 Welcome to today's webinar. Today we're talking about Microsoft Donation Program, How Does It Work? My name is Cammy Griffith and I'll be facilitating this conversation today along with Meg Krellman from TechSoup. I'm a previous TechSoup employee. I am now a contractor doing some webinars for them. I'm really excited to have a chance to continue to work with TechSoup. I'd also like to thank Kyla and Brian for helping out on chat questions. If you have questions during the webinar, please submit those via the chat and I'll be sure to answer them. We'll also be answering questions at the end. So Meg, if you'd like to tell us a little bit about your work at TechSoup. Okay, I'd like to start with just making sure that everybody can hear me because I notice there's a lot of chatter in the chat room which states that people are having a hard time hearing us. So if people are still having audio problems, please let us know. In the meantime, I have been working with TechSoup since November of 2010. I work as an account management specialist helping people to get registered, get qualified, and to help them get the software that they need and follow up with the fulfillment emails as required. Previous to that, I have ISP experienced and worked with dedicated internet access groups specifying and dealing primarily with the frame relay fractional ATM lines and T1s. Great. So sorry about my audio being quiet. I don't actually do a lot of speaking on this webinar so I'll try and speak up as loud as possible when I am doing the speaking. So thanks everyone again for joining. And I'm going to move on to the agenda. So just quickly what we'll be covering in the next 55 minutes is a minute or two on who is TechSoup, most of you know us, but it's good to have a little refresher. Then Meg will be talking about the Microsoft donation program, eligibility, some of the changes that have recently happened, title groups and what they are, things to consider when placing your request for Microsoft. And then we'll talk a little bit about some of the right resources that are available through Microsoft. And lastly we'll wrap it up with about 15 minutes of Q&A at the very end. Before we get into the presentation, I'd like to do a quick little poll so it's nice for us to know who's on the line. So if you wouldn't mind taking a minute to select from this list, how often have you and your organization requested Microsoft products through TechSoup? Is it every year, every few years, or never? So if you're not sure, then I guess never would be the option or don't select one at all. So I'm going to skip to results so you guys can see in real time what folks are plugging in. And I'm going to close the poll in five, four, three, two, one. There you go. So majority folks are ordering every year. So it's great to know who we have on the line. Now there have been some recent changes to the program. So we wanted to know how familiar you are with the Microsoft donation program as it existed before July 27, just last week. So again if you could submit which is most applicable, expert, very familiar, somewhat familiar, novice, never requested Microsoft. I'm going to skip to results. You guys should be able to see this as people are plugging in their numbers. And closing the poll in five, four, three, two, one. Okay. So we've got some, most of you are somewhat familiar. Those of you, the 0.9% that are experts, raise your hand and we'll have you answer questions on the chat. Now I'm only kidding. But so it's good to know that there's some of you at a different range of knowledge about this program. So before I hand it over to Meg, quickly telling you about TechSoup, so we are a nonprofit organization. And as of June 2010 127,000 organizations received $6.3 million in technology donations or sorry, 6.3 million technology donations, so that's individual donations which saved $1.8 billion in 33 countries around the world. So the majority of what we do is take software donations from companies like Microsoft and redistribute it to nonprofits libraries. So it's a really wonderful program to help nonprofits and libraries save a lot of money. We also have community forums and a learning center with articles and free webinars like this. So we offer quite a bit with the mission to work towards a day when every nonprofit, library, and social benefit organization on the planet has the technology knowledge, the technology knowledge, and resources they need to operate at their full potential. So that's a little bit about TechSoup. And if you want more information about our program, you can always visit our website. It's techsoup.org. So now Meg, I'd like to turn it over to you and let's get started by giving a brief overview of the Microsoft donation program. Okay, thank you, Kami. Again, hello everyone. So we're going to get started. What is the Microsoft donation program with TechSoup? Microsoft provides software donation, training, and resources that can help change people's lives and transform communities. What in essence that means is that Microsoft has operating systems and programs that let people communicate, network, and generally make it easier for everyone to focus in a networked world, in a networked environment as computers have slowly been taking over a greater and greater aspect of running not only businesses, but also nonprofits. So what is the Microsoft donation program with TechSoup? Microsoft donation program is for U.S.