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Uploaded on Sep 16, 2011
Smarter commerce enables flawless customer service across all customer interactions and anticipates their behavior and takes action to keep them loyal. IBM's integrated portfolio of solutions includes Consulting & Services, Software, Advanced Analytics & Infrastructure for the following core business processes: Delivery and Service Scheduling; Returns Management, After-sales support, Customer Self-service Enablement, Reverse Logistics, Case Management, Contact Center optimization, Channel Transformation, Customer Contact Center Outsourcing. http://www.ibm.com/smarterplanet/us/e...