 Happy customers will not only buy again from you, but rave about your company, getting you even more business. This is why creating excellent customer experiences is more important than ever, and that means being there for them. Answering their questions, feedback, and complaints quickly and accurately on multiple channels. In this video, we will see how Super Office Service can help you organize, prioritize, and handle all of your customer interactions. From pre-sales to delivery and support, all teams in your company can work together to provide a better customer experience. Meet Bridgecom. They sell computers and office items to other businesses. They get a lot of visitors on their website to check out their products. People also use their web forms to get more information and reach out through email, phone, and chat. Like Peter. Peter has questions about the delivery of his company's new printers, so he sends them an email. He gets an immediate response stating that his email has been received and assigning him a tracking number. Peter is now confident knowing that his questions will soon be answered. In Super Office Service, all inquiries go to dedicated queues according to topic or priority. Support tickets, incoming leads, and questions about a delivery, like Peter's, go to specific queues and can be dealt with right away by the right people. Like Abigail. First thing in the morning, Abigail checks out her dashboard in Super Office and sees Peter's request about the delivery of printers. With one glance, she can see that it is a priority because it's in a VIP customer's queue and she assigns it to herself. On the request screen, she uses the side panel to see all past interactions Peter has had with Bridgecom. Check if they have any other open requests and if there are any sales in place. Abigail crafts a response. She knows she can use templates to respond effectively, finding the best solution possible. She sends it to Peter and closes the request, knowing it will be reopened if Peter needs more information. She goes back to the queues and uses the preview to check out another inquiry. She sees it's an invoice question so she adds an internal note and assigns it to Anna from the finance team. She gets a notification and starts working on it right away, having all the information about the customer at hand plus the internal note Abigail added. Service can help your company with all kinds of requests by making information flow easily. It can be used by all teams that deal with customer interactions. For Bridgecom, it means that every time a lead is created by the website, it also goes to Super Office Service. There, it can be assigned to the correct sales person and they can start conversations with potential customers right away. And after the sales concluded, a workflow connects it to the warehouse, creating an internal request to alert the warehouse crew. If a customer needs on-site support, a request is created for the field service team that gets notified on their mobile CRM to access these appointments on the go. The possibilities are endless. You can customize your Super Office service with no code and low code options, set automations for repetitive tasks, and create workflows that connect the dots between teams. You can also go beyond normal hours and add a 24-7 self-service customer engagement platform where customers can find articles and send new requests with forms and chat. The best thing? All activities are recorded and become valuable CRM data, allowing your company to have a 360-degree view of customers' interactions, as well as documents, contracts, and presentations. Improve your customer service operation continuously by diving into the insights from ready-to-use dashboards or create your own, tracking the important metrics for your business. With Super Office Service, you'll get one unified perspective of customer inquiries for all teams, happier teams that can answer requests efficiently by having all the information at their fingertips, and happy customers that know they're being taken care of. Say hello to a new way of handling customer requests.