 Awesome, awesome. Hi, thanks for joining our webinar today. I am so delighted to welcome one of TechSoup's partners called Onboard. They provide discounts to non-profit that are members of TechSoup and I'm so glad that they brought a whole panel to share with you today. Today we're going to be discussing driving greater effectiveness for board of directors and board of directors is usually one of the hot topics so I'm glad that Onboard is here. My name is Aretha Simons. I'm the webinar producer here at TechSoup. This is being recorded and you'll get the recording within 48 hours. If this is your first time, I just want to share with you how you can engage today. Please use the Q&A section but I know we have a lot of panelists here so you probably can type in the chat. They probably be able to keep up with you and answer your questions. Again, this is being recorded and if you learned something cool today, why don't you share on social media and just share with TechSoup, hashtag or at TechSoup. If you need the closed caption, please use the CC button right at the bottom of your screen and we'll be able to turn that on for you. So I'm going to move off the way and just let Jillian take over. Jillian Walker is a customer success manager at Onboard and she worked exclusively with non-profit customers. She's been supporting non-profits for more than 12 years through administrative support roles and as a charter board member for young professionals organizations serving as board leader and so much more. There's so much I can tell you about Jillian but I'm going to let her tell you a lot of that. So Jillian, I'm going to turn it over to you and thank you for being here. Thank you so much for having me. I'm always thrilled to talk one with clients but also to have clients talk to all of you. So thank you again for joining. It's true, my name is Jillian Walker. So I've been with Onboard for a bit over three years and I do work exclusively with non-for-profit organizations. So I'm really excited to have our panelists join today. These are clients of Onboard and then obviously to have them tell you about Onboard because I'm a little biased so I'm sure you're more interested in what they have to say than what I have to say. So let's start with my first panelist of someone's telling me that I look backwards. We're going to go with it. Thanks Gail. We're going to go with it for a minute. It looks straight to me so please everyone forgive me with the technical background issue. So Laura is joining us today. She is president and CEO of Marshall County Economic Development Corporation in Plymouth, Indiana. She has over 17 years of experience in economic development including 12 in executive leadership. So Laura has used Onboard for six of those years and across three different organizations in roles as staff administrator and board member. Laura's non-profit approach to transparency and collaboration is more effective with Onboard and has found improved board engagement as well as organizational success. Laura, thanks so much for joining us today. Hey, before Laura start I hate to interrupt you but I don't want you to go through the whole webinar. Would you turn your screens? Yes, we'll just turn it off. Oh no, it looks good. Just I don't know if you can flip it. Your Onboard screen. Zoom in it. I don't know why it's not working. Is that one better? Yes, there we go. Awesome. I have multiples in here you can tell. I'll just go with that one. Okay, so second today is Sheldon Himmelfarb and he is so impressive. He is the founder, president, and CEO of Peace Tech Lab. They have been a client of mine as well, a non-profit organization in Washington DC which uses media technology and data to scale and accelerate peacebuilding efforts around the world. He has spent decades working in the peacebuilding field including as CEO and executive director of Common Ground Productions, a foreign policy advisor to U.S. Senator, a commentator for National Public Radio Sunday Morning Edition. I'm a giant fan of that show and he has also worked directly in conflict zones in Bosnia, Iraq, Angola, Liberia, Macedonia, and Burundi. He has also received the Capital Area Peacemaker Award from American University. Sheldon, thanks so much for lending your voice. So next we also have Brian Long. Brian is a strategy and planning director for Wells Fargo. In his role he leads strategy in how the bank grows and deepens relationships of diverse segment consumers and small businesses. He serves on two boards that use onboard, New Jersey Community Capital, a Community Development Financial Institution, and Washington DECA, a student leadership organization and he is based in sunny Orlando. Brian, thanks so much. Of course. Great to be with you. Awesome. And so last in his current role as executive director, Chad Cropover leads an organization whose vision is that all children achieve success. Chad has over 20 years of professional level experience with significant experience in fundraising and business development or operation, sales training, and developing team performance. Chad has used onboard for almost four years and has seen improvements in both engagement and organizational efficiency. Chad, thanks so much. Thanks, Julian. Yeah. And Chad is also a good client of mine. I enjoy talking to him regularly. So it's always a treat to see his face. So let's set the stage for this panel conversation. So let's talk about in this conversation, what is the driving force or problem that these guests that use onboard wanted to address with board management technology? So