 All right, so we're going to start with our community survey for the 2020. Obviously the goal here, next slide, the goal here in our annual survey is to gain an understanding and the views of the preferences of residents. This effort supports our city's 2017 through 2021 strategic plan focus and area of communication. The survey was administered online via Google forms, no paper responses at this time, or shared public computers due to the pandemic. Next. So as you can see, the future years of questions, content within the community survey will work in tandem with the update of the strategic plan. As this was to be the last year of our strategic plan, this is supposed to be the last year, but we will be extending our original 2017 to 2021. This is to allow the strategic planning for vendor support to allow for a 2021 to aid in internal development that we're doing within the city. Next. Of the 39,256 residents ages 18 and older, the participation rate was 1,540 or 3.9%. We need to focus on additional means to communicate to our citizens. Lack of contact is a lack of true detail and wants from our constituents. So as you can see, assuming randomness of responses and result projected at 95% certain with a plus or minus 3% margin of error. Next. Here we basically have how we rated it for questions that were 0 to 10 scale, excellent 10, 9 or 8, good 7, 6, fair 5, 4, 3 and in poor which we don't want to talk about is a 2, 1 or 0. Next. As I stated before, the history and the number of responses from 2016 from 680 of our constituents involvement to 2021 of 1540 is a start, but we have a lot of work to do. The concern that I have with this is that this could be the same group year over year. Although 6% increase approximately, we do need to have a broader citizen involvement. You'll see why in just a few minutes. Next. So a promotion of the survey, the city and departmental websites and related social media outlets, the city hall, city hall atrium display monitor, city electronic message signs, again difficult during a pandemic, our cable channel WSCS for those that view through our station, our shoreline metro buses and transfer station monitor for those that use our transit system, community partners and agencies, our city staff members and our newsletter and subscription list. Again, these are just a scratch of communication in the communities and we need to improve on. We need more contact points. COVID doesn't help as well as a large population does not use these resources. So these are areas that we need to focus on as a council. We need direct contact with our citizens, not just a website. Next. I do want to thank you and thanks to all for promoting this communication because obviously with the communication that we did present, we did see an improvement. So thank you to all. Next. Our survey participant demographics really shows the city of Sheboygan and how the interaction is. I really would like to see in the future more interaction on the first three categories versus the ages 56 to 65, although they do add a lot to the value of the city and community. Again, this shows how we need to better citizen interaction and participation and you'll see why in just a second. Next. Again, survey participant demographics. Again, the majority of the group was white Caucasian. There's quite a bit of areas within our community that are growing that we need additional participation. Again, this is where we need to all reach out and have more boots on the ground when it comes to communication and maybe in different formats. Next. When I touched earlier on the participation, you could also see that the survey of participant demographics kind of references two slides prior. So when we talk about the group and the longevity of our citizens, 25 plus years seems to be the majority of that, which fills what I would say into the grouping of the 56 to 65 age category. We really need to find out more from those less than two years, two to five and six to ten. That's the demographic that we really need to focus on. We need to hear more from our newer Sheboyganites. What are we doing right? What do we need to improve and why you moved here besides it being the greatest place on earth, right? So then we can improve once we have that information. Next. So quality of life. Again, 82 percent of the survey participants indicated the quality of life was excellent to good and that's great, but we really need to focus on why do we still have 15.3 percent in fare, 2.2 in poor and 0.5 percent in no response. We're doing great things, but we need to hear from more people in more areas. Next. Cities general direction. Again, 79.7 percent of the survey participants indicated the city's general direction was improving and steady. That's great from a high level. The concern that I have is that some of the participant demographics didn't like the change that has happened in my opinion. Some in that area don't like change period. Need to hear from those that are using the amenities. Again, those younger generation, the people that have lived here, you know, less than 10 years. Next. Overall performance. Again, 76 percent of respondents indicated overall performance of the city as excellent and good, which is great. Great job for city staff and team. Again, please remember the majority of the group that took the survey are the 56 to 65. We really need to hear from our younger Sheboyganites to the community. Next. Priorities and effectiveness. Focusing on priorities. You can see that 25.6 percent is excellent and 33.4 percent is good. But we still need to focus on the fair and poor because that's where we can improve our community. Because if we can focus on our fair and our poor, there's 40 percent right there. Delivering services efficiently. Again, 41.6 excellent, 31.2 percent good. But if we can pull in another 25, 26 percent just by focusing on our fair to poor, what are we doing that's not hitting the high marks? Next. Informing and managing. Keeping our residents informed. Again, how do we communicate? How do we communicate to all of our constituents and how do we communicate even better? So keeping residents informed. Again, 37.2 and 30.8. So they're basically saying we're doing a great job. But then there's 20, 30 percent if you take the fair to poor and you combine those, that's a large population that's not looking at how we communicate very well. Managing taxpayers money. Again, 27.8 excellent, 34 percent good. But again 28.9 and 6.9 is fair and poor. So again, lots of room for improvement. Next. Community survey service levels ranked as excellent and good. So zoning land use, 54.5 all the way through our overall city administration, 67.9. Even our transit services is 67.7. So people like what we're doing, but we're still missing a little bit yet. Next. Service levels ranked as excellent and good. Community events, street maintenance, recycling garbage and we have to remember that we have the new cart system that has been a hit. I know that was a controversy for quite a few years for all of us. Attracting business 62 percent. Again, lots of room for improvement there. Only complaint, seagulls are hungry. Looking at the city it's much, much better, much cleaner. Next. So department ratings and we'll go through these. As you can see they're in alphabetical order and you can see the assessors building inspection, city administrator's office, all the way down to common council. Next. Finance, fire department, mayor's office down to planning and development. Next. Police department, public works, senior services, shoreline metro and water utility. So out of those three slides fire department for 2021 was number one at 8.57. The library was number two at 8.08. Police was number three at 7.85. The water utility was number four at 7.74 and public works was at 7.48. Unfortunately, city administrator was not rated. Next. So when we talk about our top five sources of city information, again we get excited about our website, social media, the Sheboygan sun. We talk about the Sheboygan press, the Sheboygan insider newsletter and WHBL. Those are our top five. We as a community need to continue to extend our technology to our constituents. There's a lot more ways to communicate and you can see these top five in the demographics that we showed earlier. Next. So the community has told us our foremost frequently mentioned critical project initiatives. I think number one that I've talked about with you is our number one failure and that's our street repairs. Again, budget constraints, right? Affordable housing comes up quite often. We need to better understand that and what it means. Business development. Again, we're in a COVID situation but business is developing. Things are happening. It's just taking a little bit longer. Diversity, equity and inclusion, I think that's all community's goal to improve that and include it and make everything a much better community for all. Next. Our chamber cash winner. So we have to say congratulations to Amy and her daughter Finley. It's so great to actually see the families that are behind the people that take our actual, our surveys. Next. So according to Amy, my husband and I both grew up in Sheboygan but we moved away during our college years. It happens so often, right? As soon as we started our family, we knew we wanted to move back to Sheboygan. It's such a wonderful place to raise a family. How many times do we hear that from everybody that comes to Sheboygan? Our number one thing is a great place to live, work and play and raise a family and we have so much to be proud of. Next. I just wanted to say thank you for everybody's participation in this and I hope that next year we'll be able to do even better with our community survey. Thank you.