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Uploaded on Aug 2, 2011
"The sum of all interactions, shaped by an organization's culture, that influences patient perspectives across the continuum of care."
Featuring: Gaye Smith (Vanderbilt Universtiy Medical Center), Jay Wolz (SoutheastHEALTH), Christy Patton (The Ohio State University Medical Center), Karin Fitzpatrick (Borgess Health), Anne Freeman (St. Joseph Hospital), Ken Buser (Wheaton Franciscan Healthcare), Heather Sanchez (USMD Hospital at Arlington), Gerard van Grinsven (Henry Ford West Bloomfield Hospital), Paul Clark (NCH Healthcare System), Anne Hooper (Inova Health System), Richard Corder (Massachusetts General Hospital), Tony Padilla (UCLA Health System), and Juan Luna (Medical Center of Arlington)
Filmed at The Beryl Institute 2011 Patient Experience Conference in Southlake, Texas.