blu eCigs stands behind the quality of its products and is committed to providing the best in customer service to go along with the best vaping experience. Customer Service Rep Linda runs down the new Returns process, telling you why it's quicker and easier to return blu products in the unlikely event of a malfunction. The revamped process is now more convenient, less expensive and faster—and it's just one more way in which blu is providing innovation for the benefit of its much-appreciated customers.
Hi! I'm Linda. blu is proud to have loyal e-cig customers, and we always welcome your feedback. We've been listening, and now we’ve simplified our return policy in the unlikely event that your product is defective.
I'm going to explain the simple steps in returning your blu product, whether you purchased it online or at a retail store and they won't accept your return. We've made this super-fast and super-easy, here's how:
Fill out the online RMA form. If you don't already have a blucigs.com account, you'll be asked to set one up. Once your form is submitted, we'll immediately start our review.
In most cases, you won't have to send your product back to us, but make sure you keep your product until you hear from us. If we require you to return it, we'll send you a pre-paid envelope for shipping.
Your replacement will leave our warehouse within two business days of approving your return.
That's it! Simple, fast, no headaches. If you have any questions, just let us know! We're always here to help.