 There it is guys. We are live tonight here on the rust belt mechanic. We are going live here being able to talk with Myself we're gonna be talking in shop talking. We're also gonna be talking with Tony over with 410 auto Tony. How's it going man? Man is it's wonderful right now. It's busy in the shop I can't complain that it's busy when it's slow then you complain the right now Enjoying the summer being busy at the shop and hanging out with you guys Heck yeah, that's what I'm talking about. So this week, you know We had a hell of a hot week in the shop. It was kind of crazy kind of insane After coming back from the the big truck show that I had this last weekend dude It was so hard getting back into the swing of things I was in you know Just truck mode being able to do YouTube stuff filming Editing and then all of a sudden I got to go back to work and do this and I'm like, wow That was like the biggest change of years. I think I've ever had to do between that and like going on vacation and coming back It was like that all over again. It kind of sucked 90 degrees in chai town even how about that Andy? Yeah, I think this whole entire week's probably been in the 90s But with the humidity feeling 96 a hundred it's it's been pretty brutal and we don't have AC We're supposed to get it this year, but I don't think it's happening plus. It's already too late if they start it Mr. Dow in the house. What's up Justin? I do apologize to everybody who's who's been on to Justin's channel He was talking about the big youtuber meetup down in Hall, Tennessee this next weekend Unfortunately, I will not be the ones who will be able to make it I did not I was not able to get off for this next weekend So I have fortunately have to work this next Saturday So I'm not gonna be able to make it down there for that one But if you guys do any live streams or anything while you're down there Justin just let me know and I'll I'll be able To tune into him in the evenings and stuff being like a seven and a half hour drive It's just not able to make it in that time frame unfortunately So one of the big things that I wanted to bring up on stream tonight was something that actually Justin had talked to me about In a previous kind of setting where we were you know live streaming and talking about one of my previous videos and that was the use of Parts dealership parts aftermarket parts and the warranty that those parts cover now in the dealership that I work at We usually like to push the Chrysler side of things the Mopar parts because you know working at the dealership They're there to sell parts. They make more money on the dealership parts because you know, it's their stuff So they're obviously gonna make more money at that. So that's what they're gonna kind of try to push I'd say probably 80% or so it's ahead of the time that they are going to be a better part Usually but there's sometimes when you know Just my opinion might be the writer they're way overpriced for what they are or they might just be junk in all points So when I talked to customers about selling them Jobs, you know, if they're asking me personally because the service writers like hey, can you explain this to them? I have to go and talk to the customer and explain what these parts are gonna be for and as well as the warranty That they're gonna cover now on the Mopar side of things. I know Tony. He's over on GM land I won't hold it against it too much for that one But we've got usually on our Mopar parts that we have they're carrying a two-year unlimited mileage warranty Do you know what your guys is dealer parts carry? I think ours is about the same nowadays is I think two years unlimited mileage and I think maybe regardless of the Owner I believe as well as long as you have, you know, I guess documentation if the previous owner gives you the paperwork as well and Like you are we we always recommend OEM and then we have our AC Delco brand that we push as well Which is cheaper and usually we don't ever They tell us not to push any kind of aftermarket Product just because the warranty on labor. So but if we do use an aftermarket part We don't warranty any labor the customer will have to Pre-pay the labor of whatever that job cost if it cost an hour They're gonna have to pay another hour to reinstall that part if it's a parts warranty issue Yeah, I definitely get that one, you know, like other guys are pointing up in the chat You know three-year warranty on engines. There are a couple of things that do carry different warranties One of those being big drivetrain parts. They usually carry a three-year I think it's a hundred thousand mile warranty on the Mopar side of things And then there's a couple things that are actually a less warranty and meaning like wearable parts wiper blades brake pads That kind of thing and that was one of the hardest things to be able to Tell customers when they purchase these things that not everything has a lifetime warranty If you guys go into aftermarket part stores and stamp right on those brake pads box lifetime warranty That is not so the case Even with the aftermarket brake pads and all they are not aftermarket or a full lifetime warranty for the wear on the pads They're gonna be a full lifetime warranty for manufacturers defects meaning like the backing material breaks comes apart Something separates in it. You know those things so telling a customer. Yeah, it's said lifetime warranty But it's not really a lifetime warranty Some customers really don't get that one. Do you see that very often? Yeah, there's a lot of customers that will just Assume that they have a warranty for the life of it like wiper blades I think to be honest we had an incident where the lady bought a set of wiper blades and ten months later they were ripped apart and Somehow I still don't understand fully but they warranted her white blades up to almost a year and She got away with it I don't know because she was complaining complaining and complaining and then she they just you know said what you want We'll just give it to you to get you out the door So there's a lot of stuff where it'll just be like I guess you guys have as well good will Yeah, we do have that in some circumstances even though we don't really don't like to use that as much but yeah Yeah, from see my part is like if a customer Consistently comes back to your shop purchases like multiple repairs throughout the life of the vehicle That's the customer where it you hate to say but you would love to see a good will happen to that person And the majority of the time it feels like they get denied and then the customer that comes into your shop That's never been it and either do a cost comparison calculator run it through the calculator They get you know Percentage off and just say a 10 hour job. That was cod now is warranty at three or four hours Mm-hmm exactly and I I personally would say I'd like to see any of those good wills go to customers who are Recurring customers in the ones that actually spend money and that's something that's kind of the the discretion of the service manager Slash service writer at the time They're able to look into that and within a certain amount of mileage and time on the Chrysler side of things at least They're able to do good will warranties now when you're thinking about good will warranties You have to look at both the customer side of things and the manager side of things If you are a customer who is continually coming back to the dealership spending money on maintenance even if it's not like really large things But you're doing your oil changes regularly and you have some record with the dealership You're more than likely able to get any kind of good will warranties at the time if you have issues Right around the time on which your warranty expires But if you're one of those customers where you bought the car Somewhere else You'd never brought it into that dealership You never got any kind of maintenance or anything done with that More than likely that dealership isn't going to want to help you out They're not required to yes Can call and bitch to you know the manufacturer or anything like that But that's only going to get you so far. You're not going to get any kind of You know good way fair with the actual dealership where your car is at They're not going to want to treat you awesome because you just complain to the manufacturer And then the manufacturer is forcing them to do something under warranty that you know, maybe they didn't really want to do So it's not really that great of a situation to be in for either party Biggest thing would be to if you're wanting to have some kind of a warranty on your vehicle Try to keep a really good Working relationship with the dealership that you're actually going to be using or someplace that's close to you in that circumstance In which you know your car might need something under warranty, but technically it's not covered So do you guys use a company called like lkq for your like use transmission use engines and use like Power train components as well or now now. Yes in some circumstances because the dealership that I work at We also have a current credit lot by here pay here kind of lot where we do have some older vehicles use vehicles We do sell use things on our you know, use side of the dealership lot as well But usually when we're selling those They're actually more at a premium cost and we tend to use Manufacturer specific parts. Yes, we will use aftermarket things in some circumstances But when we're talking transmissions and stuff For instance this last week. I actually got a hold of you because