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Published on Jan 14, 2010
When First U.S. Community Credit Union recently went through a merger and doubled its size, they chose TelePacific to help combine their numbers, consolidate their bills, and centralize their customer service. Now, all incoming voice traffic comes into a local call center and is then distributed to one of six branches using VoIP. With TelePacific, theyre able to point preexisting numbers from other rate centers to that call center. Plus, the credit union can open up remote branches across California, all on one bill and with one point of contact.