-based nonprofits and public libraries. And it's one of the most popular of TechSoup's resources. And as of June 30, 2011, 103,511 organizations in the United States and United States territories had received donations with a fair market value and U.S. dollars of over $1,643 million. Now that's a lot of software that is enabling all of our nonprofits to be able to run their offices more efficiently and therefore being able to help what your focus is much more efficiently. Great, so let's talk a little bit about eligibility. Can you tell us who is eligible for Microsoft donations? Absolutely. Whoops, we skipped one. I'm still getting used to this program. Okay, so what kind of organizations are eligible for Microsoft donations? Microsoft donations are available to nonprofits with a 501c3 designation and to public libraries. 501c3 is a code within the U.S. PAC system and it specifies a particular subsection of the nonprofits. Some types of nonprofits are not eligible such as educational institutions, political organizations, and many faith-based organizations, healthcare networks, and non-public libraries. We're going to touch on faith-based organizations. If your organization is faith-based but has a primary mission or program that is non-religious, that is secular, you still might be able to register at TechSoup with an organization type that is eligible for Microsoft donations. I'm going to expand on this a little bit. Say for example, your local church ran a soup kitchen and you have St. Anthony's Church but the church runs a soup kitchen. That church could in fact register under an organization type which focuses primarily on their secular program, that is their soup kitchen. What they would do is we have more information available on our website but what they would do is they would register as such and under their secular organization type they would be eligible for Microsoft donations. All donations may only be used to support your organization's non-religious activities. That is, anything that is requested for the soup kitchen could not then turn around and be used for the day-to-day workings of the church itself. And it covers all religious organizations. It's not just any one kind. Okay, special rules for public libraries. Public libraries may request Microsoft donations through this program for public access computers only. Donated software is available only for use on public access computers or computers used directly in the management of the library's public access program. Again, this is primarily to help serve the public which is of course the library's main focus. It's not to be corraled and used only for the workings of the office. It needs to be expanded out so that it's used for public. This is also an example that touches on the educational system because it needs to be a public educational system, not a private one. Okay, now the good news is that there has been expansion in the types of organizations that are eligible for Microsoft donations. Following organization types have recently been added to the list that are eligible to request Microsoft donations such as scientific research which is specifically unto diseases, not so much of the nature of the universe, hunting or fishing clubs, swimming or tennis clubs, other sports clubs which does not actually, it does in fact cover boys clubs, little leagues, local soccer leagues, etc. Training in sports, amateur athletic association, private grant-making foundation, private independent foundation, and private operating foundation. Great, so how is the program structured and what have the changes occurred since, what changes have occurred to the program rules? We're going to talk about that next actually. Okay, Microsoft donation program changes. Microsoft has made several updates to its donation program to make it easier for organizations to access the software donations they need and when they need them. This has been one of our greatest achievements I think in this program. So we're going to start on that. It starts, Microsoft two-year donation allotment cycle. Previously, before the changeover, the two-year cycle date started. When an organization, the first request initiated the two-year cycle and the cycle ends on the same date two years later. So for example, if an organization made their first request on January 1st of 2009, that particular two-year cycle ended January 1st of 2011. And the next cycle would begin with the organization's next Microsoft donation request. So if they had not started a next cycle on January 1st of 2011, then the cycle would not have started again until they made their next request. For example, first donation cycle started January 1st of 2009, ended January 1st of 2011, but the organization did not actually try to make a request until February 1st of 2011, which meant that that was the start of their next cycle and would have previously ended February 1st of 2013. Now, the two-year cycle date will be an organization's first donation request after July 27th, 2011. This will initiate the beginning of the two-year cycle. And this first cycle then sets the organization's reoccurring cycle schedule thereafter. In other words, instead of having a moving cycle start, everyone will now get, in essence you can call it a two-year anniversary. Every two years, that cycle will be set on the same day. So now, if an organization makes their first request on August 1st of 2011, it will remain August 1st every year after. And in fact, every two years, the cycle will be set. Next slide. Here we go. Number of requests. Previously, organizations may make two donation requests within a two-year period. After a cycle begins, an organization must wait a full year before making the second request. Again, going back to the previous example, January 1st, 2009, first request. After January 1st of 2010, the second request could be made, and that would be the only two requests that could