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Orchestrated IT Service Management - Not Just the Helpdesk Anymore

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Uploaded on Oct 26, 2011

Ali Kheirolomoom, Group Vice-President of Business Manager (SBM) Products and Solutions explains how a process-centric approach to IT Service Management orchestrates people, information and systems together in perfect harmony, and unleashes huge value to the business. For more information please see, http://www.serena.com/solutions/itsm/... -

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Micro Focus is a global software company with 40 years of experience in delivering and supporting
enterprise software solutions that help customers innovate faster with lower risk.

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