 Hello and welcome to today's very special event webinar. Today we're launching our new video conferencing platform. This platform has been designed to help you and your teams connect faster and easier. And when it comes to virtual collaboration, there's really nothing else like it. So today we're going to pass it on to Kurt Duesen who's a sales manager at RedBat conferencing and many of you may be familiar with him. So without any further ado, how are you today Kurt? Yeah, good, thank you Sarah. A great introduction. Thank you very much and welcome everybody to the first webinar in our new product launch for CIVO which is a cloud-based video conferencing product. What we'll cover today, we'll spend some time before we get started really and clarify what we mean when we say cloud with respect to video conferencing and that really will then provide the basis for us to spend a short amount of time talking about the different types of video conferencing and then on to the case for cloud video before we get into what we're here to see which is a little bit more information around the newest addition to our collaboration suite which is now telephone conferencing, web conferencing and video, cloud-based video and some of the really cool things that our tech team have been working on with the folks at CIVO to bring you quite an exciting product. Moving on, let me get the next slide for us. Okay, so let's start first with what cloud video conferencing is not and that it's not a hosted video bridging service. So to talk about quickly what a video bridging service is, it's often where servers are hosted elsewhere and supported or managed by a third party and some of you who have video conferencing hardware endpoints, boardroom video conferencing, the likes of Polycom or Cisco, Tanberg or Lifesize may have video bridging service providers. So this is what we are not. Those video conferencing service providers may or may not go out through or provide their services over the public internet and typically it's scheduled, it's fairly expensive, it requires plenty of notice, it's managed by someone else and you need to have the Polycom or the Tanberg or the Lifesize video conferencing endpoints. So I'm mentioning what video conferencing or cloud video conferencing is not. If you're hoping I was then going to give you a definitive answer to what it is, you might be disappointed because it is a very mixed or no one definition kind of term. I must have really wanted to make that point because no one definition is in there twice. But what cloud should do is it should support your endpoint and when I talk about your endpoint, I'm talking about any video-enabled device. It should support any video-enabled device and I put BYOD there. Bring your own device. It's typically hardware free although there are a number of solutions now that are a hybrid where I can buy a server. I can buy video conferencing equipment from the manufacturer. Get all of the video bridging is done in the cloud in order to bring about the benefits that cloud video bridging have. Recently, earlier this year, I attended a unified communications and collaboration conference in San Francisco and a term that was brought up by Wayne House Research who are a leading global research organization around collaboration services. I thought it was a good one to share. A cloud video service is commonly a hosted service by technology in numerous locations that work together to create a single coherent service fabric and that is exactly what the Sevo cloud product is that we've installed here in Sydney. So transitioning over to the case for the cloud, the great thing about cloud video conferencing, good cloud video conferencing, is you can choose your own endpoint. So many of you already have link. You have Android devices, iOS devices. Some may even have boardroom Polycom units or boardroom Cisco Tanberg units. It doesn't really matter. You can use any endpoint to connect with anybody else on any other endpoint. Cloud video conferencing is also about outsourcing the reliability, the scalability and the redundancy challenge to an outside provider. So there's a lot involved in putting together a reliable video conferencing solution, being able to scale that to meet the needs of a larger organization and support multiple people connected at the same time and having multiple points of redundancy or failover so that mission critical meetings aren't interrupted. You will achieve the best performance versus cost ratio, if you like. So for the outlay or the cost of your video conferencing, as a ratio against the performance that you're receiving, cloud video conferencing really can't be beaten. The great thing about cloud video conferencing is it's usually browser based or application based. So it's designed for the average user. So I'm getting to the point of ease of use here. So designed for the average user and not designed to need an IT person, an administrator, a help desk in order to support it. So I can connect from any device and it's very, very easy to use. Alluded to earlier, NoCAPX, very much an OPEX model. I can pay as I go and just avoiding that server maintenance, my equipment maintenance other than my devices that I used to connect. So, yeah, there we go. So you don't become a video conferencing company and I think that's one of the big drivers for outsourcing in general is that I don't want to become the service provider of the service I use. Let's put it in the cloud that's have somebody else worry about that and I'll use it on demand as and when I need to. Again, so this here was taken at the UCNC, the Unified Communications and Collaboration Conference. And it was a slide that as a sales manager I really took notice of. It was during the cloud video conferencing presentation and I'll read it out because it's really quite interesting if you're looking at video conferencing products. Despite the focus on video and audio quality, Wayne House research believe the important differences are not in video and audio quality. The key differentiators are around ease of use, convenience, accessibility, the workflow of the service and specifically the attitude of your provider towards solving