 So a couple of things, clearly here online too much because when we get into a room with people we want to communicate with them. We're like, oh, talk out loud, interesting. That's enjoyable, I'm glad you're enjoying your breaks, but we have a schedule. Housekeeping wise, don't forget if you're using your and Instagrams or if you're just snappy chatting. I think that's what it's called now, I don't know. I don't use it clearly. Use connect todos as your hashtag so that we can like archive it and go back and look at it and stuff like that. And speaking of archive, Shavernain just told me that Nowcast has already taken down the first part of the thing, put it up onto their website so it's archived so you can go back and look at it. Because you know what's going to happen is you're going to leave here and you're going to go, somebody said really something smart. And then you can just go back and look at it. They do that at every break, they'll take it down, put it back up, so it'll be in four parts. So you don't have to like watch the whole day and one sitting or find out the thing. Up next, it's going to be an interesting discussion. Everybody, sit down. Are there any additional seats at your tables? Okay. In case you're looking, people standing in the back in the cheap seats. They're stuff closer. That's what we're going to talk about next. And our moderator for this panel, Jude Milk. He's the director of policy and planning at San Antonio Housing Authority. Policy and planning department applies a planning oriented perspective to support the agency's mission and strategic goals. Initiatives include research, analysis, reporting, inter-agency partnerships and advocacy. This is technically why I wore my glasses, because that's very smart sounding. Richard has led the agency's strategic planning efforts in moving to work, MTW planning and reporting, as well as serving as Saha's representative for various inter-agency efforts. Under this policy activities, he's represented Saha local, state and national forums advocating for affordable housing issues. Prior to joining Saha, Richard served as a community development manager for the city of San Antonio. Please help me welcome Richard Milk. Molly, I appreciate that. I also am on board for the significant dance portion of the policy work. Thank you all. This is very exciting. I want to say just two words before I invite the panelists for the session up. When we started Connect Home a year, a year and a half ago, you really didn't know what we were getting into. We were at the Housing Authority. We were focused on housing. But HUD had rolled out this pilot program and we were one of 28 selected. We were excited about it and learned very quickly that we were touching something very important. I think you heard from the first panel the big picture. We felt on the ground how important this was. We felt it from the very beginning when the mayor's office responded immediately and said, yes, let's do this together. We felt that other city departments between the library said, yes, let's work on this. When Girls Inc. joined us, when we had Code Jam start to work with us. Thank you, Code Jam. When Google stepped to the plate, we found all these partners when Jordana surfaced and started changing the world around us with the Federal Reserve. It's sort of an amazing network up here across the country with N10 and everyone on, NDIA. We realized this really was something critical. But what really sealed the deal was when we started getting feedback from our residents who were going through the training. They told us yes in so many different ways. They said yes, this is the right thing. Through their actions as well as their words. Specifically those that decided to not just take the training but to take the next step and actually devote some of their time to become digital ambassadors and devote their own time to help their fellow residents really figure this out. I want to really call out the digital ambassadors that are here today and the ones that couldn't be here today. Recognize them as well. If you're here, can you raise your hands? We've got Ashley from Alicine. From Springview. That's right. Thank you, Canary. And just in time, as if Bon cue, we have Shea walking in. And I'm back. Thank you all for what you do to make Connect Home work here in San Antonio. So Bill Callahan mentioned that this wasn't mysterious and I'm glad to hear that because it sure is hard. And this next panel is going to show you how it's not mysterious. There's a lot of different ways to tackle this. There's ways to get access to all and we can do this and we have prepared a showcase of local efforts, state discussions and national opportunities and challenges for discussion. So without further ado, please, panelists, if you would join us on the podium. Thank you. And we'll start with, thank you. We're going to start out with, that's my name. We're going to start local and go national. That's why we're structuring this. So we're going to hear from Joanna Alvarado, our IT director first. And she's going to talk a little bit about what Saha is doing locally. Then we're going to hear from Clarissa Ramon from Google, about the efforts in citywide. Olivia Wine from the National Consumer Law Center. We'll speak to us about Lifeline and recent developments there. Joanne Hovis from CTC Technology and Energy. We'll talk about her work around the state. And Angela Sefer, the director of National Digital Inclusion Alliance, will wrap it all up in a beautiful bow. So without, Joanna, would you like to start? Hi, good morning. How's everybody doing? So I don't know about all you guys, but I am up for the digital dance. Okay, for sure with Richard, Molly and Irene. And I just wanted to start my notes here. Oh, I'm sorry. Is that Selena? Yes. Oh my God. Because, you know, she's like mine. I'm just saying, okay, thank you because I was worried. But that's the kind of spirit that we have in this room, you know, the people that you've already seen. And that's what makes this whole thing very, very exciting. But, you know, I couldn't, you know, to me, every time I'm in a meeting, there's all these great people in here, like everybody here I'm sharing the panel, and a lot of information sharing going on and ideas and a lot of means that have led to this. And every time they come to me, I'm like the IT person in the room, I'm the technical person, and they come to me and everybody says all these great, wonderful things. And I say, bandwidth, we need bandwidth. You know, bandwidth, bandwidth, bandwidth. It's like my song, I'm going to start a rap song, you know, probably using Selena's tunes. I don't know, I'll debut it at the digital dance, okay? And it all be good. So, in speaking about bandwidth, we at San Antonio Housing Authority, I'm the IT director there, and we're not information technology, we are innovative technology, because that is what I asked my staff to do. I empower them to be innovative and to come up with really interesting and great ideas where we can meet a lot of the challenges we have at San Antonio Housing Authority with very little money. And this is one of them, when Connect Home came to us, we were like, oh, we have no budget, and you know, again, I said bandwidth. And you know, without that, you know, where do you go? So, we had to really put our thinking camps on, just like everybody in this room, it's done some amazing work being done. So today I'm going to share with you some of the stuff that we've done, and maybe it'll spark some ideas or interests and how we can continue to, you know, move forward to continue to narrow that digital divide. So we're here at the Digital Inclusion Summit thing. And our first, so we've done several of our properties, a few of our properties that we've begun to put what we call residential wifi into their homes. The first one is Opisha Naval, which was built in 1985, and it's a three-story building with 70 units, serving 80 residents. That means that we've connected 80 residents at this elderly because they were senior community. And we also have our wifi in our community rooms throughout our entire portfolio. So that's kind of where we started. We put wifi in the community rooms along with refurbished computers, and we now have it in our 50 sites. So now we're trying to take that to the next level. So in this community room, we do have the wifi, and we have two computers. Now this is the point-to-point technology we put in there, and this is an indication of where we've deployed the access points throughout the building from an aerial view. This is the point-to-point wireless technology, and I want to note the radio frequencies that is used through free space optics. How's that for talking tech to you? Come on now, you've got to love it. Free space optics, it's cool. So we're using the point-to-point wireless here, and we've used a ubiquity product because we learned from Kansas City actually that this is a very inexpensive way that we can use this type of technology. It has a high frequency, and it also can deliver up to 100 megabits of bandwidth, which is really nice. These are the dual-bandnet gear access points that we have kind of recycled, if you will. We had another project that we upgraded, our Wi-Fi, and we kept these access points and we were able to repurpose them out and place them into this solution. So these are some nice pictures of how it actually looks. So Opus Unable is like in our backyard, San Antonio Housing Authority, and so we were able to mount, and what I say we, I'm saying two people, two of my network staff that were able to get up there literally on the walls hanging where I don't even want to say, you're putting in the cabling and putting up the ubiquity device to be able to send those radio frequencies across to Opus Unable where you see that yellow. So you can see that there was quite a bit of range there, and this is how it looks on top of our roof at San Antonio Housing Authority. And we're delivering 100 megabit of bandwidth there. That's what I call quality bandwidth. And here are some more pictures of where we put the access points as I showed you before in the different areas throughout the property. And you can see this picture where the yellow arrow is. That's where the San Antonio Housing Authority is, and that's where Opus, we were able to use that technology to deliver Wi-Fi inside the homes. And the exciting piece is it costs us $424. Anyway, it's exciting. At this point I really want you to turn your heads back there to my network team, Tony Valdez and Martin Hernandez. Give me chills. I'm so proud of them. Next property is WC White on Hackberry Street. They're not in our backyard, so we again have to be innovative. And this is built in 1976. And you can see in the white marks, it's kind of where we put the access points inside the building. And it's also a senior community of elderly residents serving 85 residents. And we also have a Wi-Fi community room there with two computers. There we also use the repurposed access points as well. And there you can see a nice picture of where we've hung them up in the area and the hallways. Those are two different hallways, even though I know they look the same. You know, they really are. I'm not freaking you out. I'm not faking you out. We really have them up there, and each floor has 12 residents, and each of them are able to get their bandwidth. Now there, we piggybacked on our existing network, and we only were able to deliver five mages. And let me tell you, like the first day, it was done. It was done. People were on it, they were using it, and it maxed it out. So mostly because of Netflix. So... And then the seniors were putting their streaming devices on our free Wi-Fi. So we had to have some training to kind of remind them of what our purpose was to begin with, of bringing this residential Wi-Fi. And we did have to manage that a little bit by blocking some of those streaming applications and so on. So it's done a lot better, but it is maxed pretty much every day. So now we're looking at putting in another level of bandwidth in there so we can deliver it a little better for those residents. They are very, very excited, and they connect their own devices to it, of course, within their homes. So we have not... We have done some training there at WC White, and I don't know we deliver devices at that training, but we have done some senior training that they were very excited about also at WC White. And there's our community room at the bottom, also with the Wi-Fi with the two computers. And this was a big old cost of zero. Zero. 10 cables, innovative. Some of the challenges that we faced, both at WC White and OP, were of course the power and where we could locate the power. The cabling, my staff had to do the cabling. Those two