 Hi, this is Ella from When I Work. Today, employees are going to learn how to swap or drop shifts on a computer. Dropping a shift removes the shift from your schedule to another coworker completely, whereas swapping a shift will replace your current shift with a different one. To swap or drop a shift, click My Schedule. Then select the shift you'd like to offer for swap or drop. A pop-up containing details of the shift will appear, and you can choose to swap or drop. I want to swap my shift, so I'm going to click Swap Shift. You'll then see all the shifts that are available for swapping. Select the shifts you'd like to work, and then you can add a message if you'd like. Once you're finished, click Initiate Swap. An alert will automatically be sent to your manager, letting them know that you'd like to swap your scheduled shift. If your manager approves it, notifications will then go out to your coworkers, and the first coworker to accept will receive the shift, and you'll receive theirs. Now, in this example, let's drop a shift. You'll then see all the employees that are available to take an extra shift at that specific time. Select the employees you'd like to include. When you're finished, an alert will be sent to your manager just as if you were swapping a shift. If your manager approves it, notifications will go out to your coworkers, and again, the first to accept the shift will receive it, and then you'll no longer be scheduled at that time. Swapping or dropping shifts can be done with minimal effort from managers and gives employees the power to adjust the schedule to their liking.