be made during the course of the two-year cycle. Now, there is no limit to the number of times an organization can make a Microsoft donation request within the two-year cycle as long as they have not used up their full donation allotment. So that means that if an organization on August 1st requests some Microsoft software for their office, and then two days later they realize that they need one more copy or six more copies of a Microsoft program, they do not need to wait a full calendar year before making their next request. They can in fact make that second request bright when they realize they need it. Servers, server licenses. Previously, organizations may only request one server license per server title. Computer access licenses otherwise known as CALS do not count a server product. Now, organizations may request up to a maximum of five server license products regardless of title group. We'll get on to title groups a little later. And CALS still do not count as a server product. So previously, if a location had two exchange servers because they had a lot of email to deal with, or two Windows servers to deal with their network, they could only request one server license for the type of server license needed. That's no longer the case. If you need two of a particular type of server license, you may request it. You can request up to five server licenses over the course of a two year period, and you may break them up per title group. And again, we'll get on to title groups a little later. Minimum quantities. Previously, if an organization wished to make a Microsoft request for software, they had to request a minimum of five licenses. They did not need to be from the same product. They did not need to request five Office products, for example, but they needed to request five Microsoft products. Now, there is no minimum number of licenses required per donation request. If an organization only needs one copy of Office, they may now request just the one copy of Office. They don't need to make up the five minimum anymore. Okay, we're going to have some changes in definition. This was a major confusion point for many of our callers. Previously, the restrictions and the requirements for requesting Microsoft included a minimum of five seats, and we had many, many callers coming in and saying, what's a seat? Well, now you don't have to worry about a confusion anymore. Seats are licenses, and they always have, in fact, been interchangeable as far as definitions go, but now the website will reflect that. Licenses refer to the code that is needed to install the software. So now you can see everything is a server license or a cow license or an Office license. No more seats. Titles are now referred to as products. Previously it was, you have the Office 2010 title, and you can request 50 seats of that title. Now it is the Office 2010 product, and you would request up to 50 licenses for that product. Title groups, I told you we're getting back to it. Our collection of related products that serve essentially the same purpose, and we are going to get more into that definition right now. Microsoft Title Groups. Title groups are collections of different products that serve essentially the same purpose. For example, Office. There are several different versions of Office available, and we'll get into more of that later, but Office 2007, Office 2010, Standard, Production Premium, Production Pro, they are all going to be within the same title group. So all versions of the same products are in the same title group, including year versions, language versions, processor versions, platform versions, and class versions, titles versus title groups. Again, we touched on this a little previously. Organizations may request up to 6 titles with up to 50 licenses per title every 2-year cycle. So Office 2010 was one title, and you could request up to 50 licenses, but that meant that one of your 6 available was used up. Now there are title groups. Organizations may request products from up to 10 of the Microsoft title groups with up to 50 licenses per title group, and this includes non-server applications, operating systems, and license-only title groups, TAOS for example. So that means that if you need Office 2007 and Office 2010, those are within the same title group, and therefore if you've only requested those two, you've only used up one of your 10 available title groups. Here are a couple of examples. I mentioned Office several times previously, and you can see it includes 2007 standard, Professional Plus 2007, Standard 2010, Professional Plus 2010, and Office for Mac 2011 standard edition. Another example would be the Windows desktop operating systems. You see it varies by not only release. There are several here that are Windows 7. There are a couple of Vista. There's XP. And you notice that there's also between 32-bit and 64-bit processor versions. Also difference between Enterprise, Professional, and Business. Okay, why title groups? Microsoft Intent for their donation program has always been to allow organizations to request up to 50 licenses of a product regardless of the version, edition, or language. Title groups are being implemented to more accurately adhere to Microsoft's program guidelines. Most organizations will not be impacted by these change. What this means is that it will allow organizations to request more variables within a particular type of software, but it will not allow organizations to overload their access to the software. So while most organizations are fairly small, most nonprofits usually only have an office about 20 systems or so, it will still not be a problem for an organization to request the office products they need, or