I talk to clients all day long and over the past three years, a few pain points that have bubbled to the surface are they want a single source of truth. They want efficient processes. They want better board engagement and now a way to marry hybrid meetings. So taking some of those pain points forward to our guests, I'm going to start with Brian. But what were some of those big pain points that you faced when managing board meetings without board management technology? Yeah, thanks, Julian. I think sometimes people forget that board members have a day job, right? And so before a meeting, if you receive an email that says that attachment number four, page three was edited, you should replace it. Those types of things make preparing for a meeting really hard. So, you know, when I think about the pain points, a few is version control, right? To allow the organization to swap and update information. And within onboard, when you make that swap, it doesn't throw off any of the attachments within the board book. It's a pretty cool thing. And then we, in one of my boards, New Jersey Community Capital, we are doing a lot of voting and confirmation of resolutions. And so the whole being able to vote and e-sign things has really helped us because it allows us to capture everybody's voice through the voting process. And then if people need to follow up, because believe it or not, some people don't always reply the first time you ask them to do something. Imagine that. It sends the reminders only to the people who didn't do it, right? And so before we were bothering board members, right? And I was getting emails trying to follow up on stuff. So there's been a few tension points that have been helped with the onboard solution. I love that. And I love that you put that they have day jobs first, which is so important. And I know that onboard, that board members don't want to be inundated with email. So thank you so much for sharing that. I want to shift or talk about the shift, you know, with using onboard, but just the shift that some of you have been having now that meetings have been virtual for the past two years, we've been in a pandemic. And now they're kind of starting to go more hybrid. So some in person and some not. But what challenges, and Sheldon, I'm going to actually go to you next. So what challenges did you face when you were managing remote board meetings? Thanks, Jillian. And it's really great to be here because this platform honestly has been a game changer for us. And I don't know that it's remote versus not remote. It's more like nonprofit versus efficient organization. So honestly, I think that before whether you whether we were emailing attachments, you know, emailing the pre reads, whether we were putting Mona Google Drive, where, you know, those pain points that you touched upon Jillian, absolutely 100% experienced every one of them. And they roll up to we are feeling more like a somewhat chaotic nonprofit culture. Yeah. And a button down organization that our board members want to see. And I really think in that sense, it was a game changer. We do have board members in Nigeria to board members in California, and everything in between. And it makes, you know, the time zone differences are challenging, the coordination is challenging. And when you have a platform like this, it kind of shifts, you know, as the CEO, it kind of shifts the burden from me having to explain, oh, I wasn't able to cater to you. Oh, I wasn't able to cater to you. Oh, I was, you know, all board members have their own different ways of working. This is one platform for everybody. And as long as we are doing our job and putting the material there in time for them, no excuses, guys. It's there. So, you know, in many different respects, it's been a real game changer for us. And I can't say enough good things. Oh, thank you so much for saying that. I want to add on to what you were saying, but and maybe go to Chad. So were there benefits for you switching to virtual meetings? And did on board help with that transition? Because that was a fast transition for everybody. Sure, sure. Thanks, Jillian. I think that one of the benefits was allowing for, to be more flexible with the board member schedules. So, you know, we got more board members to attend, even during that pandemic time, because it was very flexible because they could join, whether, you know, via Zoom or what have you with the component of on board, which again, as already been stated, allows you to be organized. You can plan ahead. It can, you know, it allows for the big feature that we like to use is the minutes feature because it's, it makes the job aware of the secretaries on your board a lot easier because it's super easy to use the. And so, you know, I think it just allowed for more accessibility for more of our board. Yeah, that's great. And I will say for that, minutes for any organization, but specifically in the nonprofit world, it's sometimes those are smaller boards, smaller staff members, basically. And so, having all of that kind of together, no matter what you're doing is incredibly helpful. So, thank you for that. So, we recently at on board did a board effectiveness survey. We do it every year. But according to the most recent one that we just did, so 91% of boards using board meeting software are more confident about security. So, do you find that on board helps you manage your board materials and communications more securely? I'm going to start actually Sheldon with you if you have some things because I know that you guys are using a lot of things again