 FAO and the Global Agriculture and Food Security Program have been working with farmers organizations in Bangladesh since 2012. In 2016, the farmers organization started a national network, the Sharabangla Krishak Society, SBKS, to respond to the needs of farmers across the country. When the coronavirus pandemic began, farmers faced many challenges. There was no way to get out of the road. The shops were closed. No one could talk to us. SBKS responded with an innovative solution to help its members in this time of crisis. Virtual Call Centers Here is how the call centers work. A VCC operator serves as the focal point for day-to-day farming business needs. They have all the farmers' details and the phone numbers of actors along the entire value chain. Instead of going to the market in person to sell goods or purchase supplies such as fertilizer or seeds, farmers call their VCC operator to request what they need. The centers have a rickshaw van driver who can safely deliver supplies and pick up produce. The VCCs have created many new jobs and are an important way for farmers to get information, share advice and stay connected during the pandemic. SBKS has established more than 50 virtual call centers around the country. The reduction in physical contact has minimized the spread of COVID-19. The farmers are connected to new sellers and buyers and earn more than they did before the pandemic. The virtual call centers demonstrate that when farmers are well organized and have access to finance, they are empowered to respond to the needs of their community. Through the missing middle initiative, GAFs and FAO partner with smallholder farmers, building their capacity and providing flexible financing. The virtual call centers are just one example of the impact of this powerful partnership.