we had a I believe it was a Denali Six liter we put a new transmission in it and we actually got it from a gm dealership and little do we know that the new Transmissions come with the transmission control module built into them and they have to be programmed by a gm Scan tool before they'll even come out of you know lock up limp mode third gear or whatever it is And you know, we found out oh that kind of sucks But those are the kind of parts that we usually use but we do have Some kind of junkyards where for those buy here pay here ones that we offer it to them We never actually recommend it because the warranty on those Yeah, it might cover that part But you're still going to be on the hook for the labor anytime after that because It's not our fault that that part went bad It's just like you going to a junkyard getting a part and you know Yeah, they'll swap the part out for you, but they're not going to pay you to put it in your car again So that's why we kind of lean away from those Let's see Yep, everybody in the house jrc. What's up buddy? Andrew v junk from work. You working hard yet? You getting into that four dealership? Plans for next month's tool heads crate box this guy's trying to put a pry bar into that box already We're going to say it's going to be a killer box We have got the next two months or so pretty much planned out and Things are getting better and better and better every month We we're working with some really cool tool companies and here uh really soon Probably tonight or tomorrow we're going to be announcing the golden wrench tools and Actually for the 39 people watching I can announce that to you guys For the tool heads crate golden wrench winners this month. You're going to be actually Three winners. You're going to have uh gold silver and a bronze wrench winner for this next month And all of those are going to be courtesy of motive x tools If you saw Tony's channel, he actually did a review on a couple of sets of motive x tools The socket ratchet the extension sets that they come with They're going to be offering those up. So we're going to have Bronze is going to be getting a quarter inch drive set Like the one that you saw on there, uh, silver is going to get a 3 eighths and the golden wrench winner is going to get a full Half inch set. So those are some pretty bad ass sets. I would have to say so myself You know, I'm just got them this last week to be able to have a look at them And you guys are going to be really impressed by getting those for the winners So that's going to be something really cool for you guys coming up here in the next couple of weeks See, you know, that's what I you know every month you guys are getting better and better each and every month Like the more vendors you guys get the more discounts you'll you'll get throughout You know the upcoming months the more stuff that you guys are putting into these boxes as well You know, like I love the t-shirts, but I was okay that you guys swapped out the t-shirt for the tire pressure monitor tool You know, I said that I was been eyeing it for a while just never actually went on to buy it So I was like excited that I opened it up and there was a new tool that that I could use it You know at work with along with the other tools as well Exactly and it's one of those things where the crate service is kind of a new thing coming on to the market And a lot of the tool manufacturers that we talked to They they just they I'm pretty sure every time I call one of them They just act kind of dumbfounded like they have no clue in the world What a crate service box is in the first place and then once I actually have to get through the whole spiel to be able to Go through and tell them what it is. Then they're like, oh, yeah. Yeah, you know that actually makes sense But a lot of them don't know that so becoming relevant on the market is one of those things where You know, it actually gets your name out there and the cup not only to the people who are purchasing the box But to the companies who would want to be the ones Advertising and putting their things in the box and giving you a good enough discounts To get you better deals for those things on the box So that's kind of one of the things where you know, we've we've kind of been battling and getting better and better Because we're becoming more relevant on the market for it Yeah, like the uh, it was zoolocks the hand cleaner that works really good The smaller bits really good and then the box cleaner product for your toolbox And you know, you can use it on your wheels and tires as well That's exactly what I used it for this last week. I use it on the wheels of my truck because You know toolbox isn't so shiny. So they don't have a flat toolbox cleaner yet Yet not quite yet, but they will be getting there Sorry my daughter's uh She's going crazy, man. She wants to be excited. She wants to be on Bring her on. Come on. Let's see her This is all family friendly yet. I know mommy mommy has her they're making pizza Oh, man, you're gonna miss out on pizza night I know Oh, man So, yeah, um, I guess going on with a couple of the the things that we kind of wanted to get to tonight Um in the in the way of parts uh warranties and parts usage. I saw a couple of people asking In here Justin had to ask on the markup of tools And We do have a markup of She's not happy at all All right Mommy's the boss. It's all good So when we use um aftermarket parts in our dealership, uh, we we do have a markup for Now where you guys are asking about what the markup is on those now Kind of a discretion thing between you know What the parts manager does and what they want to be able to put those things through And i'll be the first one to say where they're marked up a lot If we have to purchase something aftermarket to be able to use onto a vehicle it's not going to be fair for that customer really and Not fair for the customer in that sense of that they can actually purchase That part for themselves at a you know auto zone or whatever by themselves much cheaper But the parts department they still have to make money They're they're not on you know just making dimes here and they're off of the brake pads that they sell No, they have to make money to pay for all of the time and stuff that they have to do Are looking up these parts and everything that you're not willing to do as the customer either You want the dealership to do that for you So they have to mark up those parts and I would say that our dealership markup is right around 65% is what they are And yes, the dealership does get some sort of discount off of some of those parts But it's not a 65 discount So a big you know a thing to you guys who are In your cars to a dealership and you might have to get some aftermarket parts bought You're probably better off buying those parts yourself because you're going to get Or at least Yeah, so our parts is a little high on markup and you know we ask Every once in a while we're able like depends if you're a fleet company you have a set price of A straight list and in a customer It's a little bit above list. I think maybe 10 percent or It depends on if it's a bigger ticket item like an engine or trans or Everything is completely different and it's Sometimes it's not negotiable and we'll go to our service manager and say hey, we're about to lose this sale Because the customer can't afford it because the price of the parts is way too expensive Yeah, I definitely get that one and it sucks sometimes for those customers to have to go through that But you know, like I said the parts department there is not really there to You know try to upsell a lot of aftermarket parts and everything so they still have to put their time and money into sourcing those out The the market for them. Yes, it is a lot, but that's how they kind of make money They're you know, they're not a They're not a helpful cause kind of place. They're they're there to make money for themselves on top of that But as far as what about the circumstance where you want to purchase parts or things from Another manufacturer's dealership. So like I said earlier when we purchased the transmission from a gm dealership Usually they we've got a gm dealership where we're pretty in good standing with them So they'll give us the dealership trade amount plus I think 5% right around there And they won't deliver anything to us. We have to go pick it up usually So that's usually the thing that we have worked out with that. What about you? So for us, there's a lot of dealerships that are close around to us And there's of course other gm dealerships that we will you know go out and purchase But it's pretty much They'll sell it to us either at list or like you say like five 10 percent over What they pay for and if it's an item that is to say like they've had a transmission sitting there for Well over a year and they're trying to push that off They'll even sell it to our parts department like Minus 10 off a list to get it off their shelf and then give us maybe like a hundred dollar visa credit credit card To further purchasing that item Huh, that's something that's really cool in the way of Parts departments actually trying to you know sell some of their old stock inventory And then we we are lucky enough that we have We I think we own a oarsman. I mean we own a Volkswagen store a Chrysler store A Honda store, but it's like further away further away from us like over an hour away from us sometimes So we'll get an order from them, but then they'll deliver to another dealer that does deliver to us So sometimes we'll you know play hey if you pick up pick that