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Organizational Excellence with Keith Jones with Raju Mandhyan / ExIn091811

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Published on Oct 3, 2011

Here Keith Jones of the NCO Group talks to host, Raju Mandhyan of ExPat InSights, about "Sustainable Excellence: An integrated Model to become a Strategic Asset" and how it leverages the voice of the customer, performance management, and process improvement, to create financial value for cleints.

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