 Hello, and welcome to Encompass Live. We had a little bit of technical difficulties this morning, and we're trying to get a couple of things fixed. But in the meantime, we thought we'd get started. We have a very interesting program today from Norfolk, Nebraska, and that is Jessica Chamberlain, the director, and two of her staff members. I'll let you introduce yourselves. And they're going to talk about Wi-Fi hotspots that they loan out to their patrons. So we're really looking forward to that. And I am now going to click on the spot here and make Jessica present her. There we go. So now, in just a minute, we should hear Jessica. Go ahead, Jessica, when you're ready. You're a little, I can barely hear you. Is this better? That's better, yes, thank you. OK. As Sally said, we're from the Norfolk Public Library in Norfolk, Nebraska. I'm the director. And we have Judy Hilkeman and Mike Dittmer here with us today as well. We're going to talk about some different aspects of the loaning the hotspots. But we're going to start with really backing up a little bit before we talk about how to do it is really why you would want to do this or why you may want to think about doing it. You know, one thing that has kind of inspired us, we've heard about bigger cities that did this. You know, New York and Chicago have been doing this for a couple of years. And it really piqued our interest. We thought it was something that could really be applicable in our community. But we didn't really know how to get started or what to do. So it kind of was on our long-term dreams list of things that would be great to do. But then we were contacted several months ago by a representative from Verizon who offered a program that we could just opt into and start. And that really made it seem a lot more doable. So once it seemed like a possibility, then we really needed to look and see this was something seriously that we should consider. And I know this is a super boring slide. But really, this just goes to show that. I mean, it sounds a little flashy and exciting to be circulating hotspots. But it's really no different than any other program or service that we consider doing. I would even say that because it's a little bit flashy, you really need to make sure that you're doing it for the right reasons. And that you have well thought out information to give the public about why you're doing it. Innovation draws attention. And you want to make sure that you're focusing and directing that attention in a positive way. So make sure that you can really say, we're doing this because this meets the needs of the community. So the first step in that process is really is there a need? And how do you find out if there's a need? Before we even look at this chart, I think we have to start with that premise that everyone understands the internet is no longer a luxury. If your community already understands that and knows that internet access is a need, then you're ready to go on to the next step. But if you are in a community that thinks that high-speed internet access is still a luxury and not really necessary in today's society, then you have some groundwork to lay first. But that's a broader topic than we have time for today. So anyway, so how do you determine if there is a need in your community? One resource you can use for our Nebraska participants anyway is the state broadband study. There's a link there on the slide. And that chart you see is an excerpt from that study. It shows the percentage of households with broadband internet at home. And you can see that in most regions across the state and our state average is improving from 2010 to 2014. But we're at the northeast region of the state all the way down at the bottom of that chart. And we were below state average in 2010, and we are far below state average in 2014. And we also didn't make any progress in between those years. So if we extrapolate that 72% data to our town, Norfolk has a population of over 24,000 people. So if we use that percentage, we have almost 7,000 people in our town who do not have broadband internet access at home. We're below the state average. And I think that really demonstrates that there is a real need. Obviously, we are trying to address this need in other ways. We have a public computing center in the library. We have free Wi-Fi open 24-7. But obviously, we know that there are people that can't get here during our open hours or can't get here enough to get done what they need to get done. So we would say, yes, there is a need. And so then the next step is does this need fit with our mission? This is our mission statement for our library. And this certainly is not a webinar on mission statements. And there may be some very good critiques of our mission statement out there. But here it is. The Norfolk Public Library provides innovative library services that give community members of all ages the means to fulfill their recreational interests, interact with others in the community, get information on a broad array of topics, access resources to help them learn to read and use information effectively, and continue to learn throughout their lives. So does improving the availability of broadband access meet these stated goals? And I would say absolutely. Every single one of those can be improved with better broadband access in the homes of our community members. So then we also wanted to look at, is anyone else in the community working on this? Is there a good partner for