 Bets is looking for some help. I have two teams accounts, one for business, one personal. I want to close the personal account, but lost my password. In order to close the account, I need to restore the account first, but Microsoft says they need to verify my identity first. I tried to follow the steps as good as possible, but they keep saying they need more info to identify me. No matter what I try, I cannot get rid of this account and Microsoft cannot be reached, not by phone, not by email. What can I do now? I feel caged. This is absurd. I mean, my first question is, do you know that you are you? Is that for sure? You're confident. Your pigment of your imagination. I've been caught in that loop, you know? Actually, not so much me, but I've had family members caught in that loop. Many of them, unfortunately, not all in the young space, of course. It's the older and half the time it's because they've changed their email address. They've kind of shopped and they're moving around and then they're they're kind of done. So they caught in a loop. It's like too bad. So sad. I'm sorry, but you can't do anything about that when you caught in that loop. You know, unfortunately, unfortunately, there's a lot of little gotchas in there. You could have an email account that you no longer use. You can have a phone that was set up that you no longer use or have. You could have set it up by a phone number that you still have, but you originally set it up as because originally, Microsoft would allow you to have a voice call where a nice little recorded thing would call you and say, hi, this is Microsoft. I remember that account security. If you're trying to log into something, press the following key and you'd press the following key and off you'd go and everything would happen. I had one of those and it was just by luck that I happened to catch the fact that they had changed on my account page. They say we're not saying we're going to send a text to that phone number. It's like, no, you're not. You can't do that because that phone won't work with a text. So you have to change that. So they were, oh, and the big thing with people, they got to go back in and remember to look at these factors that just happens all the time. And unfortunately, there is no living human at Microsoft to talk to. If you can't go through the account recovery, then you're lost because there isn't a human. They can't get in and do anything. Specifically, we're talking here about an Outlook.com account or the like. They can't do anything. That scares me to death. Yeah, so something that I have done. So one, you should always make sure you're filling in all the potential options for backup recovery. That's indication as well. Most people just do one and say they're covered. I tell them to do them all you never know, right? Two, because he has a business account, if he's an admin and has the ability, I have had a user submit through their business account. So the support ticket through Microsoft, because it's another piece of identity that they could tie them to. And they looked up his personal account and got it fixed for him. That's good to know. I like that one, yeah. So he was able to get his issue resolved that way, but it's because he had the business account side of it, right, and they were able to tie it to it and get it fixed. But if you're not an admin and have access to that, you'd have to see if your company would help you out. That's, you know. So in this scenario, say that he doesn't have that issue or that opportunity. I mean, what can you do? I mean, stop payment on that card basically to get it. So Microsoft then has to shut it down. That's hard to do too. I found out looking at around it when I was examining this problem. The credit card companies are highly reticent to just go shutting down from there. And they, their thing is, no, you need to go tell Microsoft to stop sending us bills. Then we'll take your credit card off automatic. And you can be an under-vicious circle that way. Yeah, you can do a stop payment. Sometimes there's a fee to do that, but you can do that. You can also go in to your Microsoft account and remove your payment. But if you can't get into the account. Oh no, you can't get into the email is different to the account, of course, yeah, yeah. Yeah, you have that ability because I had one expire and I never thought about it. So I went to go use it, right? And they're like, oh heck, this is expired. It'd been that way forever. Couldn't tell you last time I had actually been in there. So that, I mean, it depends on the account because if it's all tied in and the authentication and they can't get in, then it'll be the same for both. Sometimes you can have an account where you've got multiple emails that you've got created and tied to it. Then you'd be able to, but if you don't, you still can't get in to remove. That's what I've found with the family members and more than family members, some friends members too, that sort of go, I can't do it. And then they've ended up with a ton of different emails. And my father is notorious for it because he can never remember his emails. He can never remember his passwords. And he's got like seven Facebook accounts. And so it just goes on and on. And I've tried, I've gone in, I've managed to remove four of the seven, but there are three that because I can't even get into the email because he's created, oh look, yes. I think I've now totally banned him from all things social. And I know that I have now. He's at a home, but look, it is a real problem. Without a doubt, it is a problem because there's no way, ultimately, if you call it back, you just have to walk away unless it's removing payment. And then you have to find other ways, but yeah. Yeah, so if any of those help, yeah, but they may not, just depends. Yeah. Well, I mean, and that suggestion too, I mean, look, that is the final answer. It's probably not the best, but to go and stop the payment on that that'll stop it. That'll get somebody at Microsoft when payments cease to reach out. So, but I mean, it's your money, so you ultimately do have control over that, but you will likely have to pay a fee.