 I just got an email back from better. How? Yeah, what the heck? Oh, guess what they did Guess take a guess. Take a guess What is up everybody, this is Chris from the rewired soul where we talk about the problem But focus on the solution and I'm here with my amazing mother once again. Dr. Carrie Randazzo say hi mom All right, so this is a video to kind of follow up on the better help scam Scandal my mom doesn't know much about better help, but my mom has been a professional psychologist She's been in the industry for 20 years So I wanted to take this video and talk about one Specific gripe that people have with better help and this is gonna be fun because my mom and I are gonna do a little bit Of a role play see we have an amazing relationship So I hope she doesn't get too mad or slap me in the face but I'm gonna take on the role of one of the people on the internet who is Positive that better help is just the worst thing on earth and how they deal with people They also said in the terms of service that if you're dealing with something severe not to use the service So if you are suicidal, don't use the service That's what it said. My mom has been in the industry, right? And one of the biggest gripes people have with better help is that better help turns away people who are suicidal now Real quick. I just want to make this clear This there's a serious subject My mom and I have dealt with suicide and overdose and death for many many years One way that my mom we were just talking about this outside is like there's we we bring some light-heartedness to a serious subject Right, right well because then you'd be totally depressed if you had to sit in all the stuff Yeah, yeah, so there's no disrespect, you know But anyways, I just want to talk to her about this and get her opinions on it So so mom so basically I was I was on a live stream and one of the guys he emailed better help Right and you go through an evaluation. Okay, you email this app and they link you up with a licensed therapist and Email and they do this assessment and they say that they're suicidal. Okay. Okay, they don't turn them away They give them resources, right? So in the email response that he got Okay, it gave him two different links to resources and says sorry We're unable to help you right and he replied back like oh, I'm well. I'm gonna go jump off a bridge now reply No My life there You see now this whoever wrote this It's gonna feel like oh right okay like in your experience like What what is the best thing that they can do? Okay? No, let's start here Who is who is the best person to work with somebody who is suicidal? Well licensed professionals, right, right? What do you mean? Like I think we have to go What happens when someone's suicidal in a licensed professionals office? Okay? So let's say but you came into my office suicidal. Okay, let's start there Yeah, yeah, so I don't want to get into the details of what we do professionally But we ask you if you are and then we want to know a plan now by law Yes, we have got to we do what we call a 50 150 hold but we cannot do it as licensed professionals So if you have a call the 9-1-1 so if you have a therapist office if you have a therapist you come in my office Yeah, and you say you have a plan your suicidal that is a 9-1-1 call Let's turn this into an educational thing too How how do you know as a professional? Because there are a lot of people with mental illnesses where there's attention-seeking behavior and things like that How do you tell the difference of if somebody is? Threatening or if they're like really going to do it first of all I don't want to talk about that like the specifics because that's a professional. I want to stay out of that. Okay, however If somebody said if somebody's saying they're suicidal, that's a red flag right there That's something to take serious correct But there's things we have to do so protect the client from themselves. Yes So the scope of just for transparency purposes the scope of what you work in like what what specific? populations do you work with addiction only addiction only okay, so this is this the big deal like Addicts alcoholics me somebody like me We're the type of people so like let me paint this scenario like We're the type of people where if you force me to go to sober living if you force me to go to rehab I'm gonna kill myself as a way to hold that person emotionally hostage That's kind of what I'm asking you like how do you know if that is a serious Threat like at that point. Do you call 911? I don't know so then we keep asking questions Okay, so then I'm gonna ask you more questions. We're gonna get to if this is really serious at this moment Okay, that's a professional. Gotcha. So so right now this The scenario we're painting is somebody in your office, right? Okay, so now it's 2018, right? Technology is advancing There's people like the way I think of like better help is there's people who are in rural communities There are people who don't have transportation There are people who cannot physically get to a therapist office or maybe it's too expensive, you know all these other things so in this virtual type of world Like what do you think the best thing a Company like better help could do if somebody emailed them Like that and said they were suicidal like because Like we let's like my mom and I we like to live in a world of logic, okay We like to talk logically you get a you get an email you don't know if it's a real person's name You only have so much of their personal information like what do you do? Well, you can't get them help if I don't have their address their name I can't do anything. Correct There's nobody to call because no working. I can't send the police over done an unknown name address Da-da-da, right? Right, so I don't even and then we don't even know exactly what was in that email and what they said When they gave the links, right? So let me let's take this a step further too because they probably gave them the suicide hotline I would assume and all yeah, and I'll share some of my experience with this too like What in your like in your experience? Have you ever called have you ever called the cops saying this person's suicidal twice twice? In your experience like how effective is that what do they do? Like what are the cops do when you call them? They they sit there and talk to the client and say you can't we're gonna We're gonna take you to the hospital to be evaluated because a suicide 5150 hold a physician's the only one that can keep it or take it off Yeah, so the police have to take them to a physician. Yeah, so has this happened like when you call did they take them? Okay, so something that I've experienced personally because I've worked with literally thousands of clients, right? Like I worked for a very big facility My job was keeping in touch with people and I had people call me You know after a relapse or maybe when they were drunk or high and they said they were suicidal, right? And I would I would contact Friend family member like whoever I had a release of information for I'll contact mom