us out there? Is there someone that we can just help supplement what they're doing and make their program stronger? And there's all kinds of places you can look across the state and your community from local nonprofits that work in your community to those that provide assistance to low-income families. We've also got state assistance programs for telephone and energy assistance. But none of these address internet access. Internet access, there's some efforts to get it classified as a utility. And the FCC has made a little progress on that goal. But it's really not considered a utility. And so it does not get included in all of these programs. So in our community, at least, we found that really no one else is working on this in the way that we're trying to get better internet access to low-income families in their homes. So that meant we were going to kind of be on our own and working on this on our own. So then we have to look at, if we're going to try to do this on our own, do we have the resources? And resources always come down to time and money. And for the money piece of it, we decided to we had a little seed money in our collection budget. We had some databases that came in under budget, or we decided to discontinue because they weren't getting used. And so we thought we could use some of that as money to get this started. And as far as time, this isn't a hugely time-consuming process once you get up and running, but there's definitely an investment in time of getting the whole program going. And then there is some time just keeping it maintained. And so not only do you have the time, but do you have the right people who have the right time, people that can help you get everything set up properly and then keep it maintained and keep it going well. In our case, we did. And you're going to hear from those people now. I'm going to turn it over to Judy Pilgrim. She's our reference supervisor and distance assistant. I can get the slide to go. And she's going to talk a little bit more about some of the practicalities of it all. Thank you, Justin. After the initial call with Verizon and the decision was made to go ahead with the project, we went ahead and purchased four Verizon hotspots. And then it fell to our group of three to come up with workable policies that would fit with this new item. And so one of the things that director Jessica Chamberlain did was to contact Laura Marlene at Omaha Public Library. She's the new director. But in her library at Rhode Island, they had circulated the hotspots. And so she directed Jessica to a link that had policies and procedures that they used. And this is always a good idea for any library when you're starting something new is that to seek out people who have done this before and oftentimes, especially in the library world, they're more than willing to share their information. And you can get some excellent ideas. You don't have to reinvent the wheel with policies. So the main policies for the hotspot checkouts were as follows. Of course, the obvious is everybody must have an offer public library card to check out the item. Because of the cost of the item and the investment of time and the fact that it was a technology item, we decided that the people who check these out should be 18 years old or older. And probably what entered into our decision with that, too, was the fact that there are procedures and policies to follow on the internet. And so we decided that 18 years of age or older, they should be responsible adults. Another item was that people should not have unpaid fees on their account. We do allow staff to use their discretion if the fees are small. Like if somebody has a 25 cent fine, a 10 cent fine, there's no real good reason to deny them access to the item for such a small amount. But what we were more concerned about were fees that were dollars or materials that had not been returned and not paid for. And of course, on this type of item, we wanted the person to have a borrowing history with us at least four months. Judy, we have a question from somewhere out in the state. And the individual is asking, do you have debit collection service for your library fines or unreturned items? Do you use a service for that? They are able to pay their fines with a credit card or a debit card. Is that? Are you asking, do we use a collection service? Yes, the question was if you use a collection service. I'm sorry, I misunderstood. We do not. Thank you. Hospice can currently be checked out for three weeks and cannot be renewed. As we put this process in motion, we're kind of discussing that perhaps we may change this loan period, but that's still in the discussion stage. Finally, part of the policy is it must be returned to the library by the due date with all cables and original packaging intact. If it doesn't come back to us that way, it's the same procedure that we use with our CDs and DVDs and radio games. We do not check the item in until everything is back and intact. While it's going on, if it's not checked in, the fees continue to accumulate at $5 a day and then they max out at $25 on this particular item. Overdue notices are sent out two days after the item becomes due. And then another thing that we introduced into this procedure is we did put a home location on the item of ITDS so that once it's checked in, the staff knows to give it to Mike, who is our technology specialist, so that he can do what he needs to do to get the item ready for check out again. And