 Zimbabwe has taken a multifaceted approach towards access in the rural and remote areas. Firstly, we have come up with a very robust policy, ICT policy, that covers access in the rural areas and guides operators as to what to do to make sure that communications reach all parts of the country, particularly the rural and remote areas. Apart from the policy, we have also translated that policy into legislation to make sure that these compliance which we can enforce. We have also come up with a condition that when investment happens, when operators invest in telecommunications equipment and infrastructure, 30% of that investment must always be in the rural areas so that those areas are not neglected. In addition to that, we have also used the universal services fund to construct passive infrastructure, the towers that operators can then come and mount their equipment so that is cheaper for them and there is an incentive for operators to go into the rural areas. Basically, that is the approach that we have taken. The policy that I have referred to earlier also addresses this point so the policy actually states what needs to happen in relation to women, in relation to the elderly and in relation to the poor people so that the digital divide is addressed. But further to that, we have come up with what we call community information centers where we have areas that have been designated and equipped with telecommunications and ICT equipment which people in the rural areas can use, the disadvantaged groups can use and girls and women can use. But we have also taken girls in ICT day as an important day to make sure we impact information to those disadvantaged groups. What we have done is we have taken the celebrations to different parts of the country so that all girls then get a chance to participate in that day and they also get to get information on ICTs. In addition to that, we have also used the world telecoms day and taken it to smaller towns of the country. Every year they are celebrated in a different town so that we get as much information out there as possible so that people can access the centers that we have put in place. We have also encouraged infrastructure sharing among the operators so that it becomes cheaper to deploy networks all over the country. Yes it is, we have come up with a project that we call Connecta School Connecta Community and under this program we have computerized quite a number of schools throughout the country but mostly in the rural areas because those in the cities can actually do it for themselves and the project is designed in such a way that when school children use the equipment during the day in the evenings the parents can then also come and use it as an information center so that is a very good project that we think will take Zimbabwe a notch higher than most countries. We have a very robust constitution that actually entrenched the rights of consumers but in addition to that we have reviewed our consumer laws and there is a consumer bill that is going through parliament now which sets out the rights of consumers and how they are supposed to be observed. The regulatory authority also has a very good complaints management system where all complaints are logged in and then they are followed up to make sure the operators are resolving them. In addition to that we have come up with a number of laws that promote consumer rights we have come up with quality of service laws a piece of legislation that helps us enforce quality of service including things like dropped calls and where consumers complain that their funds are just disappearing from their credit is disappearing from the end sets and all sorts of things we have come up with that quality of service legislation we have also come up with legislation that deals with electromagnetic food exposure and those are now going through the processes for promalgation so we are really briefing up the link of system to make sure we can enforce consumer rights. The work done by the study groups is very important to us all these pieces of legislation that I have talked about were guided by the guidelines that we got from the study groups so we take the study groups seriously and we take the guidelines that come out of there very seriously apart from that it is a chance for us to interact with other experts and exchange ideas which ideas we then translate into our policy making and our legislation we also benefit from the case studies the experiences of other countries that we get from the study groups as these then help us as we lay out our policies in the country and come up with appropriate legislation