guys I mentioned back there did all the cabling. And we had to find, you know, cost-effective creative equipment that we could put in as well. But we met those challenges really well, and then, you know, I'm asking my network team back there to go beyond their comfort zone to expand their network technology experience and background. And so they had to do a lot of research and stuff and testing to try to get this working. So I'm very proud of that. And then, so the next one is challenge is we wanted to do a family property. So we're taking on Charles Andrews on Medical Drive here in San Antonio, and it was purchased in 1995. It has 10 two-story buildings with a total of 52 units. And we plan to deliver to 195 family residents that are registered there. We also have the Wi-Fi with two computers in here. We're beginning the test of this technology, which is going very well. Our challenges there were power, power, power. You know, how do we connect these devices because they all need electricity? We did an initial quote from an electric company that was ridiculous. I mean, there's just no way we could afford it. So we again got creative and we went into a power share program. This particular property has, on the outside of their apartment complexes, they have actual plugs. So we asked public housing if we could use that and they could maybe do a stipend for just the eight buildings that we needed to do it. So even though you have maybe four to six people in each building, we only needed one power outlet to be able to manage the building. So we could take one of those power outlets and maybe give a stipend to the individual in the unit then we could use their power. They agreed to it and so we're doing a power share now. That was really cool. And then we had to talk about equipment location because we wanted to protect it from vandalism and theft. So how are we going to make sure that it's locked down? How are we going to protect the power? You just can't go up and put a plug in and run the wire. You have to be creative and then we had to look at the line of sight and do we have enough line of sight in the way that the entire property is laid out that we could send the signal over. So we researched and we did quite a bit of site surveys and we picked Charles Andrews because we thought we could do it. So this is a nice, this is part of the Wi-Fi expansion. As you can see there in the community building that's where we have our current residential Wi-Fi there and we're using a multi-point technology here by using this main point and spreading it out to all the buildings throughout the entire property. As you can see there's only eight that we need that require power. So this is a really cool network diagram that I just love and it has, it shows how we're using the rocket. That's like a for real name. And it has a great sector antenna that can manage different levels and frequencies and lengths because we have the buildings of different areas so we were able to use this rocket technology also by ubiquity. And then we have the nano station which has a range of nine miles. That was nano station. Like nano. Nano. And I can't do it. So you have a range of nine miles and then we also have the ubiquity outdoor APs that we need a place at each building so that they can receive the signal and send it out to the rest of the property. Is that cool or what? I mean come on. Thank you. So here the equipment cost went a little bit more, a little bit because we needed more equipment and so on but again those two guys down there pretty much did a lot of the work and as you can see we have weatherproof boxes and weather heads for mounting kits. That's $720. We originally saw like you know some other high tech ways that we could do that for a lot more expensive. Made me like you know 2,000 each but my guys up there got innovative again and I don't know they went to Home Depot to DIY they put some glue and I don't know but they made it happen to build a new protecting mount. It's just amazing. It's really cool. And then we had the rocket and all that out there and the nano and that good stuff and then here's the bandwidth that we're looking at putting out there so that we can spread and have really good bandwidth and delivery. I will say the first night that my staff was out there they were out there pretty much all day and I was going home it was probably around 7.30, 8 o'clock and this property was in my area so I knew they were still out there working so I was concerned. Number one it was dark and knowing them they're still out you know climbing somewhere so I really wanted to kind of bring them down and send them home because they'll stay there until midnight. So I went out there and when I got there I said there's a lot of people out here can you guys come out here you know what's going on so they came and walked me into the community room and as we're there we already saw probably about 12 to 15 people that were connected to this Wi-Fi that they just put up and they were so excited about it and so that's what we've seen even when we started doing the community room because you do have a line of sight around the community room and we saw people coming out in the evening using their own devices and getting connected to that Wi-Fi they would sit in their cars, they would sit on the floor they would sit in the driveway to access it and that tells you they need it now they may have been streaming music listening to Selena you know they may have been they may have been doing other things but we also know that from because we could see where people are going what kind of devices are out there a lot of iPhones, a lot of iPads but they're going to Google Drive they're going to education sites so they are application sites so they are using it for what we want and it's just a beautiful thing it really is and they immediately know it's there and start using it so it is definitely needed out there so the total cost for three years here is, this is for three years it's going to be under 15 grand and that includes all of the bandwidth that we're going to be able to deliver for three years in three years we'll worry about it I don't even know if I'll be at some time I'll be retired you know at that point they comment like dude we have three years okay we need to so now you know what we need out there right come on we only got three years so that's really a good opportunity and a good deal there oh and I wanted to point out here that we did a stipend for the eight units and it was like $960 for the full year on the power share so that is really cool so as much as we keep finding power that we can kind of share you know we'll probably keep doing this as we move forward and then these are actual pictures of the property that's the rocket up there with the super-duper antenna and then here is the rocket close up also with the antenna it's cool to see and then there is where the power has been locked up and the DIY solution that my guys came up with to protect it so it's pretty well protected and then we have the nano beam and the access points and this will be this is the building actually that we're one of the buildings that we tested and the actual rocket and this building is probably from here to maybe the beyond this door a little bit right so it's like right across the street so we intend to put it at the rest of the other properties so stay tuned we think that we'll have that done pretty soon and so what's next well of course it is building partnerships to spread the bandwidth we gotta spread the goodness we gotta build partnerships and keep spreading that bandwidth wherever we can because at the end of the day what's it about bandwidth, bandwidth, bandwidth thank you thank you Joanna that was fantastic Clarissa Clarissa Ramon is with Google Community Impact Manager at Google Fiber you want to stay there? alright ok hello my name is Clarissa Ramon and I am the local community impact manager for Google Fiber here in San Antonio I'm very excited to be here today we've been joking I've been part of a small working group responsible for putting this summit together and we keep calling it the first digital inclusion summit in San Antonio and I really hope that there is a second and a third and a fourth and this is only the beginning of a conversation around this issue that will only get larger and will exist for as long as we meet here in the city so this is everyone here in this room just know that you are the fruition of a lot of work and I think a really big dream and so I'm really really excited and humbled to be here so Google Fiber we are a high speed internet service provider we're building fiber optic networks networks in about eight cities in the United States right now however we do not yet have service in San Antonio so I was thinking the irony of that is not lost on me here I am on a connectivity panel but we do not yet have customers and so thinking this morning why am I on this panel and I know that it's because I'm annoying and I mean that in the best sense and I see a lot of faces here of people that I've annoyed right and I've annoyed about this issue over and over and over again and that eventually said okay let's talk about this or that said we've been doing this we know what you're talking about what are you going to do about it and so I think those conversations have been very helpful as you determine our role at strategy for San Antonio and it helps with conversations we've had internally within our business annoying and if I haven't annoying you yet let's talk after this give me a shot I'm going to hang around because this is an issue that I'm very passionate about it's why I joined Google by routine so a little bit of my history before I joined the team I actually worked in the policy field I know Olivia and several others from my time in DC working for a small nonprofit called public knowledge that advocated for access and internet policy issues and technology issues on behalf of the public and so it's been very interesting my career has made a come full circle in that it is one thing to advocate to policy makers about why there should be more access about why mergers are harmful about how can you negotiate with providers to increase access and lower cost for residents and it's been quite another thing to see that implemented in real life and so I feel like I've learned a lot about what it means to really expand access into communities and what that looks like in real time and so I'll just cover a bit of where we are as a business and the challenges that we've experienced as a competitive service provider and then the opportunities that I see being present in this room today and so as I mentioned we're a high speed internet provider we joined Kansas City about five years ago and saw our business grow and service grow since then we've seen the entrepreneurship community flourish the small business community flourish and almost every market that we've expanded into we've seen competitors improve seeds and lower prices and that's been true for San Diego as well and so we see the impact that choice has in all of our markets even before we have that first customer and I think that's something that's very important so can you raise your hand if you have a choice right now between more than two home internet providers show somebody that does not use the internet home the way I kind of explained my role is that our business works at the intersection of both of those issues we work to be a competitive internet provider to improve choice and improve the broadband ecosystem to really drive the private sector to provide service to more people and on the other hand we work to invest in digital inclusion ecosystems that prepare people for that service it is one thing to bring competition and to bring service into a market it is a completely different thing to empower individuals to take advantage of that access and we recognize very early on as a business that you cannot have customers without both of those things and when you look at a community like San Antonio that has such a great divide we knew we had our work cut out for us hence becoming very annoying right I knew that there was really great work happening here I'm originally from San Antonio I know there's amazing agencies there's great city leadership and there's amazing community organizations that focus on a lot of important issues and we wanted to plug in into this community so that we can issue in a very authentic way that really is an opportunity to leave for behind and so I'm very happy that we've been invited to the table but I also challenge other providers to come to the table as well are there any other providers here in the room today okay so my hope will be that at the second digital inclusion summit we have more providers