up. We'll pick this up for you and do like a trade off That's pretty nice. That is really nice in that one But there are some circumstances in which you know the other dealerships, they're not really willing to play ball that easily I found that out this last weekend when I did um, which you guys haven't seen the video yet because I haven't got to editing yet I swapped out the driveshaft on my Duramax from a two piece to a one piece driveshaft and I actually picked up a one piece driveshaft out of a 2017 l5p duramax Big huge one piece aluminum driveshaft picked it up from the only GM dealership in the country to have one in stock just so happened to be at Indianapolis on my way there and The problem we were running in with The place that I was getting it done at they usually have a good working relationship with their GM store And they were going to sell it to them at the trade cost well They didn't have it in stock and they couldn't get it in stock the only place to have it was indy Indy that store does a lot of online sales They will not sell their parts to even any other GM dealerships At trade costs. They will only sell at 25 percent something like that above trade costs So i'm like really you wouldn't even do that to your own GM dealerships or anything like that Nope, so we had to end up paying 25 percent above trade costs on that freaking driveshaft kind of pissed me off, but you know They got to make money too and they got to you know, slither it out of some people's pockets in one way or form another Yeah, all these cool guys going to down to Tennessee this next weekend Yeah, just and out reached out to me and asked me about could go but Like every weekend we have pretty much something planned. I think this upcoming weekend We're getting our tattoos done. So that's something interesting as well So it's just crazy. You know, you have your own family every weekend is pretty much already planned out for the entire week Entire summer. Don't forget the 15 hours a week at youtube time. Yeah You yeah, could you usually pump out between what three three videos a week sometimes? Yeah Usually that's what I try to do. I get out at at least two a week Plus a live stream sometimes three or so So when you're talking about doing editing and everything like that Usually I take into account where I don't like to put in Any more than that, but I put in about 15 hours a week into youtube stuff between shooting editing Networking that's another big part on the youtube thing is getting on with talking with other channels Commenting watching other videos. So, you know that, you know, you're at least relevant in the scene as well Oh, yeah every like with you know more and more channels i'm like becoming friends with more people It's more videos trying to watch squeeze in sometimes i'm like a day behind two days behind I'm trying to catch up with other channels videos and Trying to catch up with people's live streams hop in and out Oh, yeah, I definitely know how that one is Thankfully, you know, this last was it two weeks ago or a week or so guy when I went up to Wisconsin I was able to actually shoot a bunch of videos But that week prior and prepping for that. I I didn't get but one video out That's all I you know kind of got there But that weekend I literally shot like four or five videos So I still have two or three that I have sitting there that still need edited As well as the other videos that I still need to keep up on because I've got Either products that I'm doing reviews on or you know, just doing more nifty tools videos that you guys Always love, you know, those always, you know, make a big hit But you know trying to keep up on that as well as the old stuff that I have It's a good problem to have but it's still a problem to have You got Justin Sousa. Dau said there's bruce allen garnet tools jay young koon trucking hozzle Can the or guys snap mac? Oh man all kinds of cool people going to be down there You guys better be doing some really killer videos and live streams I I have to say with all that kind of lineup putting everybody's big old heads into one Freakin building that place is going to be like floating away There's yeah, there's gonna be so many cameras with everyone trying to film You're gonna see you're gonna see like so many different people Putting out videos with everyone in the background filming at the same exact time But it'll be a blast to meet all those guys that are going out there as well Yeah, exactly. I think if we had more time to plan things out, I think it would be really cool to do a tool and mechanic youtuber Like meet up big thing, you know, if we can get something planned for this next year I think that would be a really cool big meet up to be able to do some place in the middle of the us You know to meet up. I think that would be something really awesome So I like the last time I was on just as Dau's live stream. I had asked him Would you ever open up a? A another shop with a fellow youtuber mm-hmm so, I mean technically I have technically I haven't Not a shop, but me and jrc with the Tool heads crates is pretty close to business enough that goes with that one So, you know, they're in it's something to where the trust factor is pretty big in that one So me and jim we have a lot of the same ideas And we we agree on a lot of the same things there are some things we don't agree on sometimes But you know, that's difference in personalities But you know a lot of the things we do and having a nice business partner like that to work with is something cool and kind of rare Yeah, vegas 2020 junk from works in That's what i'm talking about see What you could say junk from work is you can come to vegas this november We do vegas 2019 to make it hell of a blast You want what in november, right? Yeah, i'm going there for uh sima. It's gonna be I believe the fifth sixth seventh and eighth We're gonna be there at sima. So I got my uh itinerary this last week For that one we found out the hotel and stuff that we're staying at They're like, yeah, they're you know, everything's totally renovated. It's going to be a great place to stay I'm like, all right, which one is it? Oh, it's you remember the one on the news the hotel where all the shootings happened Yeah, it might have been on that one in that hotel. I'm like, oh great Awesome that one. Well, I guess to keep people all happy and staying there They've totally renovated. I guess two floors of that to make it totally new and fresh So I you know give them for that one Plus it's like one of the closest hotels to the convention centers right there on the strip So it sounds like it's going to be a really great time Yeah, I would assume so that man, I I guess like like you said a little bit at first I'd definitely be a little sketched out and then like well, they completely, you know destroyed it made a brand new So, you know, they probably I knew they probably upgraded their security system and all that so it should be all nothing but fun as you go there Yeah, I think it's going to be something that's you know, totally overwhelming actually, you know from what I've heard People who have been there before it's something that you'll never be able to see all of it in that one week And I'm going to be spending a couple of you know hours a day here and there with a couple of different tool manufacturers and stuff Hopping around trying to see as much as I can, but I don't know how much I'm actually gonna Be able to see I've got something shiny syndrome too much to where you know I'm going to try to give as much information as I can but Well, we'll see how that one goes Now I do have a quick little thing to be able to Ask you on and it's something of one of those subjects that you actually brought up For the new guys who are coming into This career as a mechanic big thing you guys worry about is tools probably 60 of the messages emails Questions that I get from technicians is is this a good deal? What kind of tools do I need to start out? I'm here going to be as a diesel technicians What do I need to start out there and you know just everything stems out from there? So we're going to give a circuit or a situation here for you So say you are a new technician, you know what you know right now and you are going into this field Starting off you have your toolbox already set, you know, and you're going to have a lot of the basic stuff You got your Screwdrivers, you got a basic set of pliers sockets Ratchets, you know the the basic easy stuff that you know is there hammers Maybe some punches little stuff like that lights So one tool at a time we'll go back and forth here and we'll add What is the next most important tool as a newer technician getting into the field? Obviously, you're not going to go for some like $9,000 scan tool because that's not where you're going to be at in your career What tools do you add to that toolbox? That you think is most important Uh dvom a multi meter Because even if you're just doing a like a quick battery Like seeing what what the battery voltage is at or like a small test headlight bulbs out You want to test, you know small little circuits that you can easily test probably, you know just a dvom Dad that's a pretty good one and I was actually going to do something close to that I was going to say a test light, you know just to be able to have one of those ones with you know the small voltage Screen on it something along those lines, but that is something I would definitely agree with The dvom would work for that one So I'll go with something a little bit different one of the next most important tools