the server licenses they need, or the CALS access they need, or the operating systems that they need. Okay, when will title groups appear? In fact, they've already appeared. They started showing up on the product details pages on July 27th, and we actually have a snapshot here. And you notice that – let me get my little handy in any marker – title groups are listed right here underneath all the product information. So you have the actual product itself, Office Professional Plus 2010, within the Office Suite title group. Okay, we talked a little bit about, or rather I talked a little bit about, the examples that have been seen previously. These examples are hopefully to clarify exactly how the new program will work in an everyday function. So Nonprofit A requests one license of Microsoft Office on August 1st of 2011. August 1st has now become the nonprofit's anniversary date, forever and ever and ever, until the next change. This means also that Nonprofit A can request up to 49 more licenses from other products within the Office Title Group, and they can choose up to 9 other title groups, and that limit will remain until August 1st of 2013. Go example 2. Nonprofit B requests 10 licenses from Office Title Group, 2 server licenses from the Exchange Server Title Group, and 10 licenses from the Exchange Server Standard CAL group on August 15th of 2011. This is taking it as their first donation request since the changeover. So this means that Nonprofit B may request up to 40 more licenses of Office of any type, up to 40 more Exchange CALs, and up to 3 more server licenses across all server title groups until August 15th of 2003. Now I should also note that if Nonprofit B decided that they wanted to get further server licenses of Exchange Server, that would not take up one of their remaining title group slots. Right now we're looking at 3 title groups. I'm going to get my little marker here. We've got the Office Title Group, that's 1, server licenses from Exchange Server Title Group, and we have the Exchange Server Standard CAL group. So if an organization wished to get one more license, one more Exchange Server License, they are requesting another server license from a previously marked group. So they have used up 3 of their existing 10, but they have not in fact exceeded that. And if they request a different server license, that will be group number 4, and they still have 6 left. Okay, so there's a lot to consider here, just in the different title groups, but there's other things to consider as well. So what are some things that could affect future donation requests? Okay, well we had a discussion, and there were a few questions that we anticipated that people would be concerned about. So, your eligibility, what am I still eligible for? All organizations are still eligible for the same items as before. In fact, your eligibility has expanded based on a new maximum allotment. Previously, organizations were limited not only by the number of times that they could make Microsoft donation requests, but also the items that were available, server licenses is a private example. Now those abilities have expanded. People are now eligible to request more software through TechSoup Microsoft donation program. What do the updates mean to my donation cycle? Your donation cycle has been reset, and your two-year cycle will begin on the date that you place your first request after July 27. When it reset, everybody's donation cycles reset. It didn't matter if your last donation request was July 28, 2010, or July 1, 2011. Everybody's cycle reset. Everyone's previous donation requests would not affect the remaining number of donations, or the remaining number of software licenses that they could request the new program. Everyone is starting with a clean slate. How does this program work? When you place your first request, your two-year cycle begins. You can make requests as often as you would like during the two years, up to your allotment of 10 tile groups, and with 50 licenses per tile group, we're applicable. Again, you're only allowed five server licenses, but those five can be spread across the server groups, of which I believe there are three. And again, cows do not fall within the same tile group as the server licenses themselves. Is my cycle based on the fiscal year? No. The cycle is based on the date you place your first request. Actually, that should say July 27th of 2006. Once you initiate the two-year cycle, your subsequent cycles will follow the same schedule. Again, your first request has now become your two-year cycle anniversary, and it will always reset on that same date. Will this affect previous donations and their software assurance? No. All previous donation requests will complete as normal, and all software assurances are still in effect. You wish to utilize your software assurance benefits on a previous request. You may do so as long as it is still within the two-year window from the original request date. So for example, if you have already requested Microsoft Office 2007, and you got several copies of it in January of this year, and now your systems are updated, and you now need to use your software assurance to update your existing copies of 2007 to 2010, that software assurance is still valid. You may still use it. Software assurance is good for two years past the original request date. So today being August 4th, any requests made after August 5th of 2009 are still valid. So let's talk about some of the other things that Microsoft offers as a resource to nonprofits. All right, we have the Guaranteed Toolkit, and this is to check out ways to recognize Microsoft's product donations, and learn how technology can increase