that we have more people responsible for bringing access here in the room and I will say that there's not a limited amount of seats at this table these seats at this table are unlimited and I'm happy that we've been invited to sit at the table but we are not responsible for the table we're not leaving the table we're here to contribute to the table and that's not closed off to other providers and so when we talk about the issue of connectivity I've been so impressed with programs that Johanna has done at Saha and the other really scrappy amazing innovative work we've seen in all the markets and if we can help contribute to that ecosystem one or two financial investments through things like sponsorships and grant making or product investments like our commitment with HUD through the connect home program or if it's through thought leadership sharing and bringing leaders to San Antonio to talk about this issue sharing best practices investing in fellows to build capacity I think these are all the ways that you can help make change and it's one of the reasons I'm very proud to be on the team I think it's one of the biggest differentiators between our business and others to invest in this space in an authentic way and I say that again and again and again because Google may come and go, Time Warner Cable may come and go other providers may come and go but we really want the communities to be empowered and there are not just passengers in the car along for the rat, right? You are here to lead this issue and we're going to be a part of that conversation and so before I wrap up I'll touch on the opportunity so obviously getting involved in this summit is a big opportunity for a really unique position as a startup to be responsive to communities and when we hear feedback about our business and our products and about ways that they feel that we can be helpful as a competitive service provider it has been pretty challenging breaking into different markets you encounter different challenges there's partnerships at the city level there's residents that maybe just really don't understand why there's construction in their area and so it requires a lot of education to help get everybody on the same page and so the good thing about running into challenges is that it gives us opportunities and one of the opportunities that we've experienced here in San Antonio is the opportunity to innovate, right? How can we scrap the old model and figure out how to deliver service to residents that is faster less disruptive and can reach people in a way that can avoid some of the issues we've had with regards to construction store-hits and things like that and I think one of the perks of being a startup is that we have that flexibility we have the flexibility to acquire a business like WebPass in San Francisco that focuses on point-to-point wireless we have the flexibility to approach the city with a pilot program for micro-trenching that says we don't need to dig as deep as we've been digging we're going to say we're able to dig a 2 inch, 3 inch, 7 inch line in the road we can lay fiber just like that and the city will say why isn't everybody doing that? It's those conversations that we're really excited to participate in and those are the conversations that I hope will continue and so there's an opportunity to again bring thought leaders invest in things like the digital inclusion fellows sponsor events like these summits I think that that is something that is a very appropriate role that we can play and it's a role that I hope more providers can also play as well Thank you, Teresa and as Olivia gets ready I'll just say for the record we did invite other providers to attend and to present today so hopefully in next years we'll see a greater number so now turn it over to Olivia Wein Hi I'm Olivia Wein a staff attorney at the National Consumer Law Center and I've got the clicker and it's such an honor and a pleasure to be here this morning and I wanted to sort of put what I'm going to talk about in sort of this larger context of this exciting discussion so there's conversations about you know how do we build it there's conversations about how do we use it and the piece I'm going to talk about is one tool for how do we afford it and the we is the low-income household and stepping back a little bit further Bill Callahan had sort of challenged who's the we when we talk about digital inclusion and how do we sort of frame it or think about it in a larger context and I just in terms of the policy discussions that I have sort of at the federal level have been trying to frame it in a way sort of reminds people that when telephones were being rolled out the federal government created the universal service program because it realized that connectivity is important but networks have value and the more people that are connected to the network the more valuable the network the same applies with broadband and that the pace of the changes in technology and the expectation that everyone is on and we'll be able to use it sort of is being baked into the way like very essential things that we count on are changing our access to electricity service could change our interactions with how we control the energy in our home is evolving our access to healthcare and how we access healthcare is changing based on technologies there's more possible through telemedicine and the ability to just go online and sort of look up initially just sort of do an initial diagnosis of do I need to go to the emergency room or you know this health issue that everybody's talking about access to emergency services is going to be evolving soon how we even contact 911 is going to be evolving and that's a conversation happening at the federal level at the federal communications commission and also you know at the very practical level when everybody is connected to broadband things run more efficiently how you operate your business can be more efficient how government operates can be more efficient so there's great value for thinking of this larger we and why we need to invest in broadband and digital inclusion so I'm going to be talking about Lifeline and it's one of four federal universal service programs and it's the LL it's that orange little piece of the pie wedge it's about 18% of the investment going into Lifeline and these are four programs all designed in different ways to help Americans stay connected through telecommunication services when Lifeline was created back in 85 it was originally to help people for their phone service it was modernized recently in 2016 the modernization handled many things but I think the two key takeaways I want folks to keep in mind is now as of December 2016 the program has pivoted to include broadband as an eligible service that is covered by the Lifeline discount it's a 925 a month discount right now the Lifeline modernization order also changes how people enroll in the program so if you're familiar with Lifeline at all just the other takeaway I want you to keep in mind is the parts of that process that will be changing over the next couple of years I'm not going to read every slide but I did create these slides just so afterwards folks will have at least a basic sort of 101 resource that they can turn to the eligibility criteria was streamlined so you can get into Lifeline by participating in one of the programs of the dark blue box or by proving income eligibility some states got extensions on informing their programs to meet this new eligibility criteria but Texas is not one of them so as of December 2016 the new eligibility criteria applies so just in terms of nuts and bolts and the reason why I'm going into this a little bit is to give you an anchor hook because I want to get to the point of potential for Lifeline in this larger conversation where interesting things can happen but in order to sort of explain sort of what that means I just wanted to touch on how this program works the nuts and bolts when you sign up for Lifeline as part of determining whether or not you're eligible there are a couple of things that happen some of them instantaneously a lot of people go through their carrier to sign up for Lifeline and then some people go through a state agency to sign up for Lifeline the first thing that happens is an identity authentication check that you're you and not a made-up person and they use Alexis next database the second thing that happens they make sure that your household does not already have the Lifeline benefit it is a one for household benefit right now and then those are instantaneous and they're centralized there's a national database that checks for duplicates right now the third part is where changes will happen and that's the eligibility determination right now carriers are supposed to be checking if they can databases to see like for example if you say you're eligible because you participate in SNAP if they can access or check through yes no you are receiving SNAP they need to do that otherwise they need to review documentation this process will be changing over to a national process over the next three years this is a timeline just to sort of chart out by the end of 2019 all the states will be using this new process Lifeline is available in every state and territory it is a platform right now for the affordability piece of access to voice service to broadband to bundle service in 2017 the first five states at least five states will be using this new process they haven't been announced yet so I don't know which states those are by the end of next year at least half of the states will be using this new process and by the end of 2019 everyone will be using this new process this is the place where we start to get into where's the potential for this program who can provide in terms of carriers which carriers can participate in Lifeline and receive the 925 per household per month the three types of categories one is the Lifeline only ETC is an eligible telecommunications carrier traditionally with voice service the carrier had to go through the state utility commission to get an ETC designation and in some states where laws have been passed taking that authority away carriers go to the FCC those that already have ETC designation and are participating in the Lifeline program and the universal service high cost program can right now offer a Lifeline broadband service as long as that service meets minimum standards they don't have to do anything special the second category are those carriers ETCs eligible telecommunications carriers that are participating in a much larger universal service program the high cost program which funds infrastructure support to high cost and hard to reach parts of the country if carriers take money for the roll out of broadband in those areas where they commercially offer service as part of their high cost obligation they have to offer a Lifeline broadband but that's a small footprint and then the third is a new category called Lifeline broadband providers and this is a space where those providers that have not participated in high cost or Lifeline but are interested in participating in the Lifeline program where they can support can apply receive their ETC designation it's supposed to be a streamline process to lower the barrier of entry for carriers to step in and right now I've highlighted it in yellow because this is where a little bit of the uncertainty has been introduced with the new chairman of the Federal Communications Commission as I had mentioned before December 2nd 2016 is when a lot of the new protocols from the 2016 modernization order went into effect and this new process for designating Lifeline broadband providers is fairly new nine entities had received approval from the FCC to begin offering Lifeline broadband service through this new process which is a federal process and the current FCC chairman has pulled back those designations and so right now they're pending at the FCC the process for how these sort of new players can enter the broadband space right now is a little uncertain but we hope to know shortly because this needs to be resolved soon how that can be and the reason why I sort of highlight that is one of the nine carriers was a very interesting one SpotOn Networks had worked out an arrangement with the New York Public Housing Authority in Queens for their Queens Bridge multi-tenant residential housing site they had applied to be an ETC for a one zip code area and it was to reach to help the tenants in this housing authority and they wanted to provide they wanted to be eligible to participate in the Lifeline program so that those tenants can get their 925 a month subsidy apply it to Lifeline and it would be the provider for those tenants so which is just to say you could be as small as a zip code or you know multi-state to enter