dad husband wife and say yo You need to do something they are talking about suicide They would call the police the police would come over the police would come over and this is this is just an issue Like I I'm here to educate you guys about the reality of the situation and why I make videos like this I've had police go over there the person says no, I'm not right. I'm not I'm not suicidal And what are the cops supposed to do nothing they can leave? Yeah, like they can't legally drag them into a psych ward and keep them on hold they could 50 150 and but then they have no There's no the client said I'm not yeah, so it's really the police Yeah, so so like what I'm trying to get out with this is like a lot of people upset about this They're thinking very black and white they're thinking that this is like this like kind of just scenario is very difficult That's why they're there are certain people. There's certain people like us who work in this field. It is hard It's difficult. It's stressful. You know what I mean So, you know better help in my opinion by sending them an email with resources at a certain point There's only so much they can do right because they didn't have address a phone number where they get a set of yeah Where are they gonna send the place to do right because a narrative that people are pushing out there is mental health Professionals should be able to like like what magic words are you gonna say I already know what you're gonna What what magic words is that therapist gonna do to make the person? You know not normally they're 51 50 to put them away in a safe place So they cannot harm themselves until they can stabilize so that's what a 51 50 hold Yeah, so like what do you what do you think that these people who are outraged about this? Expect them to do I I think the people that are outraged feel helpless Yes helpless, and they want everyone to be saved and I understand that that's scary But the bottom line is I wish we could save everybody. Yeah, how how beautiful and amazing as my mom like That's that's something that you know even when I went on this dude's live stream Andy warsky shout out like um Like I under they're coming from a good place. They're coming from a place of that scary Yeah, people are killing themselves exactly horrible, and that's why I make this channel to increase awareness Decrease the stigma, and I'm glad like no matter what happens at the end of the day I hope more people understand like this is some real stuff But I think what we can do whoever's watching your video when somebody says they're suicidal Take them serious and get them some help. Yes, I don't ignore it. Yeah, take the next step So All right, you guys and I forgot to mention this beginning, but usually I edit all my videos this one. I'm on the road so but something I want to bring up you and I were talking about borderline personality disorder and I Want to bring up a very common scenario that has happened where the person is back into a Corner so say a man and a woman are dating the woman has bought a borderline personality disorder and she says She freaks out and she says I'm going to kill myself But don't tell anybody if you tell anybody I'm gonna be furious, right? So they're they're putting them. This is something that happens. I don't know why you're looking at me like I'm crazy I'm just I'm trying to think of this they put that person in a situation where it's lose lose Right, right. By the way, these are real scenarios that happen with mental illness. So they say Don't try to help me. You're right. I'm also gonna hurt myself. Right. What do you do? What is the person doing that situation? Don't try to help me is not an option. Yeah I'm going to call somebody exactly you hate me or not whether you like me or not. Yeah, we'll take that up for another day Yeah, exactly. So if you are listening to this right for your luck, yeah Like I'm sorry like there's a lot of people who say you know people are attention-seeking and stuff like that No, that's not our call. Yes, that is not my call. That's not your call attention-seeking Haha, yeah, humble it up a little bit. You know what I mean exactly not all that the bag of chips Yeah, so I really wanted to bring my mom on here to just kind of like give you some clarity about this situation You know better help might not be the perfect company all therapists might not be the perfect therapist But when we're talking about Depression suicide these very serious subjects it is not as simple as you might think it is But I think like let's end this thing on a really positive note This is why more people need to be educated about signs of depression They need to be educated about if somebody is Suicidal and showing the signs we need to know what to look for we need to start understanding why more people are depressed Than ever before right that's what we got to start looking at you know I think there's a lot of misdirected anger a lot of misdirected Outrage and what we need to start realizing is that people need help and we need to start figuring that part out Then we need don't need to worry so much about the extreme cases of Suicide and things like that, you know, so I hope this educated you a little bit My mom and I will be down in the comments But like if you have questions about this stuff like make sure you leave it down there We will try to answer you but I do want to make some more videos because like we were saying like suicide is a very serious topic Let me ask you this mom before we finish Have you had anybody in your life not getting specifics, but numbers wise anybody in your life whether friend family clients? Suicide like how many in your experience in your life? That actually follow through yeah, and I think in business probably about 15 that I know 15 15 that were no longer being treated, but then I found out they committed suicide because of their disease, right? So 15 me may my mom's been in the business for 20 years for me I've been in the business for three years, and it's about the same, you know, so there are a lot I mean look at the famous people so I'm just saying if somebody says it take it serious Mm-hmm, and there's a suicide 800 number hotline. Yeah, so by the way number to end this video I'm gonna put resources down in the description below I'm based in the United States I'm gonna put United States numbers if any of you in the comments are from other countries and you know of other resources Put them in the comments and I'll try to update the description and everything, but anyways, that's all I got I will be keeping up and following up with The better help stuff to to hopefully educate people about mental health from the professional end of it and stuff like that Anyways, thank you again mom. This is our third video in a row that we recorded So just because of that make sure you subscribe tell my mom in the comments to do more videos with me come out to Las Vegas But yeah, if you liked this video give it a thumbs up if you're new make sure you subscribe ring the notification bell And we'll see you next time say bye mom. Bye