your own organization's visibility. I recommend this primarily so that people can get a better idea of what sort of office products and servers would best serve your network so that you would be able not only to function and communicate well within the office, but also to be able to function and communicate well with the outside world. Microsoft's open license for charity resellers. So you can find more products from Microsoft at discounted prices. We don't always have everything that is available from Microsoft. And in fact, there are certain programs which we generally recommend people go and investigate for themselves because if we don't have the programs that they are looking for, or if we don't have the ability to grant them the software that they need due to eligibility status, it's always a good idea to check the charity resellers information so that other options and workarounds may be implemented. And the Microsoft Donation Program. We'll learn more about the Microsoft Donation Program with TechSoup. This is specifically our donation program. So there's a lot of information out there, and we also have forms in communities where people can go ahead and try to get a better understanding of what it is that Microsoft can do for them within the limits of the hardware that they already have, or where they might want to go in the future in order to be able to expand their reach and their ability to communicate with the world and also to help those that are the focus of their nonprofit. And thanks Meg. A very quick overview. I know it's only been 35 minutes since we started the webinar, and there's a ton of information and a ton of questions. So I wanted to let folks know that in the slide these are linked to the URLs, to these pages with more information. I will also send direct links in the follow-up message that goes out this afternoon. So if you do want to start looking at these resources you'll have those available. Everyone who registered should have gotten a copy of the PowerPoint this morning, two hours prior to the webinar. There was a reminder that went out, so if you check that email you'll get a copy. You'll see a copy of the PowerPoint there if you wanted to go ahead and get those links immediately. We have 25 minutes now for question and answers. So there's already, I can't even count how many questions have come through. So what I'm going to do is just go through some of the questions and asking these of Meg and we'll get through as many as we can. Remember that next Thursday at the same time we have another webinar just on questions because we know that there are a ton of questions and some of them are very specific but most of them are very similar. So I'm going to get started with some of the themes I've already been seeing here, which is do the changes to the Microsoft program are they only for U.S. organizations or for Canada and organizations outside the U.S. as well? The Microsoft donation program is universal. So all U.S.-based territories and it is also for the Canadian and international-based territories. Technically, I know Canada is international compared to the U.S. but it's across the board. Basically anything that the whole program has changed for all participants. Great. And many questions regarding the total number of licenses for specifically Microsoft Office so if they have 75 people is it possible to combine two? So one question that Barbara had, can I combine 2007 with 2010? And Larry had that same kind of question. So could you address if it's possible to get Microsoft Office for 75 people? Unfortunately it is no longer available to do that. I know that a lot of people would request up to 50 licenses of Office 2010 and then they would then request up to however many remaining for Office 2007. Unfortunately that does not work within the title group system. The maximum amount that you could get for Office across all varieties would be 50 licenses over the two-year period. So if everyone in the office, if you have an Office of 75 and you require 75 licenses of Office 2010, your best bet is actually to go ahead and contact the Charity Refiller resource that we had on the previous page because in that case you are a larger organization than this particular donation program we'll be able to help with. So in that case I would highly recommend that you contact Microsoft Charity Refiller directly. Great. Andrea's question about arts organizations. So I don't believe your slide covered whether or not arts organizations were included. So if you could let us know if they are eligible arts organizations. The restrictions for arts organizations have not in fact changed. It looks like primarily the expansion on eligibility has gone over to scientific research, disease research for example, and local sports clubs is designed primarily towards youth. Arts education unfortunately is in the same status as it is. I believe that some arts programs are currently eligible for Microsoft donations but it is not a universal change. So if you were eligible for Microsoft through your previous eligibility and your current organization type that would remain unchanged. But if you were ineligible previously that also has remained unchanged. And so she's not sure there's the eligibility checker on our website. Is that correct? There is the eligibility checker on the website. Also I would highly recommend going ahead and calling in to the account management specialist group, the customer service line, or you can email to customerservice at techsoup.org and just query what is our eligibility status with Microsoft? Are we eligible to make a Microsoft donation request? And if you could spend just a little bit on the