into this Lifeline space stay tuned we should know whether carriers will have to go to the commission State Utility Commission first or the FCC stream on process first some of the changes to this program Lifeline now has minimum standards minimum standards for voice minimum standards for broadband aggregation is where I want to spend a little bit of time with you today because I think an interesting group like this with a lot of energy and already making connections and networks may be able to step in the aggregation space with Lifeline the new Lifeline order has a requirement that there are a lot of prepaid wireless Lifeline providers and they said if you move into this broadband space and you offer a free handset like a smart phone one of your devices it ramps up quickly but at least one immediately as of December 2016 has to have the Wi-Fi and tethering capability and then that percentage of how many of their free devices that have to have that capability ramps up over time and then the last thing I want to sort of leave with you is port freeze my way to lure in broadband service providers was to sort of create this lock when a customer signs up with a service provider for broadband service in Lifeline they cannot switch providers for one year they can switch the services with that provider but the hope was then that would entice that provider to provide free devices maybe you know minimum standards sweeten the pod to get involved with the traditional voice program the freeze in porting your benefit from one carrier to another is 60 days and there is something called bundled services which is if a provider in the Lifeline program offers voice and data it's whichever one of their services meets the minimum standards you follow those rules this next chart I'll just leave for you to look up but just know that it's there it's sort of the details of the minimum standard the takeaways from this chart this second column to the left is voice and just note that there's a phased in minimum requirement for minutes used to be the original Lifeline prepaid phones were 60 minutes then 200 to 50 as of December 2016 those products have to offer at least 100 free minutes end of next year at 750 end of the year after that it's 1000 minutes but the voice service the voice benefit as of now is going to be ramping down the reimbursement rate for those programs will go down over a couple of years this modernization order was a conscious pivot to slowly shift this program from its traditional voice support to a low income broadband benefit to the exciting part aggregation so it is possible the new modernization order has like a couple of sentences on lifeline aggregation an entity in a community like a library like a public housing authority like any like a school could aggregate low income eligible households so that you get a big pool of households and sort of batch enroll them and negotiate with a provider and you know it's to help you leverage better terms so if you say I can bring several hundred families that are eligible I will help enroll them I will get them enrolled in this new system and sort of be the intermediary what can you do in return you are going to get 925 per household a month can you get us better data packages or maybe negotiate outside of lifeline digital inclusion programs it is a way to say the issue of how they pay for it we have a little tool here and a federal program so one of the keys though is if you are going to do lifeline aggregation you still have to follow all of the lifeline program rules so you have to understand the port freeze rules you have to understand the eligibility rules and you have to understand that the eligibility determination will be phasing over to a national process over the next three years because once it becomes the responsibility of the national eligibility verifier to do those checks into the various databases like the SNAP database the SSI database benefits you will be interacting with that one entity as you handle your clients this is a little bit more on the Wi-Fi and tethering and the ramp up the percentage of the devices with hotspot functionality ramps up to 75% of the devices have to be hotspot eligible by December 1, 2014 but it it ratchets up every year if it's tighter the next slide just to know that there's a little bit about the port freeze as a reminder there are exceptions for the port freeze though if the subscriber moves then they can pick another provider if the lifeline provider fails to provide the service they promised or goes out business that's an exception if the household falls behind on their bill payments and late fees and those late fees ratchet up to a month that's greater than their lifeline benefit then they don't have to stay tethered to this they can leave and then of course if the lifeline provider is in violation of any of the rules so thank you for staying with me that was the lifeline 101 but just to let you know that there is a federal program out there in all the states and territories and if you're on tribal lands the benefit is much higher than the 9.25 a month it's an additional $5 a month for the household it's a great tool and with aggregation there's some potential here I think to be able to to take something to the table to help negotiate with the provider to maybe get a better package for your clients thank you, thank you Olivia and I'll say that this is actually Saha is looking at these opportunities that lifeline provides as a brand new opportunities and a great opportunity to provide service to all our residents we serve 20,000 households throughout the city next, Joanne Holis from national no that's not you CTC technology and energy thank you good morning it is always a pleasure to be in San Antonio no it's actually the earlier one although I'm not sure what has happened to the graphic is there any way we can raise this a little bit is the probably not alright can you hear me here alright let me come out front I hope you can all see that it should have been a little bit clearer we might have sent a bad a bad file so I apologize for that I actually if I can ask the technology people that's not my file do you guys have do you have access to it is it possible because it's not sharing what we need to I'm going to start talking because I've got ten minutes I'm going to ask Richard to keep me on time I work on the infrastructure side of things and availability and access and I think picking up on a point that was made earlier when do you one of the key components in adoption is going to be affordability when do you have affordability well only when you have competition or some kind of a subsidy program and the competition piece is the piece that interests me the most it's economics 101 to say that we're not going to have great pricing let alone great services if we don't have competition and we get completely different results in any market where we have competition in fact it's not really a market if we don't have competition broadband and communications policy are not always made with that basic principle the first thing you learn in high school economics is competition and we don't make policy based on that principle what I want to talk about today is the infrastructure the services that are out there and what emerging competitive markets in places like San Antonio mean what the services are how they've developed and most importantly what does it mean for your neighborhoods in your communities and in mine and so on because that's the only reason it would matter if you are able to find it would be great okay thank you so we're going to put a graphic up I'm only going to speak to this one slide but what this slide does is it's an effort from the engineers of my company to in a graphic form show you the different technologies and what they're capable of there are lots of different performance characteristics of a communications network I tend to focus on a lot of the time speed downstream speed pulling down from the network and upstream speed as we send things up to the network and I know Joanna is technical and that her team is here and you are all IT professionals who else in the room is an IT or communications professional just so I know of my audience okay thank you so for those of you who are you'll know much of what I'm talking about you'll forgive me everybody else I'm a broadband analyst and attorney by training I'm not an engineer but this is how I understand the technologies for the purposes of the business planning and policy work that I do so when we have my slide up what we're going to start looking at is a continuum of speeds over on the far left for those of you who remember 1995 or so and there are probably a lot of you in the room who don't but I certainly do 1995 is the advent of the commercial internet just think about that for a moment I can't say this enough times I say this in every presentation I give 1995, 1996 the advent of the commercial internet that is 21 years ago 21 years I do public sector broadband planning we plan in 30 and 50 year terms 20 years is an absolute attorney eternity when it comes to this infrastructure okay thank you very much we'll make it work I can see the additional pieces it's fine 20 years is an eternity when it comes to this infrastructure in 20 years our economy and our democracy what are we transformed by the broadband internet by internet in general that's an amazing thing and for those of us who were around for a while before the advent of the commercial internet it's not quite as intuitive as it is to young people for many young people what other platform is there how is life imaginable without it not necessary for us the more you do it the more it becomes part of your life let me tell a story based on this graph this is the line I was talking about this is the continuum and we start here at the speed of dial up internet that's 21 years ago that's the advent of the commercial internet and over here we move over through kilobits to megabits and then to gigabits and this the gigabit per second is sort of the emerging aspirational standard that Google Fiber has made it has very much publicized and made the thing that everybody wants and in terms of the consumer market so I'm talking residential, small and medium business I'm not talking about big businesses big institutions they can get different products different kinds of pricing and can frequently afford to get what they need but when you look at this line and you think of that as the beginning of the commercial internet and the set of products we're really talking about a timeline this is the history of the internet if we were to think about this as well all of this is our current moment but this is our best case scenario on commercial products in certain markets including what is coming here in San Antonio thanks to Google Fiber and AT&T's competitive reaction to Google Fiber so when we look at the dialogue era there we were at 50 or so kilobits per second and above the line here you have wire line technologies what's important to know about these technologies is how the companies that control the infrastructure that control every single line into our homes that carries communications how they reacted to this dynamic thing that just emerged almost out of nowhere in the mid-1990s and commercially took the country by storm the phone companies were the providers of that dial up infrastructure there were lots of companies offering services on top of that but it was over old phone company infrastructure that in some communities was 80 years old, 90 years old, 120 years old that is the technology that was developed to carry phone service back in the 1800s but the cable industry recognized immediately the enormous business opportunity the commercial potential and what cable had was something very different to what the phone industry had it had networks that were built in the 1970s and the 1980s not the 1880s and so it had a more powerful just frankly through luck not through a lot of foresight it turned out to have a more powerful transmission medium for purposes of two-way data service that emerged 25 years after the cable industry started building these networks and metropolitan areas throughout the United States and this here I'm going to ignore the noise on the slide there are other services I want to talk about because we don't have time but this service cable modem through a technology called DOCSIS and it's not important what it is for today's purposes was the reaction of the cable industry to the incredibly dynamic new opportunity that existed and this is probably this technology was developed in the late 90s the network started going online 98, 99, 2000 that's the advent of the broadband internet as we've experienced it as consumers and if you look back at my line that