers. My final question to you guys is, obviously an exciting announcement. What are you guys excited about going forward? And you know, give me that gantia kind of emotion. Next 12 months, 14 months, 24 months, what's going to be really radically changing? What's going to be this revolution? I think this is the beginning of an experience around the convergence of server management and support and services. With Insight Online, it creates a palette, a palette for me to paint more innovation, more value-added services. Imagine a time in the future when we have this Insight Online portal and you can actually bring in VMware, Microsoft applications. You can bring in other performance data and telemetry. You can monitor and manage directly from there. You can update firmware. You can do all kinds of things. I think this is the creation point for even more innovation that's going to drive even more benefits for our customers and our partners in the future. So that's a collision course then on this whole DevOps trend. You've been following the whole debate about developer operations, a big developer framework around being more creative with real-time and agile programming to develop applications. You guys seeing that? I'm not an area that I can comment on. Okay, EJ, what are you excited about? So I think we're at an inflection point. Truly, we're changing the support and service experience from reactionary to proactive. And we're able to therefore help our customers and our clients differentiate themselves and provide a better experience for them that differentiates them. So truly, it's an inflection point that we're changing the industry, I believe. Well, one more follow-up question because I can never ask the last question without one on my mind because this is another good one. The service's business is changing from the big old deployments of the big software plays and big iron, mini-computed. But we're kind of coming back with cloud to that kind of client-server model we've just been talked about, new stacks and new frameworks. What do you guys see as the biggest challenges for the services industry for the next, what's on the agenda for the next one? Top three issues that are the most topical and most relevant that people should be talking about or are talking about are, what are the top three things? I mean, services is changing. There's the notion of servicing. There's services that can be offered and then there's cloud services. Like, this is changing the economics and all value chains. So what do you guys see as the big picture? Top three things that's being disrupted. Sure, so you can look at a number of surveys that say what are top of mind with CAOs, for example. As I talk to clients and we talk to clients, cloud is a big challenge for them. How do they embrace the cloud? How do they take advantage of the cloud? How do they optimize it? Virtualization, convergence. These are all things that our clients and our customers and our partners are working with HP on to help them address within their environment. So, you know, you heard it earlier today. A lot of it is about choice. And let me go back to the partner angle. So our clients are saying we want choice. We want an optimal support experience. We want to work with HP, but oftentimes we want to work with a local partner who understands our environment, our stakeholders and how IT enables our business. So those are some of the top of mind things as we talk to CAOs and our clients that they're saying HP. Help us with, work with us. Okay, EJ Jeff, thanks so much. We love the services angle. Thanks so much for coming on theCUBE. Great job. Thank you very much. We'll be right back in one minute with our next guest.