 My name is Basel Jarrah. I am the tracing officer in charge of a Zatari camp right now. We had a lot of cases that came to our office where through a very small service that we are providing made a huge change in their life. A huge number of senior refugees arriving to our office trying to reconnect with their families to try to know if they're still alive, if they're left. We are facing some challenges. First and mainly is a huge lack of network in Syria. Especially when it comes to calling the mobile phones and this is where we have always this challenge and obstacles. We have witnessed a lot of laughter, we have witnessed a lot of tears, we have witnessed a lot of sadness and agony. Because every time we have an open line with Syria it's always either a voice that can give you hope or a voice can literally drag you into an agony. There are cases that they start singing in our office and we sing with them. On the other hand we had a lot of sad moments that some of them received a phone call that their father had passed away, their brother had passed away. Bad news, their house was burned down. But then we tried to be strong and we tried to stand with them and just try to sympathize and make them feel that they are not alone. We are still here with them.