shows us speeds you can see that going from dial-up to the first generation of cable networks which is about here you had this massive upgrade in speed just transformative, incredibly important we went from narrow band to broadband hugely important moment and cable got built out in metropolitan areas throughout the United States where there were cable networks cable modem service where cable networks had been deployed two things to know about that number one cable networks weren't in rural communities so if you're from a rural area and even in some city areas where cable had not built although for the most part they built cities comprehensively but if you're in a rural area this very powerful medium that now went two-way went from one-way video to two-way data was not available to you rural communities are still suffering because the cable networks were not built to rural communities in the 70s and 80s other really important thing to know about cable modem and this is a really big challenge from an economic vitality standpoint if the network was built in the 70s and 80s to offer video service that was not a small and medium business product not a small business product that's what we wanted at home as a result the cable networks for the most part don't go into small business areas and when the networks went two-way in the late 90s small businesses just didn't have network in their areas and so in many areas where cable is not expanded into business areas small businesses still do not have that option I'm going to run through time really quickly a couple more really important things to think about as you think about what's available in your community what's affordable what services are there the phone companies did not just sit still with dial-up they reacted to the cable modem innovations and the development and the huge business opportunity by developing something called DSL that just maximized those old copper lines that they had and if you look at these ovals and because the technology of my slide does not transfer well you can't see the colors here but generally what the red represents is an existing technology that is relatively mature and deployed although let's say the sections next to it the blue are sort of what's happening in select and very fortunate markets green is technologies in a stage of deployment that are projected to emerge sometimes in five, ten, fifteen years but if you look at what the phone companies did this is early DSL not nearly as capable as cable modem but it pushing further and further now to better speeds particularly if you're located close to where they have invested if you're located further away if you're a long way away from where they've put equipment in the speeds are going to be on the much much slower side just to simplify it when you look at these ovals and you look at the cable oval this is what will be coming for you here in San Antonio and in most of our metro areas as the cable industry develops the next generation of cable modem technology which is called DOCSIS 3.1 it will push here over to close to a gigabit per second in the downstream direction under optimal circumstances more complicated than that in the neighborhood and if everybody's watching Netflix at the same time your speeds could be a tiny fraction of that but generally you're going to get something that looks like that some of the time and that's a pretty powerful thing you see the DSL ovals though they don't get that far it's a much heavier lift for them to get that far in fact in order for the phone companies to maximize all that old copper to really compete with what cable has and that's what we want it's possible if they can't compete with cable it's not good for us from a consumer standpoint but in order for them to push toward those higher speeds they got to build a lot more fiber that is the solution they're going to have to build more fiber when do phone companies build fiber well they build it when they face competition and that is the beauty of what's happening here in Boston I'm so short to skin behind a podium I've tried never to do it and I'm wearing 4 inch heels and I'm still too short so when do phone companies build fiber they build it when they face competition the beauty of the dynamic that was created by google fiber and that has been slightly dissipated by google fiber slowdown over the past few months although hopefully that will not impact you here in this community but nationally we're not the same growth from google fibers we were a year ago but the beauty of that is it stimulated by phone companies to build some fiber now they're not building on a ubiquitous basis they build in lumpy ways they build in select neighborhoods they build based on where they happen to have existing infrastructure they build sometimes based on where it's lowest cost where the market is strongest but they are in markets where there's competition or a threat of competition we see investment economics 101 that is a really good thing from an accessibility standpoint and then pricing of course comes down as was mentioned earlier what's interesting about what the cable companies do though is when cable upgrades I'm getting the word I am short on time when the cable networks are upgraded again from the view of competition and they get to these faster speeds it is because of the nature of the cable infrastructure they don't upgrade by neighborhood they upgrade an entire system area so when you see the upgrade sometime in the next probably 2 to 9 years we're guessing of your cable system here in San Antonio you will see a comprehensive upgrade of capabilities on a community wide basis wherever there is existing infrastructure that's a good news matter and more Google built this the holy grail of communications technology fiber optics into every home and business ideally the more that emerges from Google or any other entity in some cities it's actually been done by the city itself or through a public-private partnership the faster you will see the cable upgrade happen and the better you'll see the DSL upgrades happen as the phone companies put more fiber into the network one more really important thing because I am out of time below the line to the extent you can see it those are wireless technologies this piece here would be Google which would suggest it is an emerging technology when you all hear all this hype about something called 5G it's kind of a marketing term right now it's not important in many ways other than that you should know that when people tell you that wireless is going to be unbelievably fast remember that fast fast wireless is going to be the last 5 or 50 or 100 feet the bulk of that communication is going to happen over fiber there is no wireless without a wire line the more wire line competition you have in your community the more fiber investment you have in your community the better the wireless services will be and the better the wireless services are the better it is for low income communities because adoption of mobile products in lower income communities tends to be considerably higher perhaps because these are more useful in multiple ways these are lifeline services in multiple ways young people who can't afford to buy service might still have a smart phone to verify the more competition we have up here the more we are likely to have down here as well in all kinds of ways that's a benefit from an inclusion and adoption standpoint I could go forever but I won't thank you for the extra minute thank you Jenna that's very enlightening wrap things up Angela see for them in DIA would you like to come down here I like to paste but when there is a camera that's a bad choice so I won't paste this has been incredible so the fact that you all are having a summit on digital inclusion you have over 100 people in the room that alone I was ready to come in and be like you guys are having an event just on digital inclusion and now the energy and the depth of the conversation wow so I've been to a couple of these not very many but okay Rick Usher from Kansas City close your ears because I had a great one in Kansas City also but the depth of the conversation here is really you all should be quite proud right plus the energy so they should tell my family I kind of want to move this camera because you all are just really funny so let's talk a little bit about definition well let me back up there I'm with the National Digital Inclusion Alliance and we got started about two years ago because there needed to be a unified voice of digital inclusion programs in the United States and there wasn't so now there is and so the work that you all do on the ground is something that we take to do we take to other cities we help folks swap information between each other our big event is in that inclusion coming up in the twin cities May 15 17 and we will most certainly be involving as many of you as we can I already was like Mayor Taylor are you having to be available she's like oh maybe I am but she actually looked at her phone it was very exciting what we know for sure is that having that municipal leadership be engaged is huge right like having mayors who really get it and frankly the two off the top of my head that are the really most get it Mayor Taylor Mayor James in Kansas City the speech he gave us last year you could just tell and so having someone who gets it is huge so congrats so so we got started because there wasn't that connection there wasn't that that understanding of what's going on it's great to have Olivia because they know what's going on out in the wider world and they can bring that to you the definitions part so it's as a new field I love that Joanne noted that we really is willing to have a commercial enterprise for 21 years that's incredible right because it is so a big part of all of our lives so see if you think that's the commercial part then the realization of individuals that there is inequity this new piece of our lives that is so essential happened pretty close to the same time because I've been doing this work for 20 years so at that time there were folks who were like hey it was a problem and since then we've just continued to define the problem we originally called it the digital divide and what we've realized now is that there are multiple divides so the digital divide term is fine it's just all of us important to recognize that we really never really be done right technology is constantly changing so if there's more than one divide and that technology keeps changing the goal keeps changing and that just has to be something we have to accept that's just the way it is so the terms we're using now are digital inclusion and digital equity digital inclusion is the house it's everything that Wade is talking about today it's the low cost robust internet in your home it's digital literacy it's having devices that are the right devices for your needs it's the tech support and it's the application so that's all the house and then the digital equity that's the goal that's what we're going to get to digital inclusion is how we get to the goal but really the goal keeps moving we just have to be like look this is the way it is so the infrastructure piece what we've been talking about today and having that wrapped into equity that's one of the reasons that I'm so impressed with you all and so impressed with this event that is unique the fact that you all are wrapping in infrastructure with equity because what happens generally is somebody that's ILO somebody else over here is talking about equitable access right somebody else is probably talking about digital literacy but we need to push them all together because figuring out those solutions requires all of us working on that together so that's huge, congrats the barriers to inclusion are pretty well documented cost digital literacy relevance is another one that often gets thrown out there where people are like I don't need it the recent research tells us that relevance is mixed into the first two barriers the first two barriers again being cost and digital literacy so if you say you don't need it is it really because you don't think you should or is it because you don't understand it and that intimidates you so you're gonna say you don't need it are you saying you don't need it because you can't afford it and it's a lot more comfortable to say I don't need it than to say I can't afford it so when you hear somebody say wow why do people need it people say they don't need it my grandma says she doesn't need it you actually talked to her about it which might change your mind so that's where the trust piece comes in that's come up multiple times too those local institutions which where a lot of you all are from that have those relationships with the folks that you work with they trust you so when you