that I think helps technicians in At least starting off they work with a lot of fluids Fluid fills and stuff and coolant is one of the biggest things and one of the biggest tools to save me the most time is one of the Vacuum coolant fill tools. I think that is like one of the best time saving tools. I've ever bought Hands down has made me the most money for the tool that I've ever had Yeah, I own the snap on one that uh You can get from the snap on and it works perfect when you're doing like a heater core And you know get all the air out of the system when you're trying to refill it It makes life so much easier just because you know once you're done you're on a road test. You're not gonna 95% you're not going to have a any issue with it up a hiccup Air and assist and then your temp gauge is not going above a certain point where you need it to go So I'm with right there on that coolant refill from I I I trust the snap on version. I know cornwall makes a version. I'm pretty sure matco probably makes a version and mac as well So my next go-to tool would be So in the box you already you said you already have your impact Yeah, we will say an air impact because that's what most people are able to readily available get That's all you have air air air ratchet quarter inch electric ratchet quarter inch electric ratchet I can I can get behind that one I definitely because A lot of gm stuff that you have to remove the bumper just uh just to do a headlight Mm-hmm Yeah, and you know you need you need something compact and small and pretty much quick just to go And to be in and out with a headlight job or even a tail light, you know And like even the harbor like even the harbor freight as a quarter inch I think just start I don't own it so I can't really per se But something that's probably under a hundred bucks Would be something good to have for a like a lube tech or a gst Yeah, that is a good one to have for that one now I think the next one that I would have to say would be going on to The half inch electric impact It's been one of the coolest tools that I've gotten the milwauki one is what I'm kind of referring to I've got the milwauki half inch One key impact where I'm able to change the torque settings on it Being a lube tech or somebody newer into the industry You're going to be big on tires And your air one it's going to do it every once in a while But I like the versatility of the electric one Being able to go full power to get everything off because that's going to take off a lug net Whether it's cross right it on there or whatnot that lug nut is coming off there Whether you're ripping a stud off with it or not And then when I go on I've got a selection where I can click You know it down it slows down the rpms and the torque reading on it So it goes in till it hits the first time or two and I'm really close to about 100 foot-pounds on that one So that just saves a lot of time also getting everything to where you need That respect Yeah, I haven't purchased the half inch of shit But I do have the three to the bow three is I have the regular Just a m12 and then I have the one key m18 Like you said, it has all the torque function functions that you can use And I can sometimes I'll even use that just to rip off some lug nuts And then I'll use my air impact just to put them back on But that probably is in within my one of my next purchases just because I own the quarter inch the three eighths and I need to have that half inch To complete the set of Milwaukee Yes, exactly Um, all right, so my next tool Um, let's see What have to be Like, you know, like you said, you know, you have your the function to have it a torque a torque wrench Click style if you are a quick little guy and you do need a torque down wheels every single time because there are certain shops that I've heard that You have to before it before it leaves your shop before it leaves your bay You have to use a torque stop click style torque wrench to get it out the door Yeah, you definitely have to Are you saying Justin you invited Mike Tyson now everybody has to come me and my hair tight If you get freaking Mike Tyson to come to that little tool conference in halls, Tennessee Dude, I'll bow down to you for that one. If you can get that one to happen I will feel absolutely horrendous that I would not be there Yeah, that that's a that's definitely a good tool there to be able to have Um, let's see. Where would I go next on them? I would probably End up saying a really good No, we won't go with that one because I would imagine every every technician's got good pry bars But decent pry bars are definitely a good thing to have. We'll just we'll just say that those are also into the set After that, I'm going to have to go with some what someone else said earlier and impact swivels One of the most used sockets I ever have in my box. I hardly ever get out the standard sockets anymore Usually I'm getting out my three eighths impact swivel sockets for just about every job It makes it nice and pretty much every area People have said before, you know, I didn't like to use those because my impact doesn't get as as much torque on it Well, nowadays the impacts are cashing up with the torque numbers So it's not really that big a deal on taking those fasteners off So I would definitely have to say to uh go with the swivel impact sockets Yep, um, I can I can agree with that. I have the three I have the three eighth shallow And then the uh deep shallow the deep ones as well And then my half inch snap on ones are they do everything I needed to do pretty much And but my next probably a tool that I would have to have is probably a cheap pocket uh code scanner Because there's some you know, if you're a gst you're if you're doing a flush or an induction service Sometimes those induction service will set a code in the system and you need something to uh be able to clear it out at the same time Mm-hmm that are running to you know at dealership ours is we use either a tech two or uh an mdi one or two and It takes a little bit longer to set those up compared to a quick pocket scanner where you just plug it in Take clear because you know that you set the a code yourself from doing a service Exactly. Yeah, that's one of those things where uh one of the Salesman or something comes to you and say hey, you know, we've got this sold. Yeah, the battery was dead It was out on the lot. We had to jump it. It's running fine now We need this code cleared well rather than setting up our y-tech Getting it connected to the system having to bring the vehicle in within wi-fi range or setting up You know my hot spot and then you know going in setting it up clearing the code It takes like five or six minutes where if you have one of those quick pocket code readers plug it in erase Done. Thank you out the door Yeah, that that would definitely make it way nice Some good ones here in the comments. They're saying slide hammer some power probe Yep power probe. Definitely. Um next is gonna be Out of my personal book because I love electrical work so much Is gonna be for some wiring repair stuff So i'm gonna have to say one of the like the torch 300 small torch tools And and some solder good soldering, you know Thing to go with that one to and then some good wire strippers That nice little electrical setup If your gm tech a 15 mil universal impact socket will make your life so much easier I agree about that one Justin wants to talk about next month's tool heads crate again He's trying to push hard hard for it buddy. He wants to scoop He's gonna sell it to tmz I see how it is uh, huh so Okay, so that was a pretty good nice little setup of tools here Now I want to talk about a little bit with the tool organization of things You know, you guys have seen some of our boxes. We have done toolbox tours and setting things up What is the most? I guess efficient organization tool or organization Rack set up whatever however you want to say it that you have put into your toolbox to help organize it So you guys probably seen my one of my uh Probably three videos back the ulcer tools that style socket, you know holder They sent me one out and then I liked it so much that I just said screw it I'm just going to buy two, you know out of pocket Those that style I believe magco snap on they all make it as well But I think that style that versatility to be able to exchange them all out If you only want the whole entire thing to be quarter inch or three aves or if you want to mix and match I think that and tool widget for all my uh wrenches as well That's saved so much space Using swapping out the snap on like blow moody case into the toolbox widget for your wrenches and it saves so much room Exactly toolbox widget is a huge thing That I would definitely want to say with you know, they're They're one of the best most innovative things when it comes to wrenches because Dude those blow molded cases take up so much room in the wrench store and it sucks so much That you know, I love doing that and um actually on jrc54's channel If you guys have not seen one of his most recent uploads He's going to be getting some of those ahead of time Before because if you guys don't know they have started taking pre-orders for the newest latest greatest series two of screwdrivers and wrenches both vertical and At like a 45 degree angle We got a we got a chance to actually look at them and check them out So It's one of those things where it's going to be cool to have those way ahead of time Something else that I wanted to point out was we were actually talking with jonathan Who's the the owner proprietor of that and he has