with board members across the globe. How is that security been for you? Well, just very quickly, it was very important for us because we the P-Stack Lab actually spun out from the US government eight years ago. So, we're kind of an interesting hybrid organization to have the USG roots. And so, we had different kinds of board members. So, we actually did need different levels of propriety, if you will, over the documents. And so, actually, you know, you and your great customer service and I can't really the customer service has been sort of key to us. We have problems with it. We needed to really stratify what board members had access to what documentation for what purpose for downloading, excuse me, downloading or not downloading. And because they had different requirements. Some were USG, some were not. And we found the flexibility, the exact flexibility that we needed to both manage agility as well as security at the same time. So far, so good. That's fantastic. I also want to love the shout out to the customer success teams. Thank you so much for that as well. Chad, you as well have been very big on because you deal with children, right? So, board members and children and that portion. How has managing with onboard helped your security and communications going forward? Yeah, definitely. You know, it's critical. And you know, today, today's world is a lot about data security as well. And so, not having to not even to worry about sending encrypted emails or password related PDF documents and being able to use the onboard system as a warehouse or a an area where board members can access the data they need to know for a meeting and also not being worried about there being some type of compromise of data that we would have created. So, I agree. It's been great for us. That's awesome. Laura, I wanted to turn to you. I had a quick question on because you are so strong with data and security with your organization, right? And so, I'm really curious. How has having control over your data and access really in with granular permissions with onboard helped you? Well, economic development projects are so sensitive and working with large, large companies and sensitive real estate transactions. The permissions base has been very helpful. Sometimes, sometimes information so sensitive, I can't even share it with my full board, but I can share it with my executive committee or finance committee. And then one of the one of the things I ran up to ran up again was with some of my Steven board members, they shared email addresses with their spouse. I didn't know that was a thing. So, I would when I, you know, in the pre onboard day send emails out with the board packet or with some announcement, I'd get an email back from the spouse. So, in a doctor's appointment right now, but I'll make sure he sees this email and I would just cringe. Also, when board members also use their work email addresses, so they don't own those emails that are coming through. There's an IT guy at their company who can read those emails. When you're dealing with highly sensitive information, you really need to control who sees it. And I don't think people are always thinking about their work emails can be seen by any number of people. I agree. I agree. And I will say, for some of those boards, you know, the permission level has been really great because, you know, each different group can have their own. And again, back to only specific people, you only need to see what you need to see. So, thank you so much for sharing that because sensitive information is I get nightmares about sending things to the wrong people over email. So, let's come away from technology or not technology away from security for just a moment. And I'm curious what have, you know, I'm interested in another stat that we had from this effectiveness survey. And so one of the things it said was that 74% of board management software users have improved effectiveness last year. So I want to hit on some of you, but where are you finding that your board is more effective when using on board? And Brian, I'm going to kind of go to you first because obviously with boards, governance is huge, right? And so maybe if you could kind of tap on and you hit on it a little bit earlier, you know, but some of those governance tools that voting and e-signatures things, can you dive in a little bit more maybe on some accomplishments with those? Yeah. So, you know, the team just talked about security and permissions. That's really important, but so is transparency. And so some of the tools that I appreciate with an on board to be able to see who clicked on the materials ahead of the meeting, right? And how I might engage the team differently knowing whether people have done the pre-read or not. So that has been a feature that I've really liked. I already mentioned the voting piece, but a user can turn on the ability to have the voting results available to the board or not, right? And so I've appreciated that solution because it allows us to see are we unanimous in a decision, right? And then that might also allow for greater conversation later. And then one other thing that I really liked is the app. So maybe I need more hobbies, but a few weeks ago I voted on a resolution on the beach in just by clicking in the app. And so I probably need to put my phone down when I'm at the beach, but the idea that I could do that and not have to worry about logging into something has been really valuable. And it's a feature that we've been promoting on the boards that I'm on that use the tool. I love that. I think that our