your problems. And so as a buyer, as people out there consuming video conferencing services, the key questions that you should be asking include how quickly can one start a meeting? How easily can one invite additional attendees and how easy is it for them to connect? And then how well does the service, the video conferencing platform, integrate with the tools that we use every day? I thought that was really interesting because it shifted my thinking as a service provider we were soon to become a video conferencing service provider around the kinds of questions that we think that we're solving. So, asking that question again. Are all video conferencing solutions the same? The questions that we're going to try and answer in the next 15 or 20 minutes, how are meetings initiated? How are video conferencing meetings initiated by our cloud service? How firewall or proxy-friendly is it? Because that's going to have a lot of impact around how easy it is for both yourself as well as those clients, vendors, other stakeholders to join. The client and the software installation, what's involved and where can I get my apps from for my mobile devices? Integration with your existing systems. And then the devices that are supported, which is pretty easy because it's all devices. And is it self-serve? And when we ask is it self-serve, is it easy to use? Or do I need to set up a help desk in order to introduce video conferencing into my business? So, in summary, I think the message that I came away with from the conference and the message that I'm relaying today is that with video conferencing, particularly in the cloud, where it's not based around boardroom video conferencing, is that convenience trumps everything else. If we're going to introduce video conferencing, and I know there's a lot of very expensive video conferencing hardware in boardrooms around Australia and around the world that's gathering dust. So, convenience really trumps everything. Is it very, very easy for my team and the people that are going to be inviting to their meetings in order to connect and get their message across, have their meeting? Okay, so into SIBO. So, now it's time to talk a little bit about some of the unique features and functionality that we have. Some of the things that we've been doing over the past 12 months. We've had this installed here, Amazon in Australia for about 12 months and tinkering away and producing a product that we're now commercializing. So, all very, very exciting. So, for us, answer the question first of how we initiate a meeting. And for those of you that are familiar with Redback or already have a Redback account, you're familiar with the moderator and participant code, which is very much a teleconferencing methodology. But what it means is you have persistent meeting codes. You can connect instantly via either a URL and you can see the URL there, so feel free to visit that and you'll see essentially what the image depicts, a moderator and a participant. What it means is I have a moderator and participant code that is unique to me. It doesn't change. I can have a video conference whenever I like. I can either launch my video conference from an app on my desktop or an app on my mobile device, both Android or iOS, and I conference instantly. So, that does away with the traditional scheduling systems. And that takes a little bit of people getting used to. So, the idea of having to schedule or having to make a reservation is a thing of the past. So, it's answering how I first initiate the meeting myself. I have my own unique moderator code. It's the same moderator code that I use to initiate a telephone conference, same code to initiate a web conference, and as of this month, for our customers, it'll be the same moderator code that they can use to initiate a high-definition cloud-based video conference. The second part of that question that was asked at the Wayne House Research Summit, how easy is it to invite others? And we'll say super easy. So, again, very similar to how I initiate my own meeting, I have a unique assistant meeting ID for a moderator code and I have the corresponding participant code. So, again, similar to the web conference, if you're a customer of Redbacks now, you know how you join your web conference. It's almost identical in that I go to a URL, I plug in my participant code and I connect. Now, because it's an application-driven service, there is a installation to take place, and once I've installed that, I'll have an application on my desktop, and that was the image we saw on the last slide. So, I can open that application and put in my participant code, or I can go to the URL and put in my participant code, and I connect instantly. So, very few clicks, very, very easy. If I am inviting somebody from a boardroom who has a Polycom unit, so that is an H323 or a SIP video conferencing device, and the typical vendors as mentioned earlier are the Polycoms, the Cisco, Tanbergs, the life size. I have what's called a SIP string, and that's essentially an address that's made up of my participant code, like an IP address, and that can be dialed from the Polycom into my meeting room. Or alternatively, if I'm inviting a participant who's sitting in a Polycom-like boardroom, I can simply dial their IP address straight out of my SIVO meeting, and they'll connect and come in as a participant. Joining via the phone line. So, we think this was something that was very, very important in the Australian marketplace. Low bandwidth, people on the move, people in areas where they don't have internet connectivity. I can participate in a group video conference via a phone line. So, I can call in on my mobile, I can call in on my desktop phone, and I can speak and hear the video conference taking place. And I thought with a mention here, and we'll come to talk about this a little more shortly, is single port technology. And what that means is there's only one port required for all video traffic. So, that means it's a departure from the traditional video conferencing network configuration where I needed to open 15, 20, possibly 30 different ports in order to make my video conference work. So, there's no way I could do that without the