actually put his he is in the running for Readers choice tools of the year for p10 magazine, which that would be something huge for him to be able to get that And you know on top of that being able to put out this newest line of toolbox widgets out to the public at the same time So here in the uh comments i'm going to put a link in here and this is going to be the link to the I guess the voting portion of the p10 magazine Where toolbox widget is one of the biggest tools in the running there in the shop equipment and tools section So if you guys get a chance and I'll I'll tag it a couple more times later in the video Vote for toolbox widget in that one because they're killing it And you guys are going to be super excited to see the new stuff that's coming out I'm not going to give a whole lot more on that one, but I'm just going to say you're going to be excited about it And then I also saw that Some guys were talking about the matco Uh rail system. I don't know autobahn dan kind of got his matco system set up in there the The dots inside the drawers and I really really like that setup I I want to like it a lot and the idea is perfect Except for the fact that I like to take my sockets and rails From my toolbox and put them in my tool cart for certain other jobs You know, it kind of doesn't make a lot of sense when you have all those little sockets that Individually click into those little individual organizers if they were to make something that clicked into those Uh dot rails and you were also able to take out the whole socket set and then put them into my cart I would definitely be in the market for something like that Yeah, my buddy He was at a Volkswagen store and then he came up to our dealership and he has like same exact layout for all his sockets And it's it's laid out nice beautiful. Yeah, it's nice and organized You know when something's missing right away if it's uh metric or standard But like you said, you can't physically take that out. You have to physically take each individual socket Which does suck Yeah, I that's where I'm like, I like to take, you know, the most used sockets that I have the impact universals I like to take that whole rail out just take it over set it in my tool cart and take that one with me as low as my straight Impacts also in my extensions So it'd be nice to set take those as whole sets right there from that organization point And set it over into maybe another, you know, a little rail set that I've got in my tool cart Yeah, I think that would be pretty Neat. There was a good question here that I just saw. Do you have any tools that you regret buying? I think that's a fantastic question to start on Let you shoot for that one Uh that I regret buying. I'm gonna have to say Probably It's kind of hard because like I tried my best to use every single tool To make if I paid $50 it has to make me $50 Exactly. That's how I feel too. It's too hard to regret it There's more and like if I'm going to take a chance It's got to be under 50 bucks on on using it, you know um probably I accidentally bought like I bought something off of amazon without seeing that it was actually sae and I wanted metric and it was the semi deep three eighths That's probably what I regret but anything other than that I oh, I always try to make because 50 bucks to try to make 50 bucks back off of it So it's kind of hard to to choose right now I I would have to say that I have just about the same story But it was with a set of wrenches that I purchased and we got a deal so good when I was at school You know, you got the 50 off snap on stuff plus they gave us more off on these ratcheting wrenches. I'm like, oh stubby flex head Ratcheting wrenches from snap on I got those. I'm like, yeah, these are the coolest things ever in their sae Wow. Yeah, that was That was kind of a dumb buy Yeah, I mean like nothing that I usually work on on every day is sae and it's it's all metric No, yeah, like next to nothing is sa unless I'm working on like a 96 dakota and we're going on some random stuff out of that No, it's not going to be sae stuff It doesn't work at all I would have to say that and some of my um, I bought some larger crow's foot some bigger bigger crow's foot wrenches and I like never use those Yep, hardly ever um, let's see Trying to try to take a photographic memory of my entire box of what tool that I that I regret. Um Probably I definitely regretted buying harbour freight picks because they are terrible. They're junk They were like my beginner beginning set that I you know when I first started bought them and they were just a waste of money that Yeah, I I bought the snap on and had never regretted those I bought the the flat hose picks and Great idea by snap on, you know, those those flat ones that are supposed to not You know mark up or mess up the the radiator hoses or anything like that but The size that those radiator hose picks are the length that they are I can hardly ever get them into any situation where I actually need to use them It it blows my mind. I'm like such a good idea, but Carried out not so great I just I think I've used them twice where I could actually find the right situation Where I could get this longer, you know, because it's It's about a eight and a half inch long nine inch long tool and it curves around into a little hook and then has the flat Little tool end where it's able to get in between the radiator and the hose Having that long of a tool. I'm just not able to get it hardly into any places where it's actually usable 3d printer. See that's another thing jrc that I'm thinking about getting into doing is because I like those The idea of the rail systems And the matcode dots the grids that you've got there to be able to make some of my own Organizational things because I get good ideas with how I'm like, oh, that would be good to be able to take this whole thing And fit it into this space and do it this way But it's going to be one of those things where there's a reason they're not on the market It's because that's like a really specialized situation. So making it for myself would be optimal but then I also have to justify buying Whatever $800 3d printer that's worth a damn enough to be able to make these things good enough for what I want them to do Haven't pulled the trigger on that one yet I think they could be a pretty expensive to buy a 3d printer. I'm not too sure what the pricing is right about now though I mean, you can get them for a decent price. You can get them as low as You know 150 200 bucks even But the quality of work that they're going to put out is pretty sketchy And I've seen a lot of different work between You know the 200 dollar ones up to like a thousand dollar one. I've seen the work that comes out of those And it's a big difference. It really is and now that I know that this quality comes out of this one it I would I would have to buy that one and you know justifying that for Some tool organization rails That's why I haven't really done that. I know ron says, yeah, we can get one for a couple hundred bucks and I've done a lot of research and from what I've Now It's stuck in my head. I I can't get it out. I like buying the good shit Yeah, 15 hours later when it's done printing out and you're like, this is not what I had envisioned Exactly when it takes like six hours to print this rail and I'm like shit That one corner is wrong and I'm going to look at that one corner for the rest of my life and I I have to redo it throw it in the trash There you go, they got some good ideas. We'll do some 3d printed golden wrenches. That's that's a good idea another good use for it What other good uses can you guys come up with for a 3d printer? for use with either tool organization something Related in the shop or something along those lines that You know just need to be able to find something else to do with this 3d printer Jrc needs a needs a new light and everything for his fancy ass snap on pizza pizza oven. That's what he really needs That is insane at pizza oven I would love to have it I know just to say, you know, I have it but I know he's gonna be sitting there in the shop this next week and he's gonna be like I have pizza rolls That's still pizza, right? I'm gonna put pizza rolls inside of there. He's gonna make a special tray for it. Yeah Or how Jim how often do you use the popcorn maker? He won the stupid popcorn maker too Now I'd use the shit out of a popcorn maker I'm probably use it every like every two to three days. I'd probably pop popcorn Uh, legit, I would have that all the time running. I mean, I I've used that little george foreman grow at work a couple times already Oh, you got the george foreman grill thing. Yeah, I had one of those at work where I just I started I flipped it up and I was like you want make some hot dogs today. This Yeah I gotta I gotta cut with a whole bunch of shit like why don't why don't you put cheese on it? I'm like I don't like cheese. I'm sorry I The one man in here who doesn't like the good old grilled cheese with it You know, I wish I did I loved it when I was a kid, but I just I don't like it no more I I can't say anything because I'm kind of a picky eater too. Captain ron knows I There's a lot of stupid things. I don't like the worst thing in the world to me would have to be pickles I cannot stand the sight the smell the taste or anything that has to do anything pickle That's like one of the worst things in the world to me I don't know. Everybody likes mayonnaise. I hate mayonnaise Absolutely disgusting Yeah, Jim said he would make those hard to find plastic car parts Oh, yeah, like like a