explain to them how this works a lot of what we talked about today that's complicated stuff and it's confusing so when you talk to the folks that we want to help learn how to use it we're probably not gonna talk about the different kinds of we're not gonna get into what Julianne got into but they trust you because they know you'll be able to explain it in some way as they understand it the lifeline piece is a piece that will be important once we can actually use it right that is not there yet there are low cost offers out there some of the providers have low cost offers for a variety of reasons one the FCC told them they needed to do it probably the most important one in this area is the AT&T $5 and $10 if you are a SNAP recipient and you have access to that low cost offer from AT&T and AT&T did that because they wanted to merge with Direct TV so the FCC said hey how about you have a low cost offer and it got merged into there the approval from the FCC but that's due to the merger is out there like that because the FCC encouraged the company to do that there are companies who do it just because they thought it was a good idea because they live in the community and they want the community to be strong so there are multiple possibilities of why these low cost offers exist but they do in fact make this so utilize those low cost offers as much as you can some of them have end date so recognize that they may not last but Comcast had an end date and it's still going so we have Internet Essentials and that's really useful for those who live in Comcast's area really useful low cost offer and it's still around because they saw the value of continuing that from you so I think one of the biggest messages I have for you all is that you are not alone in all of this and that's one of the biggest reasons we can do this so you are not alone in the work that you do individually and you know that because of all these fabulous people but you are not also not alone in trying to figure out a coalition to work on this together there are coalitions around the country some of them are in the room Austin I believe will be here eventually I don't know if she's here yet there's Catherine look they're all sitting at the same table other cities that are figuring out how to merge their effort and be stronger because it's not just it's not just the programmatic side that you all are figuring out how to do together it's a policy also that's incredible I think you all have heard that again and again today is using your interest in this issue and pulling together and now you are a large body of people who have this one interest and you can keep telling your elected officials what it is that you want to see happen in your community so know that there are these other communities doing this Charlotte I think is one of the most interesting recently because they've decided that they're not going to become a 501C3 they're going to remain a coalition but they created a charter so members who participate and they at least said I've been told this was not a happy discussion like it's not easy to do this because you're going to have some disagreements with folks in the room but it came up with a charter and now they have a way to move forward so there are examples out there and the folks at this table over here these lovely folks I'm sure are having to tell you so congrats I'm excited for you all I'm very humbled that you allowed me to participate today thank you a few minutes about 7 minutes for Q&A questions over here the municipal leadership needs to be engaged I used to live in Chattanooga, Tennessee about 10 years ago the electric power board publicly owned the publicly owned electrical utility started implementing fiber optics and now the whole city in Chattanooga is very well wired and at a cost but I feel like if maybe CPS could work with our municipal leaders to implement something like that and then Google has a reason to compete and I live in the west side and I only get DSL and it's not that great and there's only one provider too so I would really appreciate as a consumer who has the ability to not be restricted by a low cost option that we would look for that competition try to work with our municipal leaders to make something like that happen to drive that competition there are about 100 or so municipal competing networks around the country Chattanooga is one of the larger cities where this has happened but there's a long tradition going back almost 20 years of municipalities but in some cases the cable networks because this was before the internet they felt that they needed advanced communications or they wanted to create more competition so much of it comes down to competition Chattanooga is a really good example I think part of the message you were getting there's not a lot of really great low cost products offered by Chattanooga's EPD I think that's true but I think there's a competitive dynamic in Chattanooga that is absolutely singular I'll note that Chattanooga which has that competition and also Huntsville, Alabama which has an emerging municipal fiber network on which Google is going to be a service provider as a let's see of that fiber we're both announced as very early deployments for the next generation of cable modem by Comcast and pricing without question is down I would say generally if you look across the country at competitive markets data broadband internet pricing is 30 to 40 percent lower in competitive markets than it is elsewhere videos a little bit different and sometimes it's hard to track this stuff because the pricing is very opaque in terms of affordability competition works and in all it's an option other questions over here on the to kind of follow up with that I'm from a rural community up on the north side of Texas if we are trying to put fiber together what should we be aiming at as far as what a price should be that the individual resident and I know business is going to be different but an individual resident ought to try and aim toward what should we aim towards as a reasonable cost so every market's going to be different and a lot of it's going to depend on what your goals are Google Fiber really transformed the market when it announced $70 as the price point for a consumer grade gate-to-bit connection and every announcement of the gate-to-bit product since then whether public or private has been either $70 or somewhere within $20 above or $20 below that has become standard for everyone but when you build your business plan for your fiber network you'll have to figure out how much you need to charge in order to make your business plan work and you also need to figure out what your community will pay and what will maximize adoption and folks actually buying the service from you so it's a complex set of considerations it's the economics are extremely challenging that's why we don't have fiber in our home throughout the country but I happen to believe in my experiences that cities and towns have some unique capabilities to be able to do this another question if we're ready for lunch alright we'll move on to Molly thank you, thank you all that's a step, alright so here's a couple of housekeeping before we break hold on, I said two things number one if you are here as a presenter to the lightning round I need you to come up here to this corner that's why I don't want you to leave me yet because I don't want you to be like me if you're here for presenting at the lightning round come to the front because we don't know where everybody is that's number one number two, before we break I just thought I would say this as sort of a wrap up to that fantastic panel this idea that like hey, San Antonio is on this cutting edge comes from the fact and I have to say it number one SA 2020 when in 2010 we all got together and said we actually believe the entire city should have economic prosperity and educational opportunity and this quite frankly is the undergird of all of that if we don't have access if we don't have the ability to provide that to people so the reason San Antonio is so amazing is because our people are amazing we understand the need for the rest of our people so I should just say that out loud hashtag SA 2020 and um thank you so much now, this corner is where you should be and you're not here one, try and be loud but I know I was supposed to be up there and then you may go get your boxed winches and come back in quickly because we get started so quick quick, back and back we've got sound, alright thank you, I was telling somebody that you guys asked me to do this because it's like being at the dinner table and having to talk over everybody so it's like just pay attention for just a second my name is Jeannette Honerman and by day I lead the outdoor programs and outreach for RAI San Antonio and when I'm not living the dream I volunteer in my community so today I am serving as the district one commissioner for the mayor's commission on the status of women one of the things that I love about this community is the community when we talk about inclusion, we talk about equity we talk about connectivity I'm seeing it right in front of me so look to the person to the left or right of you and just say hey thanks it's nice to be able to connect with you for a moment exactly it's a lot more fun to do that in person than it is digitally but we all know how our world is working so today we are very very lucky alright alright somebody passed the potatoes alright so here's the deal this is called a lightning round for a reason because you are going to be struck with inspiration with information and hopefully with some action so we have nine organizations represented by a variety of individuals here this afternoon during your lunch hour to amaze you and to provide you with this information and inspiration so I'm very lucky because I know many of them but I'm going to go ahead and list some of the organizations that are being represented these individuals will introduce themselves and they will have approximately three minutes three minutes ninety seconds to dazzle you with the information and inspiration that they have to provide today so we have Councilman Ron Nuremberg in the house we have, I'm allowed to just call him David from SAHA Elizabeth McArthur the Bibliotech my friend Debbie Fitzmeyer with Code Jam Kimberly Samo with Family Service Association the Teen Text Center Mark Barnett with Idra Mary Flanagan San Antonio Youth Literacy Candelaria Mendoza with San Antonio Public Library and the San Antonio Digital Inclusion Alliance in the house Lena Powell, Angelique Oliveira and Richard Milks so let's give them a big round of applause excited to introduce my good friend Ron Nuremberg you have three minutes Ron Good morning I'm Ron Nuremberg City Council Member for District 8 lots of questions today about the role of a municipality in what we're seeing and I'll start by casting our challenge within the national context while the US is a global leader in broadband innovation and investment millions of Americans still do not have access to the internet most of them in your communities in our communities and I'm saved by Senator Thune at the Senate Commerce Committee today broadband is a national priority and it's comprised of capacity issues, digital literacy issues which are equaling for a challenge for this country a loss of competitiveness increasing division and disenfranchisement of large portions of our community in response to the FCC it created the Intergovernmental Advisory Committee of which I am a member to advise the federal government on policies that will impact local governments in San Antonio our challenge can be described as multifaceted on two levels one is existing socioeconomic segregation and two is geographic dispersion we are a city of almost 500 square miles this amounts to obstacles infrastructure deployment literacy and affordability what is our response in June 2014 we adopted a unified digital communication strategy that's focused on several areas creating policies that lower the burden such as a single entry permit policy that aids Google Fiber and encourages competitiveness we've heard a lot about competitiveness today but the entry of a major competitor into a market like San Antonio is an extraordinary opportunity that helps drive down costs and helps speed up deployment of infrastructure all around town in addition we want to have proactive neighborhood engagement for deployment areas and we want to roll all of that into an essay tomorrow comprehensive plan the second facet other than the second facet in addition to creating policies that lower the burden for private sector providers is expanding mobile data capacity we know that today there are more mobile devices in the world than there are people a large number of our communities are accessing