app is beautiful and intuitive. It's incredibly well done. Thank you for highlighting that, but it does make it so easy. Again, in this remote world, nine times out of 10 board members are probably using an app and not just the web. And so we know that on board, 70% of it is built for us on the back end to make your lives easier, to be really efficient. And then those board members have such an ease of use. I love that. So, Sheldon, can you touch on, because I know you guys do a lot of meeting prep, you know, centralizing documents. Can you talk about how you in Peace Tech Lab has had some success with basically that single place of truth within on board? No question, Jillian. The fact that everybody knows it's there and where to go for it, that has absolutely added a lot of rigor to just starting a board meeting. I think, you know, listening to Brian talk about some of the specific features, I will say I think that in terms of like upping our game and effectiveness, one thing I have noticed is that our ability now with on board to attach the specific documentation to the specific item in the agenda. I think as a level of efficiency and productivity that I had, you know, it's only talking to you now, I'm actually thinking through this. I don't think I'd seen that before and they just seem to know what's coming and are ready at that part of the agenda because the documentation is attached to that specific item. It's a nice feature and I believe it has actually added to our productivity. That's awesome. Chad, do you have anything that you can add? You know, I would say just add to what Sheldon shared is that the ability to integrate documents into the agenda is really the first thing that attracted me to the on board product and became just a vital part of running the nonprofit. I run a small nonprofit, I have a staff of only four people, so as those of you know that are listening to this and are also a part of smaller nonprofits, that means that all of us are doing a million different things and being able to tag things, put these in, upload different things. I know it's done ready. I can decide who has access to it prior to the meeting. I can get other people that can add stuff to the meeting. It's allowed me to have better meetings. I mean, I would say our board meetings are significantly better, more efficient, more engagement because of the fact that it's just more organized. And without on board, it would be a mess. I'm just telling you right now, it would be what you would, it would be either last minute attachments sent by me. It would be nothing's wrong with Google Docs, but again, not necessarily the best venue for that. So for me, that integration of the meeting agenda and really if you, if you only got on board just for the meeting agenda, it would be worth it to me. I love that. I mean, I'm sure a lot of people on this call can remember days of being FedExed a book or at least building a book. I remember a decade of building books, but then those last minute FedEx pages, every time it never fails, last minute FedEx pages. And so I love that because on board does that integration, lets you do those last minute things and it also makes it where you don't have to do them alone. So thanks so much. I saw a great question. I actually wanted to, I have a couple more questions, but I really liked Gail's question in here. And I'm curious, what are the top few things that you wish you could get from your boards that you aren't today? So we can see if the panelists are able to help solve that, that common issue. So I want to highlight that for all of our guests listening. Think of those questions. And then I want to make sure that we get back to that, you know, when we get to that Q&A section. So please keep putting that information in the chat. I think that's a really great question. So to my guests, you know, how is, I mean, it's a big question, but it's kind of simple, how is on board itself helping you improve engagement, right? Not just the back end saving efficiency, but how is it really helping you improve engagement with your board and finding some of that success? Laura, I'd love to start with you for that question. Well, this is something I've struggled with being 12 years, being the head of a nonprofit. Because I'm not very good. Hoosiers by nature, we're humble and we don't brag about ourselves very much. It's very uncomfortable, very uncomfortable. Yeah, very uncomfortable with the self-promotion. And I, like everyone else, hate getting emails by inboxes flooded. I've taken advantage of the announcement feature and on board. And so I try to at least once a week, and sometimes if it's a spectacular week, it can be two or three times. But I use that announcement feature to tell them what's going on, you know, happy Friday, this is what we did this week, and keep them in the loop. And so they can see how progress is being made in between board meetings. And what's great about that is they get a push notification on their, almost all of my board members use the app. So they get it on their phone. Hey, Laura sent out an announcement and they can click in and see what's going on. I also have a board chair who doesn't believe any meeting should take more than an hour. So I get one hour a month with my full board. And these are incredibly smart people. And we're able to have these strategic conversations because of on board. Gone are the days where you watch the board members read the minutes before you vote on it. And I guarantee almost everyone in this webinar has experienced that. Those days are gone. And