 Dear students, I welcome you in the course of leadership, emotional intelligence and the CN making. This is module number 156 and we are going to talk about that how can we handle disappointment and regret. Remember that during the negotiation, disappointment, regret, anger, anxiety, all such things are going to cause us problem. For us problem to overcome, there are certain things that we have to bear in our mind. For example, when we talk about disappointment, when we talk about anxiety, then there are basically the things which take us out of control. Now to study this context in depth, let's see what are the options we are having. For example, when we are there to handle the disappointment and the regrets because these are the two very important emotions which affect our decision making. Remember that anger and disappointment both typically arise when an individual feels wronged. When you feel that you are being cheated or you are facing a situation which is not desirable, then at that time your anger and disappointment, these are the two natural phenomena which would be taking place. At that time remember that controlling yourself is very important. Another important thing we have to understand is that choosing different words, your expression can give you a different feeling. For example, if we say that if I am disappointed in you or I am very angry with you, in these two sentences we get this feeling that there is something wrong and you are not feeling comfortable with the other person. Now how are you expressing it? In these two sentences, the feeling created will be different. So we have to be careful that when we are expressing our anger or regret, then we should be using a combination of words, a combination of expressions, so that we can communicate what we are saying. And at the same time the other person is not having trouble or problem or is not becoming reactionary. Another important thing is that your disappointment comes during your negotiations when we talk about speeding up the process. Because when the process will be speed up, you will create a free environment, you will create a free nation, you will create an urgency, then due to that urgency the people become restless and due to that restlessness they become sometimes disappointed because the pace in which they want to do their work does not receive their work. Or remember that feeling regret is looking a little more upstream at the course of actions that lead to this unhappy outcome and thinking about the missteps and mistakes that created the disappointment. So now we will have to see that our regret, our regret is leading our disappointment. So what are the triggers, what are the things involved and how can we overcome them? For this purpose, your author gives us certain advices, for example it says that one way to reduce the potential for regret is to ask questions without hesitation, that you should ask questions to clear your point of view. Another thing is that skilled negotiators use another technique to minimize the odds of regret and that is the post-settlement settlement, in which sometimes even this can be said that at last we agree to disagree. There should be any agreement, any settlement because unless and until you do not settle on some point or some context, due to that both parties are not on the same page, till then you will not be able to establish or resolve your matter properly. Another thing is that preparation is key to success in negotiations. Use the given questions and tips to plan ahead of each stage of the negotiation. Now we have some stages in which you have to ask yourself some questions and your author tells you what you have to remember. For example during the build-up stage, during the negotiation, what you have to ask to yourself, how do I feel, should I express my emotions, how might the people across the table feel, so you are taking care of each other's feelings, your thoughts, your feelings. But remember during this matter, remember one thing, it is normal to feel anxious and we should be trying to express anxiety and expressing forward-looking behavior may help build rapport. Okay, so you will understand all these things that by doing all these steps, you can overcome your anxiety, frustration, disappointment, regret, etc. Likewise, your author says that during the main event, there are few questions that you have to ask to yourself that what things could happen that would make me feel angry, what things might I do to make the other person trigger or myself trigger to get my counterparts feel angry. So these are all the things in which you are realizing that what is the next person or you can trigger. What you have to remember at that time is be careful about expressing anger. It may extract consciousness but harm the long-term relationship. Okay, so you should focus on the long-term relationship. Another important thing is avoid angering your counterparts that are likely to walk or talk away. Okay, so these are the few tips which your author is advising. Likewise, during the final round, when you are finally settling down your negotiations, remember a few questions that you have to ask to yourself. What are the possible outcomes of the negotiations? What do I hope to achieve and what do I expect to achieve? And what do you have to remember? You have to reduce disappointment, outline clear aspirations and expectations and adjust them throughout the negotiation. When you feel pleased about an outcome, it may be wise to keep it to yourself and the best negotiators create value for everyone, claiming the lion's share for themselves but making their counterparts feel that they too won. By doing all these steps, it would be better for a win-win establishment to happen. We just saw how you ask yourself some questions and also remember in your mind how you have to control your emotions. Because our main objective is that we can take out anxiety, frustration, disappointment, regret, anger, negotiations from time to time. The main reason is that we have to win ourselves and we have to give our counterpart the impression that they are also having good share. Dear students, if we conclude all these things, then remember that controlling emotions during negotiations is very important because until we control ourselves, we will not be able to establish a win-win relationship with our partner and stakeholder. Thank you.