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Alcatel-Lucent: Where is Customer Care Headed?

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Published on Apr 14, 2014

Webinar: Customer Care Research Results
To hear more about what 30 customer experience leaders representing 19 CSPs across 16 countries had to tell our researcher, listen to this webinar to discover how CSPs are approaching customer care, what technologies they use to enhance the customer experience, and what worries them about current and future customer engagements. Ann Marie Vega, the lead researcher, reveals findings from a recent primary research study along with additional research insights and recommendations.

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