it's a good thing. Thanks so much. Brian, I'd actually like to pop to you too. Where have you found some of that improved engagement? Giving them the information they need, right? And so even when you sign on to on board, that main screen can be personalized with announcements and updates. And so we've actually been able to use that to be able to highlight a bit of a dashboard, right? Of people who are reaching, funds raised, that sort of thing that has helped inform the board members. And then that then allows them to bring some of the insights and information into the meeting for greater discussion. So we've had better discussions because of the pre-reads and the information that's available on the site when they click in. I love that. And it's always great to highlight the dash. Every CSM has favorite features. All of us do. Mine happens to be the dashboard. So if ever anyone signs up and you get me, we're going to have a long talk about the dashboard because it's so much real estate. It's so good. Sheldon, I'd love to pop to you. Where have you found some of that engagement success with on board? You know, Jillian, I think that engagement in general is hugely improved. When you move from a situation, as Chad was saying earlier, you're using a Google Drive. You've got three of your board have a love-hate relationship with Google Drive. Every human being has its love-hate relationships with different tech. So when you go to something and your board knows that it costs you something, their relationship with that tech is going to kind of be homogenized. Are you a board member? Are you not a board member? Are you on? You know what I mean? So I do think that the engagement in general is just improved when they see you have made an investment in board efficiency and communications. And by the way, love listening to Laura's how she uses the announcement feature because now I'm going to steal that idea, Laura. I really, really think I've underutilized that and it's a way of shouting about stuff you're doing without sounding like you're shouting about stuff you're doing and just keeping in touch with them. I think this is something Jillian and your team has been telling us we're underutilizing. But really and truly, I think there's a lot of different ways of getting engagement that differs when they know, when your board knows, you've invested in a platform. And it's not just another, you know, nonprofit freebie work around. Yeah, that's such a great point. You have to be invested. Absolutely. So with all that and thank all of you so much, you're not off the hook yet, but my questions are done and we're going to take some questions from the audience. But we do have a quick survey for all of our guests. So before we get to that Q&A section or session, I should say, we'd love to get your feedback on this session and how it was for you. If you could just take a quick moment and fill out the survey is in the chat on your screen. Just let us know how you did. It takes a couple seconds to incentivize you. Who doesn't love an incentive? We're going to pull from all those names. We're going to do a $25 Amazon gift card at random. So who doesn't love a little a little extra? So feel free to fill that out. We really love your feedback. And we love to get that get that going. So thank you so much. I'm going to give us a second. Even if you want to pop it out and fill that out later, that's totally fine too. I'm going to give it about a sec. So let's keep going because I know we want to be efficient on our time today as well. So I'm just pulling up. So I'm going to look over here on another screen. I'm pulling up what we've got for Q&A. And then I'm going to pop into the chat and see what we have there as well. But I'm going to pull some questions that are great for the panel. So can either or any of you talk about ways that this product and Ryan, you kind of talked on this a bit for transparency as well. Can the way that this product is helped with transparency and accountability to your stakeholders? Yeah, I think the biggest benefit that we've seen with on board for stakeholders would be with staff, right? Our relationship with the staff that's putting together the board materials. We've been able to form better connections when we have questions about things, right? Because they have certain permissions and can see certain things around our materials. And so I've really appreciated the ability to be able to collaborate with staff easier through that type of solution. Awesome. I don't want to cut anybody off if anyone else has something. Just raise your hand. Okay. Laura, this might actually go towards you, but Jennifer in the Carolinas asks, are there any local government boards or commissions that use this product? And is it suitable for that context? So I think you could actually lend your voice the most to that question. I know that there are ways that governmental entities can use this. For us, we do have shareholders and who are governmental officials. And so it does... I'm not a lawyer and I don't want to give... I don't want to put you on the spot. But it is a little bit of a workaround because we're not sending sensitive data or sensitive information via email. But that would be a question for your own organization. Perfect. Sorry to put you on the spot for that one. You were my closest. Okay, perfect. Okay, what can I pull? Let's see. This is kind of from Anonymous. How easy is it to transition board members on and off of the technology when they are on board or when they are on a board or when they leave a board? The