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Published on Nov 9, 2017
The inundation of alerts and false positives at Baroan Technologies had reached a critical maximum. Recognizing the need for change, the MSP leveraged VSA’s powerful automation scripting to help alleviate some of this burden by, for example, suppressing certain alerts. The result of these changes were phenomenal with a reduction in alerts by 62%, and reduction of time spent on tickets by over 50%. Rather than keep this invaluable knowledge to themselves, Baroan chose to help the greater MSP community by offering their bundled scripts on Kaseya’s Automation Exchange.