 Welcome to the Remedy Force Winter 18 Early Access Program. I'm Nikhil Deshpande. I'm a product manager for Remedy Force. In this video, we will see how dependent picklists can improve the Cell Service 3.0 user experience. This is our legal notice, letting you know that what we are showing you today is regarding a future feature of the product. This information is under NDA and our safe harbor statement applies. Any purchasing decisions should be based on what is generally available today. Salesforce admins are aware that dependency can be set up between two fields on an object to restrict picklist values displayed in the dependent field based on the value selected in the controlling field. For example, on a form, the picklist for selecting mobile device can be made dependent on the value selected for the field mobile OS, thereby facilitating a better user experience. Remedy Force leverages this capability of Salesforce to allow dependent picklists in service requests and incidents. The two fields must be created on the relevant object, incident for tickets and request details for service request. Dependency must be set up between the two fields in the Salesforce UI. Thereafter, the two fields must be added to the relevant field set. For incidents, it is the field set self-service ticket layout of the object incident and for service requests, it is the field set request details self-service 3.0 of the object request detail. Please refer to Salesforce documentation for details on setting up dependencies among fields. Now let's look at a demo of the product. I've already created two fields on the incident object, which I am going to use in submitting a ticket and later a service request. Let's look at dependent picklists on the ticket form. I have these two fields, mobile OS and mobile device. If I select mobile OS as iOS, then mobile device only shows the relevant picklist for iOS devices. If I select Android as the mobile OS, then the mobile device picklist only shows relevant values for Android. Now let's look at a service request. Here also we have mobile OS, which if I select iOS, I see devices as iPhones and if I select mobile OS as Android, then I can see mobile devices as only the picklists relevant to Android. Thank you for watching this overview of self-service 3.0 dependent picklists. We look forward to hearing your comments on the upcoming Remedy Force Venture 18 release.