the internet through mobile data devices but we also know throughout this country that we have a huge challenge to overcome gaps in coverage through the installation of wireless towers and other wireless service infrastructure so we have responded at the city of San Antonio with a master license agreement for providers like Verizon to close gaps in coverage and also accelerate deployment of wireless infrastructure we encourage the use of this agreement which has already become a model across the country finally the third leg in one that I think I've heard a number of comments on that we actually have a competitive advantage here at the city of San Antonio is the creation and the utilization of a municipal fiber network you all may have been familiar with the term saving San Antonio area broadband network we know it today as co-signate we have connections all throughout this town in fact we have multiple fiber rings that have been installed as early as 1997 when former city leaders had the foresight to allow our CPS energy utility to put in additional strands of dark fiber that we can later leverage for purposes unforeseen we are leveraging that fiber now for emergency operations for strategic connections to public institutions and for the last three years we continue to create collaborations with the county provide some sustainable financing for the co-signate and also find new strategic partners the possibilities are endless we must continue to leverage this low cost fiber network by seeking regulatory relief Deb talked a little bit about some of the state obstacles we have a law in the state of Texas that prevents us from serving fiber to the home we know that private sector competition for us we have grande we have spectrum we have AT&T we have google fiber we are creating competition in the private sector but that's not the only answer we need to see this as a country broadband internet service as a public utility and that means that public municipalities have a role to play in filling the gaps in coverage filling the gaps in education and literacy where there are none when we talk about redlining our community we have a responsibility to the public to change that and I believe municipal fiber provides us that opportunity so write your local legislators write your congressmen and women and talk to your city council members and mayor about the fact that we need to encourage faster adoption of legislation that's friendly to internet as a public utility thank you very much good afternoon y'all my name is David Nizavacha I have the honor and privilege of serving as the president CEO of the San Antonio Housing Authority a fair amount of my staff are here today and I'm happy that they're aiding and assisting this rather important gathering they gave me talking points of which I'm not going to use because I think I want to emphasize a couple of personal stories to you if I can San Antonio Housing Authority under the connect home program basically we took the challenge of previous Secretary Castro and mayor of San Antonio Mr. Castro to be involved in only one of thirty eight or thirty nine housing authorities to do an unfunded mandate and unfunded project of helping our clients get digitally included that inclusion is important because it provides obviously the opportunity through training and through devices for our clients regardless of the zip code of which they grow in to have a successful future specifically we had a client of ours who was working with the San Antonio Housing Authority with 25,000 units between three programs earns about 13,000 dollars a year. I want you to imagine what that's like living off of 13,000 dollars a year. She was working three part-time jobs with no benefits raising three young boys through connect home she had the opportunity to go through training through that training she got certified through that certification she got a full-time job through that full-time job she got benefits through those benefits she's able to take care of her children in a much better position and additionally she's elevated herself from public housing is now in the private market and has opened up another slot for a family so deserving who wants this opportunity so we're yeah you can clap for that when we hear stories about that the Housing Authority fills our hearts with joy because we know we are doing beautiful work for people who deserve it so greatly. The second story I want to tell you is a young gentleman who was working in an ambassador quickly learned that there were opportunities for him that weren't there for him before so he's now enrolled in college and I can't tell you how important that is and we're not talking and it's a wonderful process where people go to community colleges we have a great system here in San Antonio but he's actually pursuing a four-year degree and that was something he never would have considered before unless the San Antonio Housing Authority and U.S. Department of Housing Development came to him with this program so we feel this program is vital for everybody's future who we work with at the San Antonio Housing Authority we know it can't be done without partnerships and I want to speak to some of those partnerships quickly city of San Antonio the mayor's office has been a great partner, Bear County Judge Wolfe has been excellent in fact he donated I think about a hundred computers to one of our efforts at one of our properties Google, Goodwill, Wells Fargo the 80-20 foundation of Girls Incorporated we've also worked with Code Jam which is important to get you know kids looking at the technical side of the world I am the least technical person in the world but I will tell you I understand the importance of it as you know we evolve as a society and lastly I want to tell you that what we're focused on in the next year is to formalize these partnerships with the groups that we've talked about expand our partnerships because we know we can't do it alone it takes everybody in this room whether you're in private sector, public sector you're doing a startup you want to reach out in human services people to help everybody within our community and that's what I really love about San Antonio I'm not from here but I'll still an HEV line I got here as soon as I could because this heart of this city is bigger than any other city I've ever lived in it's about the people who live and reside here and how we can help everybody so I appreciate everybody's attention today I appreciate your efforts in helping us making sure everybody is included in this opportunity through digital inclusion thank you good afternoon everyone my name is Carlos Alceda I am the community relations coordinator for Bear County Bibliotech we're very happy to be here today and share with you just some of the information that we have available as far as our library is concerned Bear County Digital Public Library we are the first all digital public library in the nation and essentially what we do is we offer all sorts of different everything that you would normally find at a regular library a typical library we offer books e-books, audio books newspapers, magazines all basically at the convenience of your cell phone, of your tablets of your laptops so you can essentially take middle of tech anywhere you go so we offer a lot of convenience for our residents this is a service that's free for all Bear County residents so we're really happy to offer that we have two physical locations here in San Antonio where we offer access to technology to neighborhoods that typically wouldn't have that access so we're really happy to be able to provide that for them we have two locations once on the south side of town we have one on the west and we're happy to announce that hopefully by the fall of 2017 this year we'll be opening up our third location over on the east side so we're really really happy about that essentially what our mission is is we want to provide residents technology access to enhance education literacy, promote reading, ask for a creation and also to equip all the members of our community with the necessary tools to thrive as citizens of the digital age so with that said I'm going to go ahead and pass this on I'm Elizabeth MacArthur and I'm W-Tech librarian as of this year which has been very exciting as Carlos said our mission is to provide cutting edge technology and support for that technology to the fair county neighborhoods that need it the most so this is our south location and then our west location and east is coming we're very pleased to be able to provide this point and I'm very pleased to be part of this enterprise going forward digital inclusion is very important to us it is at the core of what we do and making sure that the communities that need computers and tablets and wifi access have that is wonderful walking into our different branches and seeing how the community is comfortable asking us questions whether that's how do I open my first email account or what is the best way to use Adobe Photoshop for this very important business project we're there to support the community and that is very important as we continue to talk about digital inclusion in San Antonio I hope that the W-Tech continues to be part of that conversation thank you Hi I'm Debbie Fitzinmeyer with Youth Care Jam we are an organization of volunteers here in San Antonio we created this we co-created this with our families and with about 150 volunteers who are really passionate about teaching kids to code so we reside really solidly in the realm of the application of the technology because it's super important that kids not only learn how to actually use computers and how to use the technology but how to actually create with the technology so we really focus around that concept of creative consumption creative computing how do you interesting time talking today so you know if you know me you know trying to fit stuff into three minutes is impossible so really when I thought about digital inclusion I decided to highlight just three of our programs that sort of personify for me what we mean when we talk about inclusion our first area is reaching low opportunity students and when I say low opportunity I'm not speaking exclusively of low income because I think in San Antonio many of our kids regardless of where they live don't have access to really learning how to code in really rich enriching ways that's why I started CoGM because my son wanted to learn how to code and it couldn't find anything that existed so this is a really unique partnership that we started in collaboration with Palo Alto College and we train them about 70 upward bound students that live out in the rural counties are on track to become the first in their families to go to college don't have access to a lot of computing opportunities we taught them in our curriculum and then we deployed them as leaders out into the community so we've been to the Best Buy Team Tech Center, we've been to Ella Austin and we've been to San Antonio Housing Authority and these kids are out there in leadership roles teaching younger kids how to use the technology kids with autism, disabilities this is really passionate for me personally we believe that they have a skill set that's really well suited to computing we have an event in May here at the library just 14 years ago with high functioning autism mass burgers all fall into your run and also girls, because I think girls in we talk about digital inclusion are being sort of left out of the equation we've got to really work hard at getting them engaged and keeping them engaged we've worked with, in fact just last weekend couple of weekends ago we worked with Google Fiber on rolling out a program from our Tina Street Women's Center we have a group called Chico Connect where they're also learning how to code and then they're taking their passion and they're trying so that they feel connected to not just the technology but to each other which I think will have some holding power for them so I hope after today what you'll decide to do if you have kids you'll send them to a co-jam event if you have a skill set team at SAHA that did that implementation you you'll come and volunteer for us because we couldn't do it without this huge community of passionate people that really want to teach really want to teach the next generation how to become the innovators how to become the creators of our very exciting future here in San Antonio. Did I do it under three minutes? Service Association in the Teen Tech Center supported by Best Buy and the Clubhouse Network school student okay how many of you provide services to a middle or high school student okay so as Debbie mentioned we've been working together to collaborate and we partner with the community and community organizations to really engage our