 Hey everyone, it's Ryan Patterson with Peerless Network. Thanks for your time and thanks for joining us today for SIP Trunking Made Easy via the Peerless Portal. We over the next 30 minutes, we've got a lot of great information to share with you and you know, I'm gonna start by going through the agenda here on the next slide and we'll do some introductions. First I want to introduce you to Dionne, first myself, I should say, Ryan Patterson and the VP of the channel. Next we have Dionne Johnson on. He's one of our top sales engineers with Peerless Network. Rick Knight is also joining us. He's the executive vice president of sales and marketing. We also have Jamie Arco, who is the director of channel sales for the East and we have Gloria Wong, who's the director of our channel sales for the West as well. So we're excited to have them on but also very excited to have you join us for the next 30 minutes. I've got a lot of information to share with you today. I see some new names, so I'm going to spend a few minutes going through the Peerless overview. It's a little bit about Peerless. Next we're going to get right into SIP Trunking. It's going to be all about the Peerless SIP Trunking product today. Our features, some exciting new features that we're launching today as well as some pricing. I'm then going to hand it over to Dionne and he's going to take from a quote all the way through the activation of a SIP Trunking order. Show you how simple and easy it is to do with Peerless. Next we're going to go through, just spend a few minutes on installation and turn up. We've got some great promotions going on. Q&A, if we have some time at the end, love to do some question and answers. Please just submit them through the chat and we'll try to get to as many as possible. We also, as you saw from the invitation, for those of you that attend through the 30 minutes here, we have some gift cards for the first 50 folks that registered for our webinar. We've got some great either, I believe it's DoorDash and or UberEats gift cards for you guys. So just want to get into a little bit about Peerless Network. As you may or may not have heard of Peerless, what I like to say is you may not have heard of Peerless, but more than likely you use the Peerless Network on a daily basis. We are a nationwide voice services provider. We started as a wholesale provider for a lot of the UCAS companies, a lot of the CLEC, conferencing companies, video and audio. Today we're doing about 10 billion minutes a month in voice services. About four or five years ago, we decided to launch our enterprise channel and we do that 100% through the agent programs. We're very excited about that. It's definitely one of our fastest growing segments as well. We are based in Chicago, about 150 million dollar company, not too big, not too small, just right, just the perfect size to be able to deliver great services to our customers and our agents. We're really known for our white glove approach, just as a nice differentiator as well as our network reliability and being not a huge company we also can be very innovative and move and change with the industry. The Peerless Network, this is a network map of all of our network, 100% owned and operated by Peerless. We're in over 200 ladders. We can service over 93% of the US population. Honestly, what all these numbers mean? There's hundreds of providers you could choose for your voice services, for your SIP, your UCAS services. You look at all of them and very few of them have a network. What we can say and what a big differentiator that Peerless has is we operate our voice services over our own voice network, so the buck stops with us. So if you have a problem in an issue, we're not calling 50 underlying providers to figure out where it is, the buck stops with us. And that's a big differentiator when you're talking about quality and reliability, which is what people need in this day and age. So that's a little bit about the Peerless Network. I'm going to be throwing a lot of information at you today. Certainly, we're going to have time for a few minutes for Q&A, but your channel managers and directors are going to be here to help follow up after this. As far as our product and services, I said we're very voice focused. We're not trying to be everything to everyone. We're focused on being the number one voice provider in the industry. So in UCAS services, SIP trunking services, inbound and outbound toll-free services, everything is over at the Peerless Portal, and Dion will show you some of the benefits of the Peerless Portal. But today, we're going to really focus on our SIP trunking offering. Let's talk a little bit about SIP. You all know that it's a fantastic industry, and it's very rapidly growing. Right now, it's about a $7.5 billion industry, and the market research says that the industry is going to be over $15 billion by 2025. So why are customers choosing SIP over the other services? Flexibility. Certainly, what we're going to be talking about today. Easier to manage, improve reliability, and one big thing that circled and highlighted is speed of deployment, and that's a big thing that we're going to be talking about today with, and a nice differentiator that we offer with the Peerless Portal. Let's talk about the SIP trunking product that we bring to the