eligibility checker. And if Brian if you wouldn't mind sending out a link directly to that page for folks because I think it's a really awesome resource that was recently created to help people figure out what they're eligible for. Can you tell us a little bit about that? Sure. The eligibility checker, most of the donors on the TechSoup website have a general description as to which organizations their donation program is geared towards, what they focus on. The eligibility checker has more detail and it actually allows people to specify what their type of organization is and would they be eligible for Microsoft donations as they are stated. I believe that Brian is going to go ahead and put that link up if he is able to do so. Oh okay, I'm sorry, Brian in fact was trying to catch up with the chat group so let me see if I can give him a hand. We can be sure to send that out later. Yeah, I think at this point probably if Brian is able to he will go ahead and post it in the chat room to everybody. But if nothing else we will be able to go ahead and send that link out later. But yeah, there are links on the main webpage. We will get the exact link and send it out for everybody to use. Great. And two more organizations that people have questions about. Marvin wanted you to expand on the sports training eligibility. Oh, the sports training? The sports training is primarily geared towards youth groups. But it's like the local Little League or the local small town baseball groups. It's not specifically geared towards youth groups but I think it's the general focus on the sports training also can go towards an extracurricular activity for college and high school students. So it's items that are outside the purview of private foundations. And again they can call and ask some more of those detailed questions if they are. Absolutely. Okay great, or email of course. Let's see, there's some server questions. I know I felt a little bit lost when you were talking about Cal's and the server. So one question that Jason had, so if we ordered a server license in the past, we can order more licenses and it won't count against as a new title. This is a question. Absolutely, absolutely. If you have ordered a server license in the past, as long as it was before the changeover which was July 27th of this year, you have now up to five licenses which you may request and you may request them in any combination. Somebody I know in the chat room asked what were the three server groups? They are exchange, Windows server, and SharePoint. So for example, if you really wanted five exchange server licenses, you may request them. And you may request them all at once. If you have any combination of the three for example if you need two exchange, two Windows server, and one SharePoint, again you may request all three. Any previous requests for server licenses are not going to affect the new program. Another server title question from SC, if I purchase 10 terminal server Cal's and 10 exchange Cal's, does that count as two title groups? So this is 10 server exchange Cal's and 10, I'm sorry, what was the other? Oh, 10 terminal server Cal's and 10 exchange Cal's. Okay, that would be 10 licenses out of two different groups. So you would have used up two of your 10 title groups and each title group has used up 10 of the 50 available licenses. Okay, so here's a little basic question, but I'm sure there's other folks that have this question. So we are new to the application process. Where do I begin and what are the deadlines? The application process, okay, in order to register with TechSoup, someone from the office would need to register themselves as an individual first. They can do that by going to the main TechSoup webpage which is home.techsoup.org. They would select Join TechSoup which is at the top of the screen and enter their personal information. The personal information is first and last name, a valid email address. They would create a password, confirm it. They would create what has been called a member ID which is in essence a screen name. It used to be the way that people would log in. That is not the case anymore. You would use your email address to log in. They would create a security question. This is a security question that will allow an agent to reset their password if they forget it, if they lose it. The member ID needs to be unique. And I know a lot of people have had problems when they've tried to register. They put in their first initial and their last name, but unfortunately it's been used before so they get kicked back. But once they have entered a unique member ID and all the other information has been submitted, they will get a confirmation that they have now registered and they can then register their organization. They register the organization. There's again a link at the top of the screen. They need to log in first under their new registered email address with the TechSoup website. They would select Register My Organization and submit the federal tax ID, or if they are a library, the FSCS code which is available on the IMLS database. That is if they are a non-501c3 library. If they are a 501c3 public library, they can also use their federal tax ID number. This is also known as an employee identification number or EIN. They enter the number and question and submit it to a database search because if an organization has already been registered, and I'll get to that in a second, but if they've already been registered, you do not want to register the organization again. That creates a duplicate account and that's a problem. Once the database search is complete, it will pop up with a, we have found no information about it. Do wish to register