Rating is available when the video has been rented.
This feature is not available right now. Please try again later.
Uploaded on Apr 26, 2011
The Yale School of Management Center for Customer Insights and IBM are collaborating on an academic initiative that will provide analytics and training resources to MBA students. To learn more about how everyone, not just students, can use customer analytics, read a white paper at: http://bit.ly/1pHmdhL