market. We'll start with the pricing. We have a few different flavors here. A per SIP trunk, we're at $4.99, our standard three-year pricing. An unlimited SIP trunk is $18. One thing that's very popular, and it's been very popular, is a lot of the carriers are getting rid of their older TDM services is our PRI trunk. That comes with the edge mark device, and that's just under $115 a month on a three-year term. We are also getting a lot of requests for analog lines or IP analog. We sell them at just over $12 a month. You can see our meter grade, that's just our standard rate, it's just under a penny a minute. Very competitive, and certainly for larger LD deals, you can get much more competitive than that. The other thing that comes up a lot with the older technology is remote call forwarding, outer rate center DIDs, things like that. That is not a problem with the peerless product and with SIP trunking, and certainly we'll be happy to put together some quotes for you. Very feature-rich offering, certainly static and registered IP or SIP trunks. We can do PRI and analog delivery, like I said. Failsafe routing, which I'll tell you a little bit more about that in a minute. Load balancing, geo-redundant trunking, all of these things are coming with our trunks. It's a very feature-rich, very redundant product that we put together. Tell you a little bit about the load balancing product by talking about a scenario here. If it's a customer that has multiple PBXs and they want to balance the traffic between the two, you can set weight and priority between the two PBXs and balance the traffic between the services. Great redundancy product and something we're doing a lot with our partners, and we're putting together a perfect solution for our customers that are looking for a nice, redundant quality product. As far as geo-redundancy, this is a new product to the peerless portal that we're going to be offering. We're very excited about our geo-redundancy product. As I mentioned before, we have hundreds of SBCs throughout the country. Somebody that's more of a mission-critical application looks at something like geo-redundancy. If we have a primary path that they're one PBX and then a secondary, we certainly can put together a very redundant solution by provisioning one path out of one of the peerless SBCs and a second path out of a completely other SBC located somewhere else in the country. What we can do is we can establish route labels so that if a customer wants to set up a primary path and if that path fails or if that circuit fails or whatever that's coming in on over, they can have a secondary route that immediately fails over to ensure the customer is never going to experience downtime. We're very excited to launch that product or that feature to you guys today. The next slide, we're going to talk about fail-safe routing. Some of you may have heard of this product, but essentially it's for if a customer wants to establish a backup path for their DIDs, we're essentially constantly monitoring that primary path that those DIDs are routing on, and they predetermine a destination. So if those DIDs were to go down for a down PBX, power failure, anything that happens to that particular location that can be immediately rerouted over to that predetermined destination. So we're very excited about adding that to the peerless portal as well. So that's kind of the overall the features and the offering that we have for the for the SIP Trunking with a lot of disaster recovery tools and are able to literally any SIP Trunking opportunity that we come across, we've got a great solution for. So we're very excited about that. I'll talk a little bit about the enterprise session border controllers as well for even small opportunities all the way up to very large enterprise opportunities. Cisco Spa is really for an analog device that can deliver a couple analog lines if a customer wants facts or alarms or or credit card machines, anything like that. Then we have the ribbon series of edge mark devices for 4806 handles PRI as well as a handful of analog lines in the 4808 handles mostly analog lines and we can go up and continue to grow from there. So we've got a full series of equipment that we can bring to the table as well for your customers and we can either lease those products and services or we can we can sell them to you or your customer. I'll walk through our proposal generator which will help put together a quote for customers for you guys. I've just logged into the portal and I've put on proposal and we'll step through putting together a quote for a potential customer. The first thing you'll want to do is give it a name. After that we have a default greeting message here that you can customize and change to your likeness. Your contact information will go in this section here and then we will select the service terms that we want to propose to the customer. For this I'll go with our 36 months. Then we'll come down to trunking and DID. I'll add a sit trunk here. We'll give it a name again. We'll select how many channels we want to include within the sit trunk. For this demo I will also add a PRI trunk and you'll notice on the right hand side of the screen here as I'm entering data it's automatically calculating the proposal for me. We'll come down and continue and we'll add 40 