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Published on Nov 3, 2010
In order to create an environment where patients feel more at ease and more comfortable, Nemours has partnered with Royal Philips Electronics (NYSE: PHG, AEX: PHI) for the first installation of their Ambient Experience in an X-ray setting at Nemours Children's Clinic in Jacksonville, Florida. The Philips Ambient Experience team worked closely with Nemours staff on the overall floor plan of the Medical Imaging department, as well as the design of two digital radiography rooms.
Ambient Experience integrates architecture, design and enabling technology (e.g. lighting, sound, projection) to create an engaging environment that is more efficient for caregivers in addition to being less stressful to patients. Using a touchscreen tablet to set the room theme, soothing lights, visuals and sound immediately fill the atmosphere.
Clinicians at Nemours find offering a calming experience to patients helps exams go more smoothly. "There's a sense of curiosity and interest in the room itself that helps keep patients' minds off of the actual exams. They feel a sense of empowerment when given the chance to choose their own environment," said Debbie Merinbaum, M.D., chairperson, division of pediatric radiology, department of medical imaging, Nemours Children's Clinic. "We've also found Ambient Experience helps reduce patient movement, which can contribute to shorter exam times and increase throughput. The entire solution helps improve clinical workflow."
"Ambient Experience goes beyond lights and sounds. It's an overall patient-focused design strategy," said Thomas van Elzakker, general manager, Ambient Experience, Philips Healthcare. "Even the location of dressing rooms is key. At Nemours, they are situated to allow patients to move directly from the public area into the imaging room to enhance privacy. We also pay special attention to the overall floor plan in order to separate clinical staff work areas from patient and family traffic, improving productivity and helping to make families feel more at ease."