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Published on Jan 11, 2014
Janelle has worked for almost 30 years with organizations helping them design service strategies. She is the co-author of several best-selling business books including: A Complaint Is a Gift, Branded Customer Service, Smart Videoconferencing, and Emotional Value. Her passion for service began when she realized that simply delivering excellent service did little to impact customer loyalty. She came to understand that the critical link for building customer loyalty is created when a strong brand position is actually delivered by staff, especially when customers have complaints. Janelle's global focus means that she has worked extensively with a wide array of leading brands encompassing the financial services, casinos, airlines, hotels, business services, healthcare and telecommunications industries. A prolific author and public speaker, Janelle is an excellent choice if your business wants to improve the customer service offering. Book Janelle Barlow at Speakers.com. http://www.speakers.com/Janelle-Barlo...