lot of those gms where a lot of the uh, the little vent selectors are always missing Oh Yeah, they break all the time and in my cobalt it like where the windows switch the little outline of it just always falls out Mm-hmm The walkie will have the new breaker bars soon. Yeah You've never used the popcorn maker Jim I'm gonna pump your shot and I'm gonna steal that thing You're not gonna know where it's at. I'm gonna load it in my truck. You're not gonna know it And never use that popper. He wanted that thing so bad He told it snap on guy, you know, I'm gonna buy this much stuff But dude, I gotta win popper maker. I you know, I gotta be able to have it You even did an unboxing video and you haven't used the thing yet Man send it over here on the east coast. I'll use it at the shop Yeah catch them ship for that one, man Yeah, captain ron's got a buddy. He's got a pretty sweet delorean and of course Where are you gonna find delorean parts or custom fit parts for a delorean where you can fit an ipad into the center console? Yeah, obviously all 3d printed for that one So I got a question for you. What is your most What's one of the videos you hate to work on right now at that's a chrysler product The vehicle that I hate to see come into the shop Really a lot of them I like but the only things I absolutely Hate hate to see Are the vm diesels and that being the diesel in the The v6 in the grand Cherokee the v6 in the ram 1500s and the The four cylinder one and the pro masters especially that is the most stupidest designed engine transmission combination that was ever put into Everybody's saying justin's saying pt cruiser dude pt cruiser Is like the biggest money maker for a chrysler technician, you know, you'd say about the same thing for your hhrs That'd be a piece of crap. Everybody hates work man I mean so much money off of timing chains suspension parts Right You got good at that shit, right? Yep. Um, so mine would be the Explorer express fan like a modified Because anything on that is just a pain trying to you know, you got to remove the midsection to Do a tune up and you don't want to scratch anything that's wood because it shows really easily And that's probably one of my and setting it up on the rack. Sometimes what does suck Is the tube a technically that I have I have a taller lift and then I have the shorter lift and majority of the time that I'll I'll I'll have something already on like the lift that goes up higher So I'm sitting on a chair trying to rotate some tires or trying to do anything Underneath and I'm short, but it's still not, you know, it doesn't go up high enough That's funny No, I dude I work on explorer vans like three times a week, you know, because our dealership deals in conversion vans so much that I don't know. It's gotten to be one of those things where I work on them so often That I know how everything is and it's pretty simple once you get that used to it But you know, and you know, if you're used to working on it that much Uh lb7 asks if we have diesel specific tex or is every tech dabble into diesels at my specific shop I am the only fully certified diesel technician in the in the shop everyone else has Somewhat certifications, but I'm the only one who is specifically certified for diesels Jim really you're gonna have to build a whole lunch room just to be able to use the popcorn maker fridge and the oven I mean, you're gonna have to build a whole room just to use it Come on now In my shop, we all Work on diesels, but the majority just one technician gets it because he already has like a truck lift and We don't really get that many diesels because if we're so close to the city that there's not, you know People around us don't really buy diesels as much like there's a A gm dealer that's like 30 40 minutes away They get slammed with nothing but diesels because that's what they sell Thanks for coming in jump for work. I appreciate it bud Yeah, it's one of those things where if that's the work that you have at the shop Then you know, you're gonna be used to it. I do a lot of work on pro masters and probably 80 percent of the dealerships around in this area They tell people to go other places because we're not a pro master certified Dealership and that's just for sales respectively They're not any different. Yeah, you you know, they look a little bit tighter But once you get that front end off you've got so much So much other stuff in there that you've got plenty of room for everything Chris asked repair a lot of oil filter canister housings Finding a lot of them breaking leaking coolant Um, are you talking about on the vans that we were talking about or like the 36 the oil coolers and stuff? Because we do a shitload of oil coolers on 3.6 liter chrysalis like Two a week probably is usually what we average on those. That was just a dumb dumb design Speaking of dumb designs What is the biggest moneymaker for a dumb design that gm has come out with recently here that you just make a shitload of money doing Uh, the 1.4 and 1.5 liter turbos. They're in the Malibu's and the cruises nothing we do nothing but pistons if not engine replacements on them all day long Really that big? they came out with a reprogram to Change all the calibrations on it and it just still didn't work and they're just blowing Piston number one is usually it could be any one but the majority of them is number one piston This completely shits takes breaks apart and starts misfiring And either you can just replace, you know all four pistons with the rings and connecting rods Or you have to replace the engine because it scores a cylinder wall Yeah, that's one of the other, you know big things that I see gm. They have a they don't have quite as many recalls. I don't think that Chrysler has we have a recall anytime An ecm hiccups or something like that. Oh, yeah, I have a recall for that one We got to get every car back into your reprogram all of them But we don't have very many like really big things like pistons engines Timing chains very often the last timing issue that we had was on hemmys They had an issue with the tensioner and the chain on a very few amount of hemmys that we had to replace But it wasn't any kind of recall or anything like that I think one of the the hardest recalls I said that we would have to Do I guess it's not a recall, but the left cylinder head on three sixes Usually from the range of like 2012 through 2014 15 ish They had an issue where the left cylinder head and the right cylinder head on the penistar engines Were made at two different foundries So when they were machined for the valve seat openings They were machined with different tolerant tolerances and the left cylinder head The valve seats will not seat right and it will actually cause the burn valves and burn valve seats really easily causing Low compression in usually cylinder two or four is what we get most of the time And yeah, they'll you got to replace those cylinder heads so often that they've actually The standard powertrain warranty for most of them was five years 60 000 miles Unless you have a left cylinder head that needs to replace then that's good for 150 000 miles I think on our equinoxes. I think it's either 120 or 150 But you get you know warranty for your pistons on the 2.4 liters as well mm-hmm and the same thing with a water pump balance shaft chain As well with those and we have a lot of reprograms with our power steering control modules on our like trucks like at the Silverado sierra's uh airbag reprograms on the On on those trucks as well for wheel drive reprograms mm-hmm Ryan says I remember when chrisler had a recall on the concord when you had to put a sunglasses holder on the driver's side door Pillar I remember seeing that one. I was not a you know a full-time technician to that one But I've heard about that one How about the flywheels yet? Yes, exactly. So another story on that one Um, I think it was like three or four weeks ago I had a string of flywheels that I did for some reason these three sixes also have an issue with They crack the center section of the flywheel out And it sounds like a bottom end knock You know, you're just swearing up and down that do the bottom end of this engine is knocking and it's going to be coming apart And it's going to be crazy But you end up finding out looking up through the inspection plate. Yes, you can see some hairline cracks and yeah It ends up being the flywheel. I did two or three of them in one week And then I'm on the phone with Jim that that next Tuesday He's like, yeah, I got this stupid thing in here. It sounds like it's a bottom end. Uh, he's like Wait, you listen to this. What's this sound like? Yep. That's definitely a flywheel cracked sounds like a bottom end knock and then this last week another one of the technicians in our shop and I wasn't paying attention at a time and He had some comebacks on this because he could have sworn that was something along the lines of an ac compressor because whenever the ac compressor turned off It wouldn't knock as much. So he thought it was the compressor and he put a compressor on it I'm like, come on man. Really? And he did that and then he had also put on A dampener at the same time too because it was wobbling a little bit That's not going to make it sound like that third time come back They have me help listen in and guess what crack flywheel Yep, how about that one could have pointed that one out like Six days ago for you, buddy. It kind of sucks Yeah, what's like what's one of the bigger stories that like you said that was like a comeback or misdiagnosis Not on your end, but what's have you