 Before I came to Australia, I've been in Malaysia for three years, and then I came to Wagah, and now I've been in Wagah for nearly 13 months. I got help from the multicultural council. My case worker is Christy, she's very good, and she has been helping me a lot. She helped me to find a house to move, and she helped me a lot. My English is not very good, so sometimes if I don't understand a letter from the centre-link or a letter from the school, I'm going to ask him outside. The HSS programme is basically, well, in terms of our organisation, we have case workers who provide initial intensive settlement services to new arrivals in Wagah, so they work pretty closely with them for the first six months upon their arrival, from greeting them off the plane to Wagah, and then showing them the ropes, like taking them to the bank, setting up Medicare, getting them sorted. So as soon as the family arrive, we basically meet them at the airport, set them straight into a house that we've secured before they arrive as well, and then within two days we basically set them up with bank accounts, Medicare cards, and start the process, and of trying to establish a life in the first six months that they're in Australia. At the moment we've got quite a few Burmese families living in Tolland, so we try and find accommodation close by to there, so we can set up a bit of a community and have some links for the family. We treat people, you know, as you see them when they arrive, and sometimes you forget the enormity of what they've been through in their home country, and it's not until you really start to build a relationship with the family and they share their story and their journey that you realise kind of what an integral part you are in their life as a whole. Thank you.