involvement of IT and of our network security provider or our firewall manager. So, with the SIVO product, it will scan one of five ports. It will scan all five ports, find one that's open and all video traffic can run through that port. So, again, that lends itself to making it very, very easy for both yourself and those that you're meeting with in order to connect and not encounter any difficulties. So, let's discuss some of the specific features that we're certainly excited about. There are a few of them, many of which we didn't see. So, we went out to the market and we asked similar questions around video conferencing platforms. We see ourselves as a best of breed provider. So, we're looking for the best possible product that we can source globally. We can bring that to Australia. We can host our own instance of it and we can then essentially make that available to Australian educational corporates, not for profits, whoever's in need of video conferencing. So, the first one here is what's called multi-monitor support. Now, we can see this in any other cloud-based video conferencing platform. What it essentially means is that I can undock, laptop plugged into another screen or another six screens. I'm able to undock a video tile, which is one of the participants in my meeting. I can undock that, relocate it onto another screen and then maximize it to fill the screen. And at high definition, at 720 or 1080p, which is the definition, the pixels, I get a true telepresence feel in my boardroom that I'm running out of a cloud-based video conferencing software. So, I haven't invested tens of thousands of dollars in endpoints per boardroom. I simply have a laptop with a number of screens and I'm able to get that telepresence feel, as you can see on the left-hand side. For those of you in Sydney, we've set up our boardroom, a video conferencing demonstration lab, you might call it, and so we have six screens on the wall and so anybody interested in seeing that is more than welcome to come to our office and give us a full demo of how that works. Second one here, so SIVO's roots are firmly in the higher education sector. So SIVO was a product that was developed in Caltech University by researchers. It's actually used by a number of universities and higher education organizations across Australia in the world. I'm leading into here the fact that it has multi-desktop sharing. So very much a research or an educational feature but we think that transitions quite well into the corporate world as well. So with traditional desktop sharing with web conferencing there's one panel, similar to the interface that we've logged into now. There's one panel and we would essentially take turns at desktop sharing. So with SIVO, the desktops show up like video windows. So I'm able to share my desktop, the person I'm meeting with can share their desktop, so we can see both of them at the same time. And there's actually no limit to the number of desktops or video windows that we can have. We'll come to that in a moment. So that's quite a funky tool when it is about the content and we're making comparisons or looking at each other's materials. Just on what you were talking about before Kurt, John's got a question and if we can just go back to this. Can participants of video conferencing be a mixture of those linking in via the internet and some linking in by phone as well? Yes. Yes, correct. So bring your own device. If I was to initiate a meeting I would send out my participant code. I could have a link to the applications for either iOS or Android. Actually I'll just provide a link to the URL and on the URL page it will ask to what device they're joining from. Here's a phone number. Here is a link to the iTunes store. Here's a link to the Play Store for Android. Or if you're coming in on the desktop here is just plug the number and then you can join from the URL. Or if you're joining from a Polycom or a Cisco Tamberg here's my SIP string you can join via that. Long way around to saying yes. Yes. Low bandwidth options. So with that any individual participant can control their own individual layout of the meeting room. So you can see on the ones above individual participants come in on their own what we call video tile or window. So in those situations where I have restricted bandwidth I'm able to opt for a meeting room layout that's called we call it a single mosaic and you can see that in the bottom left. Essentially what it is is it's one video window that pulls all all of my participants into that one video window and therefore it's only consuming the bandwidth of one participant. So I can force my meeting or my view into that mode but with SIVO and the technology it also has a patented network detection for low bandwidth and it will drop your video tiles into one single mosaic if it detects that your bandwidth can't support multiple windows. So that is the mode that you see when you log in via a mobile device but it's also the mode that you will default to or you can opt for when you're coming on your PC if you don't have high bandwidth. So it's really, really good out in low bandwidth locations wireless internet and other situations. Recording to a local PC another very unique feature and I think is something that comes out of the higher education roots that SIVO has. So I'm able to record my video conference at the click of a button, very, very easy. It saves the file down to my desktop and then with the icon here I've taken a screen grab of what we call the SIVO player and that's essentially a small software package that I can view my recording. I can make edits to my recording and I can then push it to an MP4 or a flash file or any other file format that I require the final file to be in. So that education presentation application for your video conference is very, very easy to record it. The moderator only can record it. Very easy to record the video conference, save it to my desktop, make edits and then I can upload it to my intranet, to my website or to anywhere else and it's a great easy way to be making video content or for people that have missed the meeting and fit in to tune into it a little later. More on features, one more page of features