DIDs with C911 and CNAM delivery. Then we'll include a thousand domestic outbound minutes. After we've entered all the data we want we will get the generate proposal and what it will do is put this in a nice PDF file that can be saved off your computer and emailed out to the customer that you're sending those proposals to. It comes up with the date and the name of the customer. Your contact information was shown here and here's the default message that again you can change and customize to your liking. Then it gives a little more information about the pairless network and who we are, the products and solutions that are offered through the pairless portal, and a little more background and information on the pairless portal itself. Now we get into the actual proposal that we're sending out to the customer. Here's the trunk that we created on the proposal, the number of channels, the PRI trunk with the pricing there, the 40 DIDs, and the thousand domestic outbound minutes. And down here it gives the total monthly cost for the customer, tells them the service term is 36 months, and then the proposal also includes a pricing schedule. This is for a future customer wanted to add additional services, the pricing schedule is included. And then we get to the pairless network support which explains to a customer how to enter and open a ticket with pairless. And also included within the proposal generator is a escalation list with pairless that goes all the way up to our president CEO of the company. So all of that information is put in a nice PDF file that you can save off to your computer and email out to the customer that you're proposing the offer to. Next I will show you how to use our portal to build out SIP Trunks. So from the portal I've clicked on SIP Trunks here and it brings up our wizard to step through building out a SIP Trunks. The first thing to do here again is to give the trunk a name, select the trunk type, go with the static IT trunk. The next would be the PBX type. There's a list of PBXs to select from. For this one I will go with the asterisk PBX. You have your DPMF options in-band or out-of-band ROC 2833. Three different types of number formatting to select from. I'll go with the E164. TLS SRTP encryption is an option for the SIP Trunks. It's simply done by a toggle switch if you want to enable or disable. Next is the PBX location. I will go with Arizona here. Then fact treatment, none, or we have the option of T38 with fallback to G711. After the config is done, the next step is to add how many channels you want on the SIP Trunks. I'll add 35 channels for this. Next is our DID routing tab. This is where the customer wants to receive their traffic from Caroline. So the IPs for the customer where they want inbound traffic to come. You can have multiple IPs here before the UDP signalling port. Priority, add route, and I will just show that we can add more than one IP here. All right, after you include the IPs where you want to receive traffic, hit next and it brings us to the source tab, which is where the customer would send traffic from their network back to Pyralis. And multiple IPs can be added here as well too. After we've selected the IP information, next is the codec option where we offer PCMU G711U, G711A, G729 and G729AD. You can have multiple codec. So for here, I will add G711 and G729. These can be reordered by simply dragging and dropping to put them in the order that you like. And after we select our codec, we get to the checkout page and it gives a description of the SIP Trunks and channels that we've included on the trunk. And once we hit the add trunk button, the trunk is built live real time. The portal actually goes out and communicates with our border controllers and a live SIP trunk is ready for use within a matter of minutes. And that concludes building out a SIP trunk and within the Pyralis portal. Ryan, I will turn it back over to you to conclude. Thank you very much, Dion. That was great. I want to highlight a few things. Yeah, I want to highlight a few things there. Number one, that took a total of five minutes to do an entire quote all the way from the very beginning of the process to place an order and now those 35 SIP Trunks are active with the imaginary customer that Dion just created. So obviously simple, easy, very intuitive and a tool that we're getting a ton of great feedback from agents out there how quickly and easily you can not only add customers, but I would say the number one thing that we're getting feedback on is moves as it changes. So once you've established the customer in here, you can literally add one to thousands of SIP Trunks in a minute for your customers. And the same goes with our cloud. We're not talking about cloud PBX today, but the same thing goes with cloud PBX with an analog line, PRIs, the same process with that Dion could have gone through would take one or two minutes to add a PRI, which would be live and active instantly. But as you all know, it needs a piece of equipment, which is automatically provisioned and shipped out that same day. So we can turn a PRI up as quickly as three to five days. The porting, there is porting that's involved and our project management and I'll get into the installation of these services here in a minute. So as far as SIP Trunking installation, you saw most