at that point, a notice goes out, either email or print. Soon we're going to be able to text people also, but that the hotspot is ready for them. They can pick it up at the circulation desk. And then finally, in the background of all of this, we did need to set up some configuration changes in our ILS setup. And the first step that I did was I created an item type and item category of hotspot so that the catalogers could catalog the item accordingly. We used to only have a seven day and a 14 day loan period. And so this was new territory. We needed to create a 21 day loan period. And of course, as mentioned earlier, we had a different billing structure for this item because of the cost of the item and the amount of labor invested in it. And that would be, of course, like I said, $5 a day with maxing out at $25. And then it was also set up that there could only be one check out per library card and that they could not renew the item. Judy, we have another question if you don't mind. It's just a quick one about what is the process to get the item ready to circulate again? OK, I'm probably going to defer to Mike. And he will be covering that in his presentation. Thank you. Who does that and who knows the most about that. Finally, to check the items out, we put the item out of the circulation desk. And then we also ask our staff to do a few quick checks before the item goes out. And they need to verify the patron's address, their phone number, that they're at least 18 years old and that they have had their card with us for four months. And this information for us is readily available at the checkout screen under user information. And I'm sure under most operating systems that information is available rather quickly. Then we have the staff initial that they have done those checks. And they hand the customer an agreement to sign. Ideally, the customer will read this and sign it. And then we do give this to Mike and he keeps that on file. Excuse me. Then once they check out the item, they're given an information packet that includes the agreement that they just signed. And then, of course, when the hotspots are all circulated and there's none available, staff is instructed to place holds on the six hotspots that we do have. So finally, then, when we're checking these items back in, we prefer to have the original packing with barcode. If everything isn't there, staff should not check them in. And they should be given back to the patron to retrieve all the pieces. And as I mentioned earlier, this is a procedure that we use with DVDs and CDs and video games. That's not a new process to our customers. Now I will turn over the mic to Mike Dittmer and he'll talk to you about the technical side of the hotspots and the packaging challenges in getting the hotspots ready for checkout. All right, this is Mike. I'm gonna start by going over first the packaging. We had, oops, there's some screenshots on here on the screen about that. Basically, it wasn't anything, when they come, they come in a little box and that's not something that's gonna be able to be circulated very well in the last. So we actually were able to go down into Hobby Lobby and find some basic little plastic tote. Actually, when they had foam that would fit in there, a piece of two inch foam and a piece of one inch foam. You can see there's cutouts there that they can put everything back into. Kind of the reason we did it this way was we wanted to look like it was something that was very expensive and needed to be treated well. Verizon cost a little of nothing to get these from Verizon and they actually are pretty good. They said that if something was destroyed or lost, they could cancel the line and then set us up with another one without any charge. So it looks expensive and that's kind of what we wanted to get at but we didn't want it to, but it's not. Part of the packaging, as we handed out, is as what Judy was saying, is we have a packet of information to hand out to them. We did a little research and one of the things that they're doing, streaming Netflix or Hulu or YouTube, they would flow through the initial, what we had told them, five gig of data in a fairly short time. In most cases, they could have done it easily in a day. So we added some links to some of the popular video sites and showed them how to turn the streaming quality down so they would get more use out of it. Also part of that packet is showed how to get to the SSID, which is the network name of the hotspot and the password for it. We don't hard code that in any of the stuff that we give out because I do have that set differently on each one and if we need to change it, which I think is probably a good practice to occasionally rotate those passwords so that if someone does get proximity to one that they've, like a neighbor has checked it out, they're not swiping any of the Wi-Fi that's available on there and using any of their data. So the SSID, the network name and the password are just available on the hotspot just by hitting the power button and hitting the home button and scrolling down, we'll find the name of it. After that, one of the things I, after that, one of the few things I did was to set up and get ready to go out was to, again, I said change the SSID and password, the network name and password. I had set them up as like Norco hotspot and then number just so we could kind of keep track of them as they came through to us to change the admin password and just for simplicity's