your organization and it will give you a link to go on to the next step. Next step, you enter the organization's information, the organization name, the type, what they are involved in. You create what is called an association code. Again, this is a security measure. This will allow any further agents, anybody else in the organization who needs to get access to the profile. The association code will allow them to link themselves to the organization profile and become an active authorized agent. So you submit the federal tax ID number or FSCS, name, and address. It has to be a valid shipping address. It must be a street address. We cannot ship to PO boxes. Most of our carriers will not deliver to PO boxes. So those are required. There are a few more fields as well, but the essence is that you submit the data that is pertinent to the organization, and that completes the registration and accepts qualification. The qualification is completed by primarily determining the nonprofit and specifically the 501C3 status of your organization. Again, if it is a non-501C3 library, we use the IMLS database in order to confirm the status of that particular library. But any organization that actually is a registered 501C3 organization within the IRS, we need to confirm that status before we can qualify. There are two ways to do it. The first and the most important is we need a copy of the organization's 501C3 determination letter. This is a document from the IRS Department of Treasury. We cannot accept state documents for this. It must include the name and address of the organization, and it must state within the first page, but it must actually state the IRS has recognized and determined that your organization is a 501C3 organization that is under the 501C3 tax code. If it doesn't say these three points, we cannot accept it as a valid 501C3 determination letter. The other way that we can determine that an organization is the correct nonprofit is through a third-party database. We use it as a resource here all the time. And while we can verify, we still do need a copy of the 501C3 on file that is required by the IRS. Now all of this information is actually available on the website after registration is complete. It has all the necessary qualification documents that must be submitted, including things like the address clarification letter or name clarification letter, or for organizations that are based off a faith-based organization but are running a secular program. There is something called the Secular Clarification Survey which must be submitted. All this information is available on the website, but once the organization is qualified, but all the proper documentation being submitted, the organization may then start making donations requests, not just for Microsoft or everybody. This program does not expire. There may be changes in the future, but there is no shutoff date. There is no final date. Once you are registered, and submitted the qualification documents, if you are concerned that you need to get your software right now, by all means call us, email us, request a follow-up. We will be happy to look up where we are with your qualification process and help you to complete it. It is also a good idea in case you are concerned that if you did not submit the correct documentation, we can always help you with that. Well, Meg, thank you so much. I actually forgot how complicated that process was. And so for those of you who this is new, I am glad you were able to hear all that. And those of you who have done all this before, thanks for your patience. It is an important process to get folks over that hump and ready to request a donation. We have done several webinars in the past just on the process of registering and qualifying. So in the follow-up message, I will include links to those as well. For those of you who are still interested in, or didn't quite catch all that because there is so much information. Another question relates slightly to what you were saying. Norman's question, can we currently easily see the status of what number of products or licenses we are eligible for after a donation request? Or is this something that we have to track ourselves? Most of the donation request history can be found after you have logged in. Okay, assuming that the organization has been completely registered, and one would hope if you actually have a donation history, if you log in and go to My Account which is at the top of the screen, there is a link over on the right-hand side of the screen which says My Donation Request History. And this allows a batch sort. Last time I checked, we were not able to pull data on the website previous to January of 2009, but you can specify a date range. Or if you happen to have the particular donation request number, you can in fact submit that data and it will pull it up. Or if you know the exact date that the donation request was placed, you can pull that up. And that will pull up the status on a particular donation request. It will tell you whether it's still in process, whether it has been fulfilled, or whether it has been canceled for some reason. I should also note at this point there is a particular problem with the lingo that is used because a lot of the time the software is a download product. But the lexicon used on the website says an item will be, quote, fully shipped when the fulfillment has been completed. That doesn't necessarily mean that you are actually going to get something in the mail. It just means that everything has been completed and an email has been sent. Unfortunately, we do not yet in the English language have a word which covers both electronic and physical shipment. Also I should