 She's just open for 24 hours a day, seven days a week, so you can get in contact with us anytime. We have a range of clients, we have private sector clients, government organisations, emergency services, anybody that someone may need to contact will be able to get through. In DIAC, for the Community Status Resolution Service, we need to use an interpreter to help facilitate a lot of our clients' immigration status. We need to determine the pathways the clients may have available to them and also any particular issues the clients may be having. The program that I'm involved in targets clients that have been in Australia for less than five years, so obviously some of them are still learning English or have no level of English at all, so in order to communicate with them to work out what their needs are, we need to use the interpreters. They are very dependent on us when they first arrive and for them to make us to understand what they want, we always encourage them to use these. A telephone interpreter can assist us with an on-the-spot interpreting service, so if our clients will often walk in off the street and it gives us a chance to quickly access an interpreter and manage their case effectively. We have a card that is provided by T's which they can put it on the fridge or somewhere which is accessible and there is a number and we encourage them to call any time that they need interpreters. It's easier usually to use an interpreter rather than rely on a child or a friend just to make sure that the right message is getting across both ways. Often it's difficult for us to know when to book an interpreter, so having a telephone interpreting service provides us with an accessible interpreter service that we can use at almost any point in the day to attend to any situation. It is anonymous, so our clients when they are talking about personal issues don't have to worry that it's going to get back to their community. There are some clients who would like to know the person as an interpreter, that's why they prefer a telephone interpreter and maybe because the telephone interpreter can be in another state, they don't have any connection with that person, so they see it as a very safe and confidential way. It's just so quick and easy, so as soon as a client walks in the door we can get an interpreter on the phone, we don't have to wait. If they are unable to find an interpreter they are usually able to give me an estimate as to how long it will be. You don't have to wait for someone to come to the venue, so once you ring this and then the person just within one minute or two minutes, the person will be on the phone. It's very easy to get in contact with TIS, all you need to do is call 131450. Using the TIS National Interpreting Service is easy, simply supply the operator with your TIS National Client Code and the language you require. Welcome to TIS National, this is Andrea, how can I help you? Hi this is Stacy, I'm calling from Martha's Real Estate, I'm just wanting to get a Mandarin interpreter for a client of mine please. No problem, do you have a client code? Yep, it's a C... Our service standard is to provide you with an interpreter in a major community language within three minutes. Thanks Stacy, just hold the line for an interpreter. Great, thank you. It's that simple to obtain a telephone interpreter immediately. There's no need to make do with bilingual staff or family members who may not be available when you need them or who may not have adequate language skills. You can use our language cards or poster to establish your client's preferred language. When you've established the client's preferred language, you can provide them with a TIS National I Need An Interpreter card which clearly states the client's preferred language. A TIS National Telephone Interpreting Service can be pre-booked if you have any special requirements. TIS National can also provide an on-site interpreter at a location of your choice. TIS National's policy is to use interpreters accredited by NATI, the National Accreditation Authority for translators and interpreters, wherever possible. TIS National interpreters are bound by the Aussit Code of Ethics to maintain confidentiality, to be impartial and to be accurate in all interpreting without adding or emitting information. Some organisations and individuals can access free interpreting services provided by the Department of Immigration and Citizenship. Free interpreting services may be available to private medical practitioners, pharmacies, members of parliament, local government authorities, trade unions and select non-profit, non-government, community-based organisations. For interpreting services 24 hours a day, seven days a week, call TIS National on 131 450 or visit our website at www.imi.gov.au forward slash TIS.