sake, I kept the admin password the same on all of the units. So we didn't have to look up each individual one on that. Mike, we, excuse me, Mike, we have a question for you now. Person is asking, did I understand right that there is a bandwidth cap per checkout? It's not per checkout per se, but they do have a bandwidth cap. It's marketed as unlimited data. And when we first started doing this, they said that each one would give five gig of data that's unlimited or that's not limited in download and bandwidth and capability. So like 20 gig per second or 20 gig, what we were talking about. But they came back actually later on and said that they are actually not actively throttling the data rate until we get around 25 gig. And that's something I'm actually talking about a little bit later is how that kind of fit into how we wanted to do the checkout period and things like that. But it's per month and so that's kind of some of the intricacies of what we've worked with and that's something I talked to about a little bit later. So I'll go in on that. So it was originally we tell them five just so we can make sure we guarantee that you have that much amount of full speed data. But it's kind of a little bit different. I'm gonna get into that a little bit later. Thank you. Okay, so one of the nice things about these particular Verizon jet packs is that they do allow you to hide the admin password which is normally displayed on there, which is great if it's just your personal jet pack. But if you're handing it out to the public you don't want that available so they can make change settings in there. So that's one of the things I did was I set the admin password so it's off so they can't see it. And there's actually a setting that allows you to switch off the little reset switch that's underneath the battery and the device which would allow you to undo all the settings that we've made there. So with turning off that display of the admin password and disabling that button makes them fairly resilient to changes so people can't mess around with settings in there. So that's a couple of things. Also uncheck, there's a, because there basically are a cell phone in its sense they actually can receive text messages and so I actually did make it so you could uncheck messages so that some of the odd spam text messages that everyone gets don't show up on the display and confuse patrons. Well actually that is all done. Each particular Jetpack has its own little website which is what you could figure them through so I have a laptop to get figured to the website of each individual Jetpack that has and has and then you can make these settings in there. There is a portal that I'll get into a bit later on Verizon's that allow me to do some other things so. One thing I do too is I make the SSID passwords I make them all lowercase. They don't really have to be that complex since in general they're not protecting any personal data like you would have at your home so I want it to be fairly easy for people to not have to call it and say I'm typing in this password that's not letting me connect because they're not typing in as uppercase or lowercase case sensitive so. Another thing added on there is because of the fact that we can actually get to Verizon's website and disable these if they're not returned I've added the, but the last four digits of the cell phone number that each one has in our library system so that I can go back and if I find one that's overdue I can grab that number and make sure I'm turning off the correct hotspot. As far as the data goes now I'm getting that to the circulation and that was what, when we had originally decided we were gonna go to three weeks we kinda did that because each one of these hotspots is on a month cycle. They all renew on the same day every month so ours in this case renew on the 10th every month so we had decided to go with the three week cycle so they could have three weeks of having it. We would have a week roughly or sometime or hopefully around a week at most to be able to check them back in, see what we had for data left on them and get them ready for the next patron. That actually we found out that doesn't work well and maybe it was me that didn't realize that but with holds and when people pick things up we've kinda figured out you're never going to be able to stay on that month, try to get on the exact month of handing them out on the 10th and then getting them back so that is one of the reasons why we were thinking about maybe we will reduce the loan grade maybe to two weeks because it's just we're never gonna be able to keep it on that date so that was kinda one of the intricacies we didn't receive when we started this. Like I mentioned a little early to that question we tell all of our patrons that there's five gig of data that's not throttled at full speed. We learned after the fact that our rep said that well actually they go to around 25 gig before they start throttling them. So what we kinda tell patrons is you know all the documentation says five, we've had some patrons call and say hey I'm almost up to five gig, am I gonna be charged if I go over that? And we just tell them no, we said that's just what Verizon said that they're gonna do, they're gonna give five gig of full speed and so I said some time after that they will start throttling you down and it'll be harder to watch Netflix or things like that. So I guess we don't in general tell them oh yeah go to 25 gig because