of it right there was certainly self install. We're not going to charge you anything to use the portal and install SIP Trunks for your account. All you got to do is load an IP address. There's really no onsite deployments or anything for the majority of our SIP Trunking opportunities. Unless there's an SBC, a PRI, an ATA, something like that that needs to be deployed and a peerless technician will be dispatched. Install that onsite for your customer with a PRI that $115 not only includes the PRI, 23 channel SIP Trunk PRI, the edge mark device, but it also includes installation. So there's no charge on a three year other than that $115 for other deployments for a customer wanting SBC for their SIP Trunk service. We would quote that based on size and location. We've done the deployment of quite a few analog devices as well analog lines nationwide. We would do that quote on a per account size, location basis, but it would be very competitive. A project manager is assigned to every account and will oversee the deployment of the services, oversee the installation of any equipment that's necessary, and most importantly communicate with the customer and the agent as to when the ports are due, when they're scheduled, and get that all scheduled and activated for the customer. And finally, they'll hand it off to the account manager who will be responsible for training the customer and or the agent on the portal and introduce the customer and the agent to the account manager as well. That will be assigned to the account. So that's a little bit about the SIP Trunking product. We kind of summarize a little bit about why why peerless. Number one, our portal is a major differentiator that we have in place. Makes it very easy to do business with peerless, to be able to activate services, puts the control in your hands or your customer's hands to be able to do moves as in changes. We're very experienced. From day one, we've been offering SIP Trunking voice services, and we're very, very good at it. You know, having millions and thousands of SIP Trunks as well as billions of minutes on our network. We're not too big, not too small. We're a perfect size to be able to be flexible, customize solutions for you and your customers as well as we have got an outstanding network, very reliable, very redundant and some outstanding products we've gotten placed for you as well on the SIP site. The last slide before we go and I see we have a few questions on the in the chat. Last slide I want to go through is our Q2 promo slide that right now we're paying five times in the form of a gift card for SIP MRCs. Or if you use the portal to place your order, SIP order will pay you an extra one-time MRC on a three-year term. This promo expires at the end of the month, end of June and which is the end of the quarter. So if you have any questions contact your channel manager or you can send it to the entire team at channel at peerless network.com for any more information about the product. So we've got about five minutes. We've got a few questions that we want to go through. If you have any further questions and if you want to submit them through the chat, please do so or follow up with your channel director and be happy to answer those questions that way. So peerless, what is your, here let me see, what is your sweet spot for SIP trunking? So I would say for SIP trunking for the majority of the services or SIP trunking it's really from a very small account all the way up to enterprise, very large enterprise opportunities with big LD minute services. So with the portal certainly our sweet spot is a large range but specifically somebody with a 3CX system, Avaya, Microsoft, these are all systems that we are compatible with and many, many more systems. You saw the list as Deion was going through. So we've got certainly a lot of other systems and equipment that we can be compatible with but as far as the sweet spot, definitely really with SIP trunking, any size customer, somebody that wants services immediately, somebody that has any of the many systems that we are compatible with are all great fits for us. So really anything SIP trunking. I would, what's the, as far as a future roadmap was the next question I believe, let me see, I saw something about future roadmap. Future roadmap as far as our SIP trunking product, as far as peerless in general, we continue to expand our product set with voice services, enhanced features, things like that on the SIP trunking and the UCAS side. We are expanding into Canada as well as the UK. So you'll see certainly call origination and termination in both those markets but also eventually SIP trunking in those markets as well. So that's certainly something additional that the peerless marketing team and operations is continuing to work on but right now we're continuing to focus on voice services, UCAS, SIP and expanding and growing those products and continue to be certified with a lot of other different equipment vendors out there. So that's really all we had. We ended in 26 minutes. Got it through a lot of information at you today. So if you have any further questions, like I said, please direct those to the, your channel team and we appreciate the partnership and we look forward to continue to work with all of you and have a great day. Thanks a lot. Thank you.