 I'm Amanda Anderson and I'm director of customer service. I've recently joined West Sussex from Buckinghamshire County Council where I was director of customer contact for a number of years and prior to that I worked for Royal Mail. I've come to West Sussex because I'm really excited by the customer experience programme and the whole future council activity that's taking place and I'm really looking forward to working with my colleagues in terms of driving through improving customer satisfaction. Good customer service is really listening to what customers are asking us. It's about making things easy, it's about them not having to repeat themselves, not having to chase things up. It's using the fantastic knowledge of our employees to actually make everyday life a little bit better. People come to us when they really are in times of need and as a county council it's really important for us that we're able to respond really positively, make things easy and help people through what are quite often quite difficult and quite emotional points in their lives. We're all customers in our everyday life and we have expectations when we deal with other organisations and I want West Sussex to be one of the greatest places that people deal with. The vision I have for customer service at West Sussex County Council is to make it a great place to be as an employee in terms of dealing with customers, to make life as easy as possible, to really harness the digital technology that's available and to really create a consistent great brand. That people say when they're talking to friends and colleagues that they actually say, yeah I had a really great time when I was dealing with a council.