if there is some data left then we can turn the devices around a little faster when we get them back. After that with get into Verizon has a nice little portal that you get once you sign up for these devices. It allows you to monitor and see what each device has used for data in the period. One of the nicest things about it is if a device is overdue but as I'm in return on the day it's supposed to be back, we can actually go in there and disable the device. It's actually called, the setting in there is called pause with billing in that case for the Verizon and that basically turns the data off. It's like if you were going on vacation and we're gonna use it. So it turns the data off which does make it come in a little bit faster than when they can't use it anymore. Also if we do happen to have a device that is lost or stolen, you can mark it there as lost or stolen in the website and that allows it so that whatever happened whoever happened to get away with it if it was truly lost then they can't be using work as Verizon has marked it and they can't activate it ever again. So then after that we go to check in and I know Judy had already mentioned that when it comes in the door we have staff verify that all the pieces are there. There's the hotspot, the charging brick and the cable plus the packaging. We wanna make sure that's all there. If that is there then we want them to actually our librarians to actually just take them and put them on my desk for a couple reasons. With holds going if we do have the desk personnel check them in right away and they get set on my desk and I'm not there, they would have the hold on vacation generated and if it was done via email or text it would go out and be available before I maybe had a chance to inspect the device, make sure no settings were changed and make sure that the actual device was ready to go out as far as data-wise because we might have an issue where they have used all the full speed data and the next patron might spend most of the vast majority of their three weeks that they have the device on throttle data and we don't want that to happen so that's one of the deals if we get one back that is gonna be limited in its data capacity through the majority of the time that the next patron have it we're just gonna hold on to it until it renews again. Mike, we have another question. The person's asking, did you say that you have them ready for checkout by the 10th of each month? Well, that was our original plan which is why we kind of went with the three week checkout period because we had thought or hoped we could keep them on the same, checking them in and out on the same frequency as they renew. We found with just the limited time we've done that it's not gonna work very well or we haven't been able to make it work that way so I just basically make sure that when I get it in that if it's gonna go back out to a cut to a patron that there's at least, they have at least five gig left of the full speed data and then if that's the case then I will actually check it in which generate the whole notification to go out and since a lot of our holds are done right now we don't have a ton of them on text or email yet they're usually paper, physical mail. I usually actually call the patron just because we have, it's been a very, very well-received program and we have a ton of holds and so I'd like to keep these things moving so I don't wanna wait the two to three days that it could be if we were relying on US Postal Mail to get the notification out to the patron and get them coming in so we could be waiting three or four days if that was the case. So that's kind of how that works, it's just and we're still kind of, we're still kind of flew with that whole setup and how we're doing it because we're still trying to figure out I'm looking at every device as it comes in and seeing what the average of data is left and how it's working so we're still kind of trying to we're still looking at that whole aspect of our checkout period and how that works. Thank you. So after that, yeah, I said verify that there's there's gonna be at least five gig of data that we've promised to them left and then that's the case and I will check it in. Actually what we do is when I get it I check it in and I check it right back out to a dummy account so that the hold doesn't go out so if I do have to keep it, you know if I do have to hold on to it for a little while we don't have to worry about the patron had before getting any notices or getting any charges on their account it's sent on the dummy account and then when it is ready to go out check it back in from the dummy account to generate the hold again and get ready to go. So that's all I have as far as a packaging. We'll be back to Jessica. Okay, so we wanted to share a little bit about how it's going for us so far. We just started in mid-August so it's only been a few months that we've been doing this and as Mike said it's still, you know we don't etch our policies on tablets. They're changeable and adaptable as we see how things go for us. But some of the things that we did obviously we wanted people to know that we were doing this so there's kind of a sample of some flyers that we put up to try to get people's attention about this new program. We did put paper flyers by our library computers thinking that those are gonna be folks who probably don't have internet access at home and might be interested in this program and actually they were some of