 Hi, I'm Svare and I'm the product manager of the service module in Superoffice CRM. Today I'm going to show you a new feature we have introduced in version 8 that allows you to work with requests even faster than before. Right here, I'm looking at a request from Jane Masterson who sent us an email saying she could not participate to our upcoming seminar. So I want to respond back to her as quickly as possible. Now in version 8, we have introduced what we call quick reply. So all you need to do is click the reply button in the view request image and then you get a small editor where you can answer a quick reply. So I'm responding, hi Jane. Sorry, we will be missing you. You can attend another time. Svarely, better. Quick OK and the email is sent to Jane and also added as a message to the request without ever having to leave the view request screen. So I hope this is a feature that you can use to handle your requests even faster and quickly move on to the more challenging ones. Thank you.