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Business Process Improvement 101

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Published on Sep 23, 2009

Business Process Improvement 101 by Synoptic Consulting http://www.synoptic.com.au

See what they don't teach you in BPR, BPI, BPM, Six Sigma, Lean, TQM etc. Learn how to REALLY read a process map. Learn how to find the '4 key metrics' of any process. Learn how to use these to predict and quantify efficiency, throughput and service level improvements to support a business case for change.

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