way I'm reading that question, anonymous attendee, on and off the technology when they are on or leave the board, depending on what you're asking. So it depends on that data that all of that belongs to the board. So not quite sure what we would want to off-ramp for some of those things. But at least for our solution, we have the opportunity, obviously, to toggle people on and off. But also, we can also remote wipe, which is lovely. Who doesn't... I mean, when we traveled and if you left a phone or a laptop in a car, we can also remote wipe. Not your system, just on board. So we have lots of different opportunities for that as well. So Anonymous, if you want to ping in chat or get with Aretha or let me know later and I can answer that probably more in depth of what you're looking for. Let's see. I know there's a lot in chat and I want to give us a couple more minutes before I let all of you go. There was a question in here. How have you had or how have you managed multi-generational boards with some legacy members who strongly prefer the classic mailed books versus younger members who are open to learning new tech? This is a great question. Any of you want to take that? Because that's something that's coming up a lot. We call them seasoned board members. And then of course, we have lots of young members and a lot of young professional feeder boards as well. Does anyone want to jump in on that? How you handle that with your organization? I have to say, I have actually, I had, I love that phrase, seasoned board members. I don't know what that makes me, but it is, I was astounded to be honest with you. I had some, every single board meeting we kind of dreaded how we were going to make sure they had the pre-reads, how are we going to make sure that they were actually able to even, you know, when we all went virtual, how they were going to be able to connect because everybody is constantly floating between Teams and Zoom and Google Meets and so forth. And I have to admit, this was a very smooth transition. There wasn't, there really wasn't pushback among those folks who you would have thought would have had, who were, I will say, they were the Luddites of the board previously. And they seem to take to this and be grateful for it. So that's just my experience. You know, it might be different for others. Yeah. Julie, can I share, so we'll call this board member April. So April would always email us right before the meeting to go, what's the Zoom link again? Right. And so part of it was just getting used to the technology. And so April, you know, really took to on board because everything was there and she could just click into what she needed. And then it's also been kind of fun in our first meetings, one of my boards is newer to the on board solution. We actually have kind of a five minute on board. Did you know, right, where we'll ask a board member, you know, how would I look at my board book, right? And so those types of little activities allow them to teach each other some of the skills within on board. So we've used it also as kind of in a little engagement corner, right, to get folks's opinions, thoughts and tips out in the room as early in the meeting as possible. That's awesome. That's awesome. I love the idea. We always like to say, especially when we do implementation, so we do at on board, we go, we have a journey for between sales and obviously to someone like me, there's someone in the middle who lays that foundation for you. But that's one of the first things they say, always put someone who's into technology next to someone who isn't, and then they can scaffold that learning and it's really, really important. That's awesome. I want to see what else do we have? Okay, so let's see. If an organization were to trend, this is Colin, if an organization were to transition to a management platform like on board from nothing, would there be any advice? That's a great question. And I'm going to give that to any of you because it's true, there are people coming from scratch, right? And I'm biased, I could go on and on on a sales pitch, but I'm sure they're more curious to hear from you. How did that go from going from zero to 60? Yeah, Chad. Yeah, I mean, I would say that in that situation, we dealt with a similar situation here that, obviously, you want to be transparent, you want to share the information with your board members, but we've had success and we've actually revisited a couple of times is engaging on board and saying, can you help us with this? And what they'll do is they'll do a virtual walkthrough, they'll do in-person walkthroughs, they'll do pretty much anything to help kind of set the foundation for the product. Because to be honest, I jumped in with zero training, maybe even had avoided some of the conversations at first because I was brand new and didn't know what was really going on. And it's extremely intuitive, number one. And you can't break it, number two, which is I always tell people, you know, I tell a board member that you can do anything you want to on here. Now, again, I manage your permissions, I'm sure you can't do anything on her that can hurt anything, but feel free, you know, even during orientation, I walk them through on board virtually. So I do all of our board member orientations virtually now, even though I don't have to, mainly because I can walk them through my screen of on board. And it lays that expectation immediately that this is where we participate, whether we're in-person or not in-person at a board meeting, this is where the information is stored, this is where you