our first users of the program where people who were using their public computers saw the poster and came to the Cirque Desk and said we just saw this, you know, how can we do this? We also had a press release to our local media like we do for all new programs and services but this was particularly well received. The local media really thought this was an exciting thing and so we got coverage on local and regional radio and TV and also in our local newspaper. So we had a news channel from Sioux City call us and I've been here for four years and that's the first time they ever wanted to do any kind of story on what our library was doing. So that was exciting to see that the community really embraced it and our media really helped us publicize the program. We did also have someone at the public school send an email out to all the students and teachers so that they were aware of this program which I thought was wonderful. Our high school kids and junior high kids all get one on one technology in school. They get either iPad minis or Chromebooks at school but we know that not all of them have internet access at home to do their homework on them so that was another great publicity opportunity for us. This was part of our first press release and just gives a nice example of exactly why we wanted to start this program. This is Barbara and her son Logan and her quote was as a single mom I can't afford to pay for the internet. Logan has a Chromebook from school so now he can log on to the internet at home and do his schoolwork. We make no judgments about what people are doing on the hotspots. We obviously, if they're watching Netflix or using them to connect to Facebook that's certainly fine but this is just such a great example of the good that they can do in our community and the good that they can do for individual families helping kids get their homework done. Another kind of neat public reaction we had was we had someone write us a letter and donate their wifi hotspot that they had personally purchased a few years ago. They hadn't had service on it in a while and so they wanted to donate it to us so that we could use it in our program and help get the internet out to other families and I just thought that was a really touching example of how the community was embracing it. And as Mike mentioned, there are lots of holds. This is a screenshot from our ILS. You can see the six hotspots there. They're all checked out and then there are 27 holds on them currently. So another part of our adapting this program is that we're considering getting a few more and maybe even adding to the six that we already have. We have another question if you don't mind. This person says, could you tell us more about the partnership program with Verizon? What is it called and do you pay a monthly fee? Sure. I'll switch to this resources slide there at the bottom. You can see our contact at Verizon. We've been working with Abby Pascoe who is the government and nonprofit account manager. She is happy for you to reach out to her. She covers our territory in Nebraska. I don't know how big her region is but you certainly can get in touch with her and she can direct you to who your regional rep would be. They do provide us with a program where we receive the hotspots at no charge for the hotspot itself. And then we do pay a connection fee per device per month. So that is at a discounted rate than what you would get if you just went into a normal store and they work with us on making sure that we're not paying tax. And as Mike mentioned, if a patron loses a hotspot or it gets lost or broken, that we don't get charged for that. We can cancel that line of service with no early termination fee and start a new line on a new hotspot. So it's definitely not a free program but it's one that's at a much lower cost than what we would be able to do without this kind of partnership. The resources that I listed there are just some other libraries. Obviously we are not the only people doing this. There are lots of other libraries across the country who are starting programs like this. And I just put some links on there. These are libraries that had some interesting information on their websites. They had their policy and circulation rules kind of all out there on their website. And that might be interesting for people who are considering doing this to take a look at what some other places are doing. You know, our current checkout time is three weeks but that checkout time varies in these libraries anywhere from seven days up to six months. So there's a huge range of options when you consider how you might wanna make this work for your particular community and what you think will work for you. We have a couple of follow up questions to the last one. One is, so you're saying there is no monthly data fee, just a connection fee. So it's a monthly data fee. A monthly data fee, okay. Right, it's just like, I mean, connection fee or data fee, however you say. You say a monthly fee per device. Right, and another person asks, does cell service have to be available for the hotspot to be used? I would say yes. And Verizon does have really good coverage in Nebraska, but there is obviously low pockets of the state that may not have cell service. So yeah, it will work anywhere that you can get a cell signal on your phone, but if you can't get a cell signal there, the hotspot won't work. And one more question. Could you tell us generally how expensive this is? I understand it