here. The firewall traversal technology. So I'll talk very quickly about this because I've already mentioned it. SIVO scans one of five ports and one of those ports is port 80 which is your typical internet port that is used by all of your intranet traffic coming to and from your organization. So what it means is that if port 80 is open to internet traffic or so video conferencing traffic then there's no configuration, no special network configuration required by your IT team. So that makes it very, very easy. The other, perhaps I can put a link in here. Again, going back to the education background of SIVO and I'm going to paste the link into the chat box here for anybody who wants more information on the integration with Moodle which is a learning management system. What it allows is for an instructor which maybe I can't, there you go. It allows for an instructor of a course who's using Moodle to launch their video conferencing classroom straight out of the Moodle interface and it pulls all of the reporting back into the Moodle interface so you're able to record or capture or know which students have been in which meetings. Now that's only going to be of interest to those organizations, universities, education, institutes, associations that are using Moodle as their learning management system. And the last two here that we think are quite exciting is the video conference has the ability to move into something that is more akin to a webinar or a webcast. So think town hall, think classroom, think company update where I can have the presenter presenting and they could even be sitting in front of their Polycom unit because the Polycom could be the end point and that can go up to up to 50 participants. And I can introduce cameras or introduce screen sharing from those that are attending as they speak or share content. So we didn't see another video conferencing system that could support up to 50 participants so really quite unique. And the last one to talk about here and I'm sure this is what everybody wants to understand is the commercial models. Having our roots being a teleconferencing business telephone and web conferencing and having the option for no upfront commitment, no contracts, no license models we've made it accessible via the moderator and the participant code on a pay-as-you-go per minute very similar to a teleconferencing model. And then for the what we might call more of the serious user or a someone who's going to use a lot more video conferencing there is the typical license model where I can pay for X number of concurrent connections that are shared across my business. So I can have an unlimited number of users, we can use it an unlimited amount of time for an unlimited amount of time and I'm paying for a number of concurrent connections. And so that's it for me folks on the product promotion piece. We'd certainly love to talk to you more about some of the other unique features more on these if you are evaluating video conferencing at the moment. I think I do have one more slide here which is really a summary slide of the big questions that we can certainly ask for you and that you might want to be asking video conferencing vendors and your assessment of video conferencing solutions. And that is how quickly can you connect how many clicks in order to join your video conference and how many is it to use which can really only be determined by a trial. How quickly can I invite inviting my participants and how will it integrate with the existing platforms that I have or the existing collaboration solutions that I already use. How will it work in Australia where the server is located will it work through my firewall so getting a good understanding of the ports that are required in order to have a fully functional video conference will it work on any device will it really work on both mobile and android what is it are all features and functionality going to work on those mobile devices and what is the end user support so what level of support can I expect from my vendor and evaluating the video or using the video conferencing product and so that truly is it for me now everybody thank you for your time. Okay we've just got a few questions that we're going to go to and I'm also just going to launch a quick survey which is located on the right hand side of your screen so very much appreciated if you complete that. So first of all we've got a question from Ross Kurt so what does the SIP string look like? Yeah sure why don't I put an example in the chat facility here? And maybe if you can just elaborate for people online who may not be familiar with what a SIP string is and then we can all sort of understand their response. Sure sure I'm just finishing typing out an example SIP string here in the chat box so the SIP string will be your participant code so the same participant code that you would use if you were coming in through the browser or coming in through an app at GW for Gateway which is the cloud video conferencing gateway.cevo.com so everybody is the same and that the participant code varies but it's always the participant code at GW.cevo.com Okay great and Ross has also just mentioned that he has life size endpoints So same for all? Well the consideration Ross would be do you have an external IP address for those video conferencing units? Are they able to conference with the outside world or can they only conference with other life size units that you have across your different sites? So can they go out through the firewall can they talk to the outside world if they can then they can certainly bridge to us. Okay great and this is probably a good question from Kelly just moving into the price and slide as well so how will the cost compare between AV conferencing and the teleconferencing options that they already have so maybe we can speak about some pricing options Yeah sure if I'm understanding that question correctly how does the video conferencing compare to the telephone conferencing same price so it is the same permanent participant rate that you have negotiated for your teleconferencing that extends over to your video conferencing so for the end user it takes the cost benefit the consideration around what's