mention that there is going to be a Microsoft-specific page that's going to be available. And I believe that the next webinar is going to touch on this even more. But it's going to be a tool that once you sign up for it and activate, it allows organizations to track how many Microsoft title groups and how many licenses per that title group have been used thus far. I believe that the next webinar is going to include a lot more information about that. But also if you have any questions about tracking Microsoft-specific donations, you can always call in or email. We'll be happy to help you. So I just want to add on to what you were saying in regards to receiving the software because there's a couple of questions on how long does it take to receive the software once it's ordered. And secondly, is it possible to get a hard copy rather than a download from Microsoft? It is possible to request, we refer to it as requesting media in reference. It would be a CD or DVD ROM. And it is possible to request it in addition to the download information. Generally speaking, fulfillment can actually, depending on what time of day because we have two main fulfillment batch windows where information is retrieved and then sent out to the various donors. It also allows a window of time that allows an organization, if they need to, to cancel a donation request before it proceeds. But generally speaking, email download fulfillments, donation requests that are downloaded only are generally within 24 hours you would receive notification. Sometimes it's up to 48 but that depends on if there's any problems within the process. For example, if it's a long weekend or if there's a holiday then yes, you would expect delays. Specifically with Microsoft if you have requests for media, the media generally will arrive within one business week. It's usually five to seven business days. Okay, and another question from Tara. Do you provide the license keys or do you still have to go through Microsoft's licensing site? You do still have to retrieve the license keys from the Volume License Service Center which means also that before any Microsoft donation request is placed you want to make sure that the organization email is a valid organization, or rather a valid email for that organization and that the recipient will be able to handle the receipt of the Volume License once the request has been sent to the Volume License Service Center and received. Okay, I think we have time for just one more question. Our organization, this is from Victor. Our organization is registered but past IT did not leave the username or password. How can we get access to our account? That's actually something we deal with all the time. Don't worry about it. You as a new representative may call in and explain that you can either call in or email although I usually find that calling in works a little better. Call in and explain the situation and as long as you have the EIN, the Federal Tax ID number, and if you have the shipping address and phone number as it was last updated. Now I admit that sometimes organizations move several times and new people are brought in and they don't know what the previous address was. But generally speaking, we can assist to the point of, well, where were you located in June of 2006 when this was registered? That's usually enough information for people to bring it up. But you verify the Federal Tax ID number, the address, and the phone number, and then you are given the association code. I touched on this a little earlier. One of our agents can help you if you have not already registered yourself as an individual. One of our agents can help you and then you will use the association code to link your individual new profile to the existing organization profile. And that will give you full access to update the information, check your status, check your donation history, and proceed to make new donation requests for your organization. Excellent. Well Meg, you are amazing. You have all this information. You read a lot off so clearly and make it all seem so easy. So thank you so much for sharing your information. And I just want to wrap it up and let folks know that we have some upcoming webinars. Two of them are currently scheduled and you can register for them next week. As I mentioned earlier is the Microsoft donation program, Get Your Questions Answered. So for those of you who are still interested in asking more questions, I know the chat has been extremely active and thank you Brian and Cameron for going through and answering those questions and Kyla as well. So feel free to register for that webinar as well as the following week. We have a webinar, Free Windows 7 Curriculum, Basic Computer Training at your library or nonprofit. So if you are currently offering computer training in your organization, this would be a great webinar to attend and you can register for both of those at this URL. We would like to thank ReadyTalk. This webinar was made possible by ReadyTalk which has donated the use of their system to help TechSoup expand awareness of technology to the nonprofit sector. ReadyTalk helps nonprofits and libraries in the U.S. and Canada reach geographically dispersed areas and increase collaboration through their audio conferencing and web conferencing services. So again, thanks everyone for taking time to attend the webinar today. Expect a message from me in a few hours with links, the PowerPoint, the recording and if you have any other questions, you'll see to email me back or I'll provide contact information for the customer service team. So thanks again and have a great day everyone. Bye-bye. Thanks Meg. Thanks Carla. Thank you. Please stand by.