 Hi, I'm Officer Kevin Doherty with the California Highway Patrol. The brief video that you are about to see will provide you with some very important information that may help you as you drive along Sacramento area's freeway system. The video is about motorist aid roadside call boxes, those bright yellow boxes that you see every mile or so along the region's highways. This video will help explain what they are, where they are, and how to use them. Our hope is that you will never have to use a call box. Call trouble on the side of the road is no fun. In fact, it can be very dangerous. To avoid problems on the road, keep your car in good running condition and with a sufficient amount of fuel in the tank. If however you do have car trouble on the highway, the call boxes are there for you. The call box will connect you to the California Highway Patrol dispatcher, who is trained to get you the assistance you need. California Highway Patrol fully supports the call box program. While our officers can't be everywhere at once, the call box provides a link between Strand and motorists and the California Highway Patrol. Please pay attention to the information provided in this video and be safe on our highways. This call box informational video is brought to you by the Capitol Valley Regional Safe, who wants you to be safe on the highway. One minute you are cruising along the freeway, your hands on the wheel and your mind on your destination. And suddenly you find yourself on the highway shoulder, staring at a flat tire, a smoking engine or a gasoline gauge reading empty. Maybe you're alone, maybe it's dark or cold or raining. Maybe hundreds of cars are whizzing by or maybe there's not a soul in sight. You need help, but how are you going to get it? The call box program is a motorist aid system of phones found about one mile apart along the right shoulder of highways throughout the Sacramento area. Call boxes provide a way for stranded motorists to get help if they have car trouble or need to report an accident or other road problem. Use a call box to report a flat tire, an empty gas tank, mechanical problems with your car, a road hazard, an accident. Using the call box is easy, there are no numbers to dial. Just pick up the handset and your call will be connected. And best of all, the call is free. Your call will be connected to a California Highway Patrol dispatcher. Please stay on the line until your call is answered. Delays of several minutes can occur during peak or heavy use periods. The dispatcher is trained to handle all freeway situations. The location of the call box you are using is automatically signaled to the dispatcher. The dispatcher will send help for you, including an auto club, other towing service, a family member or friend, or emergency service if you need it. While the call is free, motorists are responsible for the cost of most roadside assistance. During peak commute periods, the Freeway Service Patrol or FSP is in operation on major freeways in our area. The FSP is a team of roving tow trucks that will help get you on your way if you have trouble on the highway. They'll change a flat tire, give you a gallon of gas, or tow you to a CHP designated drop site. Call box calls are often referred to the FSP. The FSP service is free of charge. How to use a call box? Pick up the phone. Listen for ringing. If you don't hear it, hang up and try again. Wait until the operator answers. Then speak clearly. Hang up the phone when you're finished. Deaf, hard of hearing, or non-speaking users, if you have a portable T.D.V., connect the call box handset to the T.D.V. Wait for the red call connected light to come on, type a message, and wait for a reply. If you do not have a T.D.D., lift the handset, wait for the red call connected light to come on. Tap on the phone until the light flashes. Hang up and wait for a law enforcement officer to arrive. Call box do's. Do use a call box to report an accident or vehicle trouble. Do face the oncoming traffic at all times. Do stay on the line, even if your call is not answered immediately. Do speak in your clearest voice. Call box don'ts. Don't cross a divided highway to reach a call box. Don't use call boxes for personal calls. Call boxes can be found along all highways in Sacramento, San Joaquin, Yolo, Yuba and Sutter counties. Remember, call boxes are there for you when you need help on the highway.