heard through the shop or prior to you joining? You know when you're younger like I had my shop owner told me that While back he had a guy that brought a car in it was a no start And he thought the engine was locked up put a swapped over everything over to the new engine put it back together Wanted to go start it sounded like it was locked up again, and it was ended up being a locked up Uh, what's it called alternator on it? And he put the alternator on the new engine and it wouldn't turn over Oh, man, that would be so horrible Um, Justin also asked what my favorite beer was. I really like doseki's amber is one of my favorite ones actually Surprisingly enough if you didn't know that so As the shop foreman in our shop a lot of the times for a lot of these comebacks Yes, we will give it back to that technician, you know for them to make up For that circumstance and yes, you need to do it and you have to fix it right But if it comes back a second time or a third time or whatever if it goes to that point Then i'm going to be the ones coming in there and getting it So a lot of the times i'll see these things and most of the time it's wiring repairs something electrical where They replace a sensor because that's what the code says and that's not what the diagnostic test would have led to And it needs fixed again So they're replacing that and then they go to the other end instead of the sensor. They're going to replace the ecm When all along it was an unplugged connector or a pull that pin someplace in the middle Dude, I I go through that kind of repair so often. It's such a pain in the butt Yeah, I think five like four or five Saturdays ago when I had worked uh previous time My buddy was, you know, looking chasing down an event. So no I could put events on it Didn't fix it He was saying he was telling me what he had to go about it and I was like, all right So what have you tested it was like I have power, you know at you know on the power side at the connector And it was like, I think it's an ecm because it's not grounding or whatever it was And I was like, all right, well, let's redo the entire test I put a test light in between. I was like, you know what? Let's see what the voltage is exactly at the connector and it was like It was fluctuating between like seven and ten and all whatever and I was like, all right I know what your issue is. He was like, what is it? He's like as an ecm. I said, no Just peeled back a little bit of the loom out of it Pull the pull the wire and it was corroded wire to just broke apart We see that a lot with um the the wheel speed sensors on a lot of the earlier jeeps of the grand check He's the liberties They drop wheels They their speed doesn't work or something like that and it throws a wheel speed sensor code and guys look at the connector Nothing in there and they replace that well about six inches up where this connector comes down the pigtail It stretches and pulls from that rear end going up and down And the wires will actually wear and break about six or eight inches up from that I see that one All the time too. I'd have to say though one of the the worst ones that I've ever seen was a tech recently in the last year or so Had this grand Cherokee in the shop and it wasn't a Customers it was one of our car and credit ones that he was doing a used car inspection on so you go out and drive it and drive it and On the coast side of things you'd hear this horrendous howling noise only on deceleration When you'd go to accelerate noise goes away 100% goes away Sounds just like a front differential going out. So what's he do? He he's actually pretty technically savvy and he knows what he's doing He's been doing a long time Not the diagnostic side of the thing obviously is you'll come to find out But he pulls the front diff out and he changes the ring and pinion out Puts it all back together back in goes and drives it Same exact noise this howling noise on deceleration only And they're like it's coming from the front. It is like wow. How about that? so then try some more things and He's a pretty he's kind of an older guy. So he doesn't know how to use a lot of the diagnostic things like chassis ears and stuff like that so Next he takes out the front driveshaft and goes to take it on a drive and All of a sudden the noise goes away Well, all right, so he's pretty sure it's something in the the transfer case, you know transferring over You know when it's on d-cell of that one Waits about a week or so gets a transfer case Puts a transfer case in it Puts it all back together goes and drives it Howling noise horrendous on d-cell Back again like really? Like this these are some pretty big little mess-ups here for for this howling noise Like it's you know some expensive stuff that you're messing up here ring and pinion gears through mopar You know even in a grand Cherokee. They're like 800 bucks for a set Yeah, that's that's pretty expensive and then a transfer case on top of that We got that one low mileage used and that was like another five or six hundred bucks, too And then you know we ended up he brought me over and we ended up going through it Put on something right after I got that in those new steelman chassis ears Put on the front diff the transfer case and the sound was in between And ended up being the the cv in the front axle or the front drive shaft Wow that all time The cv and it didn't have a boot ripped or anything just one of the bearings had blown out inside of the cvs I'm like wait you said you took the front drive shaft out And the noise went away and that like one plus one equals seven or or so didn't click Wow And yeah, it ended up being a hundred and fifty dollar front prop shaft After three or four weeks of wait for everything That would have probably uh That probably did suffer him Yep, the cheapest part is definitely the cv for that one So yeah, we run into the those little things every once in a while and You know it it sucks especially when they're on flat rate and i'm sure you can attest to this I've been bit before you know on some kind of things where the diagnostic test through chrysler is actually wrong I will do the test and it leads to this and I replace that part and it still does it. I'm like well I mean their test is wrong You know because it says to replace this thing again and having that part They're wrong twice probably isn't going to be there So being able to do You know a re-diag on something that it really wasn't you know a mess up in the first place. It's kind of the the leeway for the lead technician or the The person in the shop to be able to say yeah, it wasn't his mess up in that area But within the service advisor. Oh, it's your mess up. No matter what you know The customer the customer too Now now your shop foreman Do they usually get him involved when it comes to some of those comebacks on on putting his insight into whether it is a comeback Or it's just automatically the text fault. It's automatic pretty much the text fault so you know like you said everyone gets their fair chance to Look at their instead of calling it a comeback to our dispatcher dispatcher loves to call it your customer your returning customer So we'll whoever it has a you know a recheck will get it Have the chance to Rediagnose it correctly and then if not They are they have to either get him involved or someone up that's like either me or another technician Well, we all help each other out but at the end if he has to step in then he takes the entire ticket over There you go. That's that's the key right there You know, you've got that looming over your head where if I don't get this figured out You know somebody else is going to be able to take this from me And then you look horrible because now you you know, you lost that ticket and it's out the door It's not your it's technically not your responsibility anymore But you as a technician that you're you know, you work off your pride of knowledge and all that stuff's ability To be able to deter Is you know And then you have to give it up and it probably makes you feel like crap Uh-huh. Yeah, it definitely is when usually when I have to get involved They really don't want that. You know, I get that look a lot where they're coming across the shop like Hey, can you can you come and help me have a look at this one? Like yeah, you should have like asked me this question probably a day or so ago But yeah, let's go figure it out And that's kind of what i'm there for at the shop is to be able to not only help them to diagnose these things But to also put some insight In for the service writer service manager And say yes, you know What this was probably should have been caught and it was just misdiagnosed and so yeah, it is a comeback or No, he went through the test. I went through the test with him again It says it leads to this but it's obviously not that You know, we very rarely have that but it has happened here and there It kind of sucks But it does and that gets into the point of like the the flat rate system on top of that Warranty, that's a whole another thing. It just sucks and chrysler and any manufacturer for that point doesn't want to pay you for You know rechecking a vehicle if it comes back then Yeah, you messed up the diagnosis and until you put another four hours into talking to a technical support center And saying going through this flow sheet process with them They don't really want to pay you for that on top of it So the other question I would have for you is in your shop for For the comebacks and stuff like you said they they the guy who's doing the comeback for you If they give it to