might not be the same in my own area, but what fee is it that you need to pay? The fee that we pay is $40 per device per month. But like you said, I don't know if that is different based on population served or different kinds of agreements that Verizon would have with different communities. That's what we are paying right now. Thank you. And there might be other, in some places I know there are some smaller towns that Verizon does not have to pay. I can't quite hear you, is that Mike? Yes, and there are other places probably you can go through than Verizon. I know there are some small towns around that do not have Verizon, doesn't have a tower next to them, so they don't have very good service there. There are some in Northeast Nebraska that as Verizon works, my cell phone's dead, but they have like Vero or US Deli or so, and they all have hotspots, probably just a different program than what Verizon has, but that's something to take into effect if you are doing this in a small town and most people in there don't have Verizon as your phone provider, you're probably not going to get the best service, you might want to look at some places, other different carriers. Thank you. We have a request that you go back to the resources page for a minute. I think they were jotting something down. Thank you. Sure, and we'll send Krista all these links and also we'll send our checkout packet. We have a packet that we gave to our staff when we were first all trying to learn about how this was going to work for us, so we have an information packet for staff and then we also have a packet of information that we hand out to everyone when they check out. That includes that checkout agreement that they just signed which basically just states the policies and the due dates and the late fees and things like that, but then we also give them a list of commonly done things on the internet and how much data that uses. They're aware of how fast they can go through that data. And then the last page is kind of an info sheet on how the hotspot works and it just kind of is directions on how to turn it on, where you find the password, things like that and we will share all of that as well for anyone that would like it. Thank you and I would like to remind people that all of this presentation will be online and the resources that you have listed here, that the URLs will be included so that you can access this after the program. It'll be a little while, because Chris is not here right now. I forgot to tell you that I'm Sally Snyder. Maybe you know that, but I doubt it. Anyway, I was so excited, we were having a little trouble. Sorry, I didn't mean to interrupt your presentation. Go on. No, I think that's it. Are there other questions out there that folks would like to ask? Well, I'm looking at our question page right now and I'll give them a minute to type something in. In the meantime, I'd like to say thank you very much, Jessica and Judy and Mike for giving this presentation. It's really fascinating and I just think it's a tremendous service to your community and I really want to buy you some more of those things but I don't have the funding right now. Well, thank you for that. We do accept donations every time. Another person says, we have just started doing this. This was an excellent presentation. Thanks so much for all the information. I look forward to the recorded session because they got called away and another person asks, does this program fall under e-rate reimbursement? That's a good question and Chris is not here today. Yeah, that would be a great question. Internet access is certainly covered. I would definitely pose that question to Christa if it's a good idea. Well, thank you again for presenting this to the people in Nebraska and other parts of the country. We really appreciate you sharing your experience so far and for just two months and 27 holds. Wow, that's tremendous. Well, thank you very much. We appreciate you letting us share this and our contact information is there if anybody wants to follow up with us personally. Certainly would be happy to help anyone get started or answer questions that we could. So, thank you very much. Thank you and I'd like to encourage people to tune in next week for Encompass Live. I wasn't forward thinking enough to find out what the topic is next week, but all you have to do is go to our webpage and look it up and you can find that out. Oh, Allison's gonna look it up for me right away. We really appreciate people tuning in. You are, we're every Wednesday from 10 o'clock till 11 or so depending on how long the presentation is and there's only a couple of days a year we don't broadcast that's during conference which is next week, right? It's next week so this is Allison. So next week there won't be an Encompass Live because a lot of us will be going to the yearly conference in Omaha and doing the pre-conference activities. So we'll see you guys all on October 26th. For Comic Con. Yeah. Oh, that sounds interesting. Organizing a successful comic slash maker con at your library. So that will be in two weeks from the day next week we won't be here and we really appreciate those who tuned in and remember that this will be archived onto your webpage so you can access it whenever you need to. If you just wanna look back at something or if you wanna grab one of the URLs you can find it on our webpage and we appreciate it. So thank you again, Jessica, Judy and Mike and thank you all for tuning in.