 Additional 24-7 study support for students is incredibly beneficial, but it's not always possible for universities to help, especially out of hours. Studiocity gives on-demand, personalized help with academic writing or real-time study help, guiding students to figure out a problem on their own at scale. We went to the University of Exeter to find out more. Embracing technology to help provide a wide range of support for students has become an even higher priority for universities during the pandemic. The benefits to our students of the Studiocity Service means that anywhere in the world, anytime, they can submit some work and within 24 hours they've got some feedback on their academic writing and inevitably the speed of that is really excellent. Studiocity is a 24-7 online support service for students, which could be anything from getting feedback on written work to overcoming a study problem by getting help from highly qualified subject specialists. So Studiocity was founded in 2003 by a man called Jack Goodman, who's still on our board today, and he founded it with a mission to increase life chances for all students. And we do that now by partnering with universities around the world, including in the UK, to offer individualized and personalized study support online anytime anywhere. It started with real-time interactions where students could at any time and they needed help with perhaps a study question or problem, something like that, go online and chat to someone with text and find some help there. We now have voice with that functionality as well, and we also have several other functionalities such as formative, which is where students submit writing for feedback, and even social, where students can get help with a peer-to-peer mentoring scheme. The University of Exeter have worked with Studiocity since 2018, and over the last year alone, they've racked up more than half a million minutes of student engagement. The service is designed to work alongside the support already provided by universities, with a policy of help, not answers. If a student puts something through our writing feedback service, they're going to come in already getting from us help on structure, perhaps with grammar, also anti-plagiarism assistance, and that means that when the lecturer comes to mark that piece of work, they already can kind of just focus on the topic, the subject content, which we don't focus on. They don't have to worry about is this essay well written, because that's already been done by us. So as far as the lecturers go, knowing that we've got this additional and parallel service that could provide some academic support for their duties is absolutely invaluable. We make sure that our software, our website, is accessible for low-end mobile devices, as well as laptops, computers and operating systems. And that's just to tackle digital poverty to ensure that there's equitable access for all students. This accessibility feeds into the University of Exeter's widening participation programme. Widening participation is largely about increasing access to universities, so helping people who are traditionally underrepresented within higher education to be able to access higher education. But of course, once they get here, we want to try and help them to succeed as well. So that's where programmes like Studiocity come in. What we do sometimes see is usage of Studiocity outside of core business hours, sometimes late into the evening and even early hours of the morning. And from a widening participation perspective, that's quite beneficial because you can imagine if someone has a lot of life commitments, perhaps they have to study later in the evening, or if we have international students who are trying to get some feedback on their work when they're in a different time zone, when they're on holiday for example, Studiocity, they can access that any time. A good working relationship has been a huge factor in the successful rollout of Studiocity across all six colleges at the University of Exeter. They've learnt from us as far as how the service could be marketed to our students, the uptake of that service and have we got the right capacity to cope with the student demand. And the fact that we've had half a million minutes' worth of service from Studiocity to our students shows you the popularity of that. They talk about the confidence it's given and they talk about how it was there in their hour of need. They talk about how they never thought they'd be able to get to that answer or get that question done with the help of the tutor they did. So it's just amazing to see. We absolutely love it.