this going to cost me out of the equation and they simply use the technology that's going to best fit the requirements of their meeting that day of what they're trying to achieve. Great and for Mary and I might just maybe type something else in the chat box if I don't understand this one correctly Mary so are all calls dependent on a moderator can I ring a phone from one user to another so I'm guessing Mary if your question is asking do you have to be a moderator to start a video conference which I assume is correct Yes correct so similar to the phone or the web conference that you may be familiar with a moderator needs to log in and when that moderator logs in they initiate a meeting so a meeting room is then created that others with a participant code are able to connect to so you mentioned about a phoned island so if I was to be phoning in with my telephone it would say that the conference is not begun yet if the moderator was not there so I joined with the moderator code opens the meeting room and then people on all different kinds of devices are then able to connect. Great and just also on John's question I'm just going to go back to this slide just so we can talk about desktop sharing so when video conferencing is there the ability to share presentations so that all participants can see the same presentations on their screens. Yeah absolutely so that is desktop sharing and I'm just going to highlight here multiple desktop sharing so if only I was to share my desktop then everybody would see what it was that I was sharing going beyond that multiple desktops can be displayed at the same time but yes any desktop that is displayed is viewable to everybody in the meeting room. Okay great and I think another question just based on some of the feedback that was coming through the registration process and also for some people online who have been using web conferencing and teleconferencing for some time now from your experience and from the people who have been trialing the system what are drivers? Why would someone using web conferencing want to switch over to desktop video conferencing? Someone who is using well I think it's people want to see those that they are meeting with. The level of engagement or interaction is the driver or the desire to have a higher level of engagement and a higher level of interaction in team meetings is the driver for video conferencing. Also the requirement to be able to share content and collaborate on that and mark it up and really get the message across I think is one of the big drivers. Being able to have people on the same page to reach decisions good decisions faster would be some of the reasons I would think people are looking to video conferencing. The other thing would be I've got a huge investment in my hardware and my life size and my Polycom or my Tamberg and I need to leverage that and bring people in from mobile devices or desktop make it easier to use and make it more of a universal system as opposed to only being able to connect to other video conferencing hardware boardrooms. Okay good that's a good wrap up and I can see a few more people but just to close off today if you are interested in seeing the product online to obviously see how it works but also see how it can integrate with what you're currently using I've just posted a link and I'll post that again into the chat box but also on the right hand side in the survey please feel free to tick yes please in the last box and then we can hop online with you at any given time and show you how the platform works. Also just a few more questions to wrap up and Kelly, can video participants change the size of each display so for example a particular person or desktop as they wish to view throughout? Can they change the size of a video type? So if I'm a participant on a video conference can I choose whether or not to see a person or whether or not to see the desktop sharing? You'll see all you'll always see all but one of the great things and maybe I can explain this very well is I am able to undock the video window from the application if you like so I've got the application open on my desktop I can undock a person that I'm talking to and it's almost like take them out of the video conferencing application and move them onto another screen so I can always see everyone in my meeting and I can always see every desktop that's being shared but I can take one of those and enlarge it if I'd like to individual and user standpoint so each person in the video conference controls their own room layout or environment Okay that's good to know and just also on people out there wondering as well I think Mark's made a really good point about why video conference the fact that over 80% of communication is transmitted visually is something that I think a lot of people miss with online methods of communication so Joe and Kurt having a conversation just around the app that you're discussing so he's asked whether or not connecting from a smart phone or tablet is available by an app or a web page so you just need to visit the iTunes store or the Play Store and what's that called the app? Oh the app is Civo If you search S-W-E-V-O-G-H there it is right there you can install that from both the iTunes or the Play Store or Android or Apple and it's the same participant code that you would use that you already have I know Joe you're already a video conferencing user with us same participant code you'd use through the browser you can use that through the app Excellent Alright well that brings us to the end I personally would love to thank everyone for joining today it's great to see so many people interested in this product that we're all very excited about I'd like to thank Kurt for hosting today I think we've all been given some great insights into the case for video conferencing and the product itself and we'd like to see you at Future Business Skills Series so thanks everyone for joining keep an eye out for the recording which will be sent in 48 hours and please feel free to get in touch with us anything regarding the product itself pricing if you want to see it online feel free to get us in touch with us at future events have a great day everyone Thank you