 Hi, I'm Grant Hughes. I'm a ResNet technician at University Housing. I'm an Anthropology major and behind the camera we have Channing. Hi guys, my name is Channing. I'm a Senior Communication major and I'm from Springdale, Arkansas. If you guys have any questions today, please comment those and we'll be sure to answer those for you guys. Alright, so part of your dorm plan is your included cox cable. Alright, so you have a pretty much basic cable plan. However, you do also have HBO included as well. Do you watch HBO? Me personally, yeah. Do you stream? That's your stuff? Yeah, I mostly do Netflix. How do you watch these days? Lately I've been watching Community. Really? Okay, talk back there. But so, I have a lot of channels here to go through. You'll notice when you move in that you have a box on the wall that'll look like this. This is your cox cable box. These are all the connections you need, HDMI, coax cable. If you do have a problem with this, any of the things is unconnected or it just doesn't seem to be working. Contact Resonated Housing and we'll be able to fix it for you. Yeah, why don't we show them the University channel too. I think that's somewhere around 213 maybe? I think it's 214. 214, oh good. Couldn't be more than Channing. This is the University's channel. It's always broadcasting. Everything's going on at the University. It runs 24-7, always running something, news, anything like that. I noticed you have that little dot down there. What does that thing do? Okay, so this is what we call an IR blaster and what it does is it helps extend the range of your remote so you can point it at that, attach it to your TV, point it at that so you can just point the remote there instead of having to point it at the box on the wall. That could be behind furniture or across the room from wherever you have your TV set up. Which is literally what the situation is here, you can see right now we have this wardrobe right here but because we pushed that back up, so it's a good thing to have. That's pretty much all that's going on with cars. Housing has several services that are available to students such as cable television, our Resonate help desk. Fix it, that's for anything wrong with the room. That's not network, furniture. Need a bed lofted, anything like that. We have a laundry service which we have an app that you can download on your phone and it will text you alerts. About your laundry when it's done, when you need to change to the dryer, anything like that. Mail and packages, each dorm has its own mail desk, mental health services, sustainability and conference services as well. We have a plethora of services we offer when you live here on University Housing. Alright so this is the fix it web page, so like I said earlier if you have any problems in your dorm that needs fixing you'll come here to make a work request or work order. A lot of you have used this to ask for a lofting for your beds. Of course that time period is over now, sorry, but a lot of you use this to ask for your loft, your beds to be lofted before you arrive. Any sort of broken blinds or a light bulb changed, any of that. No batteries in the thermostat, those sort of things, lights out. Speaking of batteries, I feel like we were saying they need to bring batteries for their remote control for the televisions, is that right? The room should have a remote, if they don't they can be supplied remote at the front desk. Otherwise ResNet will supply batteries, so it's near reach out to ResNet for that. Excellent, excellent. Are you submitting a new work request? Yes, going through your work request you just need to submit new work request in the corner and then select your building and then fill out all the information, your name, phone number, email address and what you want done. Very nice, and then they will come into your room usually but give notice, I believe. And then you have, I mean you guys make house calls, right? ResNet makes house calls? We do, just need to call or email and set up a time and we can come out. Nice. So speaking of ResNet, to get to the ResNet website you just need to go to housing.ur.edu slash ResNet and you'll get to our home page where you'll have our contact information at the bottom, phone number and email address. However the best way to contact us would be to create a new ticket and much like the FixIt website. You've got to sign in with your UR account and once you're signed in you can create a ticket with us and you'll have any tickets that you've created with us will be seen on here. The typical reasons you're going to reach out to us is if you don't have anything, you have issues with your network connectivity or if you're having issues with the Cox communications like we had mentioned earlier. So you'll just need to again log in, hit your building number, put all the information that's on the page, what the issue seems to be and then we will be in contact with you asking questions or setting up a time to come to your dorm and fix it. Have you been with housing for a couple years now, is that right? Yes, that's correct. What do you see? What are the requests that come in the most often to ResNet? A lot of times smart TVs are getting more and more prevalent so connecting those to the internet. It's generally a simple process. It's gotten simpler in the years that I've been here. It should just be connecting to a specific Wi-Fi network which is now housing IoT and it should connect automatically. But if it doesn't, make a ticket with us and we'll be glad to have them. This would be like your TV where you actually stream Netflix directly from the device as opposed to some peripheral device? Game consoles are the same way. Really anything that other than computer and phone that connects to the internet, well we can fix those too but those will connect to, computer and phone connect to your Wi-Fi. Broadcasting all the dorms as well and then anything else should be your housing IoT. IoT, what does that mean? It's internet of things. So everything else. What about if I'm good buddies with Alexa or Siri or any of the other digital assistants? Can I bring them with me? Alexa is welcome. It should also be on the IoT network however these can be slightly more complicated and if you can't get it on yourself please submit a ticket and we'd be happy to help because like I said it is a little bit more complicated. Google homes, no. Anything Google Chrome, Chromecast, Chromebooks, Chromebooks will connect. They're just a little bit more tricky. But Chromecast and Google Home, no they won't work on the network. That's good to know in advance. A lot of times we have students ask about their printers and bringing their printers and like wireless printers and their own routers and all kinds of stuff like that. What are your thoughts? They're allowed as long as they don't connect through Wi-Fi. Bring them, hook them up directly to your computer, print from there, perfectly fine. We don't allow wireless printing, no routers as well. There should be a router supplied in every dorm room that will allow for wired connections and broadcast Wi-Fi as well. No wireless printing. Okay, sounds good. We've got about 10-12 people who are watching. Any questions from anyone who's watching right now? We are eager to answer. Grant has all your answers for you. Because they might literally be talking to you when they arrive here, right? How big is the team? How big is the ResNet team? We've got about, we've got six currently and then we've got to hire three more, so nine people. Full team. What are you looking for when you hire a ResNet employee? Hiring a ResNet employee. Somebody who's willing to learn, maybe very tech savvy, at least some tech savvy. Very high quality of customer service, very willing to try to solve problems and know when to move the problem up to somebody else. So just, you know, a smile, a good attitude. And these people will be interfacing with students all the time, so that's what we look for in a ResNet technician. Well, do you have any questions, Jerry? I think he covered everything. Okay, okay. Well, again, you can go to housing.ur.edu, forward slash services, or just go to the home page and look for the word up at the top. I think it's what, third from the right, maybe up there? Do you go to the very top? Yes. Fourth. Fourth from the right. Go right there and you can see, you can show the website. Yeah. Any parting words for the incoming freshman that you were, you yourself were just three short years ago? About adjusting to life on campus. Don't stay in your dorm the whole time. Go do things, and if you need help, ask for it. It's good advice. Good stuff. All right, well, you can tune in to movein.ur.edu. You are come live to find the rest of our broadcasts, but you want to wave us out, Grant? All right, goodbye. Oh, yeah.