 Welcome! Let's explore troubleshooting sync errors between CSAW and Clever or Class Link. After you run your first full sync between Clever or Class Link and CSAW, you may find some errors on your RosterSync dashboard. Errors can block data from fully syncing over and impact students and teachers' ability to fully use CSAW. You will want to resolve any errors on your RosterSync dashboard. Before we get started, make sure you're signed in to your CSAW for Schools district admin account. In order to access your RosterSync dashboard and review any sync errors, you must be a CSAW district admin. In order to review errors, first you'll want to check your RosterSync dashboard. Navigate to your CSAW district dashboard and tap Manage RosterSync. In your RosterSync dashboard, errors are broken down school by school. To view errors affecting a school in CSAW, tap the View Errors button that appears next to the school. On the Errors page, you will see the errors that occurred and next steps to take to resolve each error. If you have any questions about how to resolve an error, please reach out to CSAW Support. You can also tap the blue download arrow on the right side of each error to download a detailed CSV of which accounts are affected by the error listed. To fix errors, follow the steps in the Resolution column. Let's solve a common error together. This school has the following error. Multiple CSAW accounts match student data from the synced rosters, but the names don't match. This means that CSAW has found an account with an email or student ID that matches a student's information in your Clever or Class Link data. However, the name in CSAW does not exactly match the name in Clever or Class Link. CSAW will not merge the Clever or Class Link data with accounts whose names do not exactly match in order to avoid accidentally merging different students. To clear this error, we downloaded the CSV to find the affected student accounts in CSAW. In this CSV, we can see the affected student accounts and their information. To fix this error, we need to edit student information in the affected school. Go back to your district dashboard and tap on the school where the error occurs. From the School Admin dashboard, we will tap the Students tab to see a list of students. Then, we can search for the existing student account from the Errors CSV and tap the Edit Student button that appears when we hover over the student's name. From here, we can edit the name to match what is being shared from Clever or Class Link. Once we've updated all of the names on accounts that are listed in the Errors CSV to match the information from Clever or Class Link, we can head back to the roster sync dashboard, tap the three dots across from the school name, and tap Run Manual Sync to clear the errors. You can also tap View Errors, then tap the Rerun Sync button at the bottom of the page to clear errors. The errors you fix should clear after you run a sync. Repeat these steps until all errors are cleared. That's it! You've resolved your sync errors. The Manage Roster Sync dashboard will update every night during the nightly sync between Clever or Class Link and CSAW. We highly recommend checking it on a regular basis throughout the year in order to keep an eye on how your data is flowing into CSAW and to quickly troubleshoot and resolve any errors that may arise. If you have any questions about how to resolve an error, you can reach out to the CSAW Support Team for assistance. Find more setup steps and resources here. We recommend bookmarking this page for quick access. Thanks for joining us today. See you again soon!