go for questions, this is where you go for, this is kind of where our key point is in our organization. So that's kind of what I would do. I would engage on board and say, hey, here's what I want to do. They'll help you with some key things to do. And then be that person that walks these new board members through the platform. That's awesome. Anybody else with their ramping up with on board, going from nothing, from not another platform or maybe just from a Google doc to an actual platform? Anybody else? Hey, Laura. Well, my perspective is a little unique. I started as a user, as a board member for an organization after three meetings of using on board. And already it is very intuitive within three meetings. I felt comfortable and an expert. I immediately brought it to my organization. And I was in a very small rural county. I brought the average age of the room down by 20 years, I think, by my participation. So I was dealing with those seasoned board members. I promise you they can be brought on. If they can use Microsoft, if they have just the most basic understanding, they will figure it out and training will be very quick. And then what I transitioned jobs at the end of 2020. And the first thing I did was sign up for on board for my new organization. And I told the officers and the board members at our first meeting as we were doing our training on on board, I believe in this product so much that my first introductory meeting, I was training them on on board. And I think the best thing I can say, I mean, there are so many reasons why on board is great. I've been using it for six years now. I've been using it so long that at the time you can only attach one file to an agenda item. And I was working with a guy named Trent and I called him up and I said, hey, I have agenda items where I need more than one item. And I was creating, you know, additional line items just to attach more more documents. He's like, let me pass that on to the our developers. Now I don't want to take credit. But they listened to the feedback. And they and then within six weeks there was a patch or there was an update. And the updates are not like the updates on your computer. They automatically happen. They're seamless. You don't even know about it. But they're constantly improving the product. And they're listening to feedback. And, you know, it's trying to make our lives easier and to make it make it more user friendly. Thank you so much for saying that we, we are really, I'm going to do something very un midwest. We are very proud of the fact that we consistently listened to our customers. And the product that some of even our guests, just like Laura said, the product that they started with is not the product they have now. And so it's consistently updating and it's consistently getting better. And we're very, very proud of that. One other thing I wanted to, families and transitions, you had a great, and I'm just going to comment on this real fast question. How do you deal with pushback from those seasoned board members resisting change and on board and something that Laura said kind of triggered for me. I always say on board the app is easier than Facebook. And I know that seasoned board board members, everyone is looking at grandkids. You're looking at all the things. I promise that the on board app is easier than Facebook. So if they can do that, they can do this. Absolutely. So but that's another thing that, you know, as a CSM with this organization, the fun is brainstorming. The fun is saying, what is a pain point? I think Chad and I have done it before and we've talked about the dash. What is a pain point? And what can we do to make it fit? And again, we understand that the dollar is valuable. And so we want to stretch that dollar for you as well. And how can we, how can we fit something that seems like it just goes in this hole? How can we make it do all these other things that are right for you? So that is something we're very proud of. We listen and we really want to make it better and we really want you to find success. So with that, I'm at time. I want to thank everyone again. I want to thank all my panelists. Thank you for taking time out of your day for joining. I'm incredibly grateful on board is incredibly grateful for your time for doing that today. I also want to ask all of our guests one more time. If you haven't already to just, and I'm going to, I'm going to see if I can cut and paste it if I've got the skill, that if you could just take the time to do that survey for us, right? I'm going to leave, I'm going to see if I can find it. I might have Damian do it. Just pop that survey in one more time into chat and see if we can just make sure that everyone takes the time to fill that out. And again, I would be incredibly grateful for your time. So with that, Aretha, I don't know if you want to say anything else to your TechSoup guests. But here at on board, we're very grateful for your time. We're grateful for the opportunity to share about on board. And we look forward to hopefully serving some of you in the near future. That was amazing. I learned so, that was so awesome. Thank you to everybody, Chad, Brian, Laura, Sheldon and Julian. What a great host. Would you guys come back? I mean, all of you. Only if we can come to Orlando to do it. Yeah. Oh, for sure. Brian, we got them right. All right. Thank you, everybody. Thank you for watching. Please fill out the survey. Also fill out the TechSoup survey. Let us know what other topics you want on board to talk about. And we'll see you next time. Bye-bye. Bye, everyone.