another tech is going to get that ticket. Is there any other kind of incentives? for lack of comebacks or You know work like that um Not pretty much like any incentive So like if you have multiple of course multiple rechecks, you'll kind of get pulled back on the amount of tickets that you're given to Make sure that you're like or though The dispatcher like are you sure you can handle this ticket to like the younger guy and say You know we're Sometimes it gets to the point like right now where we're so overwhelmed and work. We're not really overwhelmed We're just we have so much work to do have and he's like tony I need you to take this ticket because he can't handle it or he'll give it to the shop foreman and say the same thing to him Like this other guy can't handle and he only has one ticket. I'm like, well, I have like seven or seven to ten tickets Like what do you want me to do? Yeah, you can't have that one and being overloaded in the work area It sucks that you know every technician in your shop can't have the same abilities and Yeah, optimally it'd be nice to have every single tech in the shop Is able to be certified in everything across the board and not have comebacks That's you know the optimum point in the world, but that's not really ever going to happen As you as a shop foreman do you like backflag that technician and then you get paid off of that back flag Um, so if I personally am given it and then I am working on it alone by myself Then yes, they will usually backflag that technician and then they will just pay me for everything that I do but as My point of helping that tech to get through that No, I don't get paid on that one. I get paid a percentage of the shop efficiency hours of The entire shop as a whole so I get paid a percentage off of how many hours that we turn And that is what makes up for me doing helping with rechecks giving that advice to the service writers and managers And then also, you know helping those techs to help diagnose that maybe on the second round But they also tell me that I should not be putting any more than like 15 20 minutes in if that needs to happen Yeah, I think that's the same with like the shop woman that we have. He doesn't really he doesn't get Anything like pretty much he gets like a small percentage of I think what the shop turns as well For helping out the entire shop if they need help And every individual technician call like technical assistance or is that something that as your role as shop foreman that you have to assist with Know each technician is supposed to be able to do that However, half the shop does not know how to do that so well and so efficiently So it's actually more beneficial for me to just take 15 minutes and put that ticket in You know, it kind of sucks, but that's the way it is a lot of the older guys They don't really want to learn how to put those kind of tech Technical assistance tickets in so I usually end up helping with that Yeah, we have a few older technicians that like you said don't want to learn the new Technical, you know through the computer because all of our stuff We have to now is pretty much an email formation where we type it in and then send it out They'll email it back to us and then they have any like questions that they need Like pretty much over the phone. They'll call us but we can't no longer call them anymore They took that down for the Chrysler side of things a lot too It's not quite that bad, but when we put a technical assistance in We'll put in they want to see data sheets. That's the biggest thing they want to see scan reports vehicle scans From the entire vehicle copy to over from the live vehicle that's there So you can't have a vehicle come in for the code and then the customer take it and then you start a ticket You have to have the vehicle there You'll put the ticket in they'll go through it and then the Pretty much any technician level two or higher is able to start a ticket But you have to be level three master certified to be able to call in Or level three, whatever it is certified to be able to call in If you aren't level three then you can only put in a ticket and wait for an email back and like you said They'll have to call you if they need anything else But you know as the level three techs They're the only ones who can really call into tech center and it takes so much less time But at the same time I don't like dealing with star our technical assistance because They don't assist so much It's just me putting that information into the system Almost is like a data log like yes, this car has this issue. It's not fixable because it's a software Malfunction with either radio or communication issues radios are a huge issue right now in chrysler's world Yes, they usually ignore those as speedy chick says We have issues with radios and the customer is like I want somebody to do something with it I'm like, well, I can't do anything because it's a software issue So I have to put in a technical assistance Number start a case started ticket put it in they say, oh, there's nothing else we can do right now and that's it So it's big waste of time Yeah, pretty much sucks Yep speedy chick, you know exactly how it is. They're definitely lacking in their assistance department I usually end up wasting Way more time with star center than they ever helped me with You hit the nail on the head It's usually more like the log gates saying that I've I've called for assistance And it's out of my hands to be able to tell the customer Hey, it's not in our hands that we can be able to repair your car at the moment We're you know in contact with gm and either we're waiting for like you said a reprogram To be released for us personally to be able to repair your car at the same time Yeah, waiting for those things is one of the biggest headaches because the customer is constantly upset about it They don't like to have to keep on coming back, but it's going to keep on occurring And then the star technical center is also very vague on any kind of information that they put out So they're like, yes, that is a technical assistance issue that we are having currently and we will be having a fix for that shortly all right is shortly like You're gonna have it to me in a couple hours a couple weeks a month or so And then they'll get back to me and they're like it's supposed to come out quarter two Like that is a three month window That's what you're gonna give me on it. So I'm gonna have to have this customer come back put their vent in check the updates Sometime in that three month span and of course they're gonna come back and it's not gonna be available So if there was a way for us to put in a technical assistance and then Have them email us or notify us back when this update is available. That would be super nice But us waiting on parts everything that's on back order or Not not to be able to find anywhere in a dealership. No no No no dealership in the entire u.s. Has it like what are you talking about? Yeah, we had that issue with 2019 rams Where they would have this small creaking sound in the brakes when backing up only on mornings that were colder than 36 degrees Legit that's that's a tsp on there So you're supposed to replace the pads replace the pins and the hardware and the calipers Okay, cool seems pretty simple. Let's do that Yeah, we waited two and a half months to get front brake hardware for a 19 ram months That is absolutely ridiculous I I see that issue so many times with parts It's horrible. All right, Jim Thanks for stopping in I appreciate it and actually we've uh, we've kind of gone over time But you know what when you're having fun, you can't help ourselves with that one I'm going to put a link in the in the uh comments again here for the p10 magazine voting Make sure you guys if you have not already seen Jim's video on that one for the guys over at toolbox widget they are in p10s running for of users choice award for their tools Over in that section make sure you guys click on that link and go and vote For the toolbox widget. I definitely recommend that one and we're going to be seeing some really cool stuff coming out from them Well, you have any uh anything cool coming out on your channel here in the next week or so? Um, not not necessarily yet. Just a lot of videos. I have to either edit or Be able to find time right now since like Every day it's been extremely busy at work So I'll go in at an early time and I'll leave at seven o'clock just because we're so backed up on work sometimes And just haven't had a chance to be able to be able to film anything just yet Gotcha. Yeah, I totally get that one trying to make the time For even just editing. I think is the hardest part that I've been having recently But I'm going to have quite a few videos coming out. I've got a lot of stuff. I've got at least three videos Already in the works that are at least half shot or all the way shot that I need to edit We'll have a nifty tools video out this week with some new stuff to the market that you guys have not seen yet They will be coming out here very soon If you have not already make sure you go over to 410 auto tech right down here his channel Click on that subscribe to him turn on his bell notification because he's got some pretty sweet stuff when it comes His shop as well as make sure you hit the thumbs up on this video. I always appreciate that one Well, tony. It was good talking with you. It was cool hanging out with everybody else here in the chat tonight I appreciate it. So I guess we will say goodbye and thank you for tuning in tonight guys You guys stay awesome. See you later guys