youth through technology to fill their toolkits with resiliency and resources that move them beyond the boundaries of their neighborhood to really explore and develop their unique potential how do we do this it's a three-pronged approach digital access and creativity as we've talked about today there's countless great statistics that have been shared in digital divide the area that we work in has a zero to twenty percent broadband coverage so we provide the access to the tools and resources to connect digitally the essential of what we do is move our youth from consumers of technology to innovators and designers youth leadership and civic engagement we also talked about the experience of generational poverty and also one in three of our youth are at risk for mapping out so it's not just about having the access to technology but how do we reframe our youth's perceptions around their self self-confidence, self-actualization connection with a positive peer network and also community service which really helps them to recognize their value and the role technology can play in that and finally mentorship and the learning community so we can't do it alone I've heard so many people talk about the beauty of San Antonio's community and that's really what the tech center is how do we come together with what we're passionate about and get each other excited not only about the skills but about our futures and how we can design it together we're located at the neighborhood police which is at 3014 Reva street so if you know any middle or high school youth bring them out if you want to collaborate and put on any events let me know we're open Monday through Friday from 3.30 to 7.30 summers we're from 1 to 5 and we bring in countless camps and additional activities that we can definitely open up our space to you hosts our girls robotics team is just an example of one of the many partnerships that we have to connect our youth with opportunity we also have a sign language and photography group an audio visual club a music studio we're looking for more so if you're interested in developing any additional club or skills that opportunities please talk to me thank you I am the chief IT strategist at a national nonprofit that's located here in San Antonio called the intercultural development research association we are educational nonprofits a focus on equitable public education and we provide training technical assistance and research for families communities educators and specifically for policymakers we believe in the power of open we believe in open data we believe in open access we believe in sharing data because it's important for our communities to have access the things that we research and what our partners research so we recently launched an open data platform through a national provider called so crada and they kind of help monitor and provide access to data and so on our website we publish education data and we also partner with local community organizations like now cast essay for education data related specifically to San Antonio so we believe that because of this open data it's accessible to more people more people can use it school districts can use it partners can use it community organizations along with the power of being open we think that that software that students use software that schools use should be open we have a specific term for this it's called Libre software and we think about the word Libre it doesn't mean free is in free at no cost but it's Libre as in liberty as in freedom so there are four basic freedoms there provided with Libre software the first freedom is the freedom to run the software the second freedom is the freedom to change that software the third is the freedom to redistribute that software and then finally to redistribute it with changes now those are important concepts for computer programmers and for people who design and develop software but we think that those freedoms should be extended to every single user of software so to that end we are working with school districts and partners all over the U.S. to expand the use of Liberty in education software so we developed a conference called Libre Learn Lab last year we held it at MIT and worked with the U.S. Department of Education to spread access to Libre software, Libre hardware and Libre education resources that conference will be expanded to Miami this coming October and we are going to rotate that conference around the U.S. will be in San Francisco the following year and it will be back in San Antonio where we started the conference two years ago and as that expands we are trying to get more and more schools universities and partners interested in the idea of sharing through open source technologies open source software and specifically what we call those Libre software that provide those user freedoms we have been working locally there is a school districts here in town Judson ISD this picture here is actually a group of students at Judson presenting to Nirenberg about one of their technology products and those students are using open source technologies and Libre software and they are using that on their campus and expanding the use of that software to their parents so that the software can be used in communities so at IDRA we tried to take these projects and expand them to other areas we are soon to be starting a project in San Antonio ISD and we work very heavily in the valley with Farsan Juan Alamo ISD so if you would like more information about what we do at IDRA and how we impact communities with free and open education resources and Libre software please check us out at IDRA.org thank you good afternoon my name is Mary Flanagan I am with San Antonio Euclider C or SAIL and I am here in my three minutes I wanted to take the opportunity to bring it back to square one and start off by having you guys think for a minute or a couple seconds and ask yourself this question where would I be if I could not read guaranteed you guys would not be sitting in this room today if you could not read you wouldn't have the jobs you have would you have graduated from high school in time students are learning to read pre-k through second grade that's when they are learning the basics of how to read and put it all together when they get to third grade that's when they have to be able to read to learn that's where it flips if students are not reading on grade level by the time they get to third grade they are four times less likely to graduate from high school in time if students are not graduating from high school in time in this day and age what are the job prospects look like and when they become parents how are they supposed to teach their own children how to read and flipping back to the digital world guaranteed everyone in this room has done at least two of not all three of these things today you've read or sent an email you've been on a social media channel probably you can read a news article online right how many of you have done that but it flipped that so if you're reading that news article and this is actually from my IRS from NPR a couple days ago it's actually about school choice so Denver's innovative approach to school choice gets high marks for many parents' impudments the program also raises questions about the limitations of choice and narrowing access and equality gaps compare that to my book here The Little Turtle which is a first grade reading level there was a little turtle you live in a box how are they supposed to read everything in our day to day lives so San Antonio, Tennessee what we do we have a second grade reading buddy program we recruit and train volunteers they're called reading buddies they go into the schools just one hour a week they work with the students one on one provide that guided reading practice give them that extra opportunity to read with a caring adult make it fun for them because obviously it's the readings of struggle which I hated to read as a kid and find books that are in things that they're interested in reading and get them back on track to where they should be reading we have many partners who help us do that here in the community many organizations last year we served just I-1400 students on average so students improved for reading levels we also do a book giveaway which I know is not the digital world but we do books because we think books are important as well to keep make sure books are in the homes a lot of the students in our program and in the schools do not have books at home so we'd love to have you become part of our tribe become a volunteer be a reading buddy be a book buddy tell somebody outside this room today one of those stats if you're not reading by third grade attend one of our events and please feel free to follow us on Instagram, Twitter, Facebook thank you so much and also I'm the library services administrator here at the central library I wanted to kind of share with you guys some statistics but I also wanted to let you know that at your tables at the beginning there is a little card that gives you guys a very high level impact of what the city library does on a regular basis and this is our impact for the 2016 so if you just take a peek at it it gives you some pretty nice numbers and you can just see how many people we impact on a daily and on a yearly basis I also want to let you know that we do have a table outside during the showcase that has more information so if you want to reach out to us for volunteer opportunities or partner opportunities or if you need a place to host an event just like this one let us know and we'll be happy to help and have conversations so I wanted to share some of the numbers with you we actually have 29 locations and soon we're going to be 30 out of those 29 locations all of them have Wi-Fi access as you guys probably already noticed if you're using our Wi-Fi it's all over the building and all of our facilities throughout the city of San Antonio we also have public computers that are available to the public and we have printing services and again this shows how much of an impact we have as devices can be a big deal and also just the software even if you have a computer at home but you need access to Office or Excel or something in particular the library still has that for you just wanted to share a few numbers here with you guys on as far as how many hours that we have and again these are from 2016 so as you can see we have hundreds of thousands of hours of Wi-Fi use a year and millions of hours sorry one is for computer use and the other is Wi-Fi so the computer hours is the purple and the Wi-Fi use is the orange so as you can see we get a lot of usage and community success and we're definitely filling a need in the digital divide so as you can see this number is pretty impressive and that's the total of computer and Wi-Fi use at the library in the year and the number keeps climbing as need keeps growing and of course as our population gets bigger and bigger I want to talk a little bit about our learn locations we started this program almost about two years ago so we have a training officer that deals with adult learners and helping them do some triggering figuring out if they need a job kind of helping break down their very big goal into a small goal so it's kind of a holistic approach and that they also, if life happens I try to go to school, I need child care I need help with my utilities then our DHS partner kind of steps in helps them find those services and we can kind of take care of each individual in a holistic manner we actually have quite a few our training officers here if you guys want to say hello Best Fall just had a job fair last week and it was great because somebody actually left with a job from that library job fair we have several more happening throughout the system so we impact people's lives on a regular basis in a very big way and I believe that's it and again if you guys ever wanted to talk to us about potentially hosting a program getting involved in some way or the other let us know and again we'll have the table in the back thank you good afternoon everyone my name is Leela Powell and all three of us are going to talk so just forget the three minute thing we're going to be very quick it says lightning around here still I know that we've said this over and over and over again today but everyone in this room is important to making this happen this is not a tech issue it's not a literacy issue it's not a social justice issue this is an issue that underlies all of those things in our community so it's as basic as having streets and as basic as having electricity and as basic as as having government even we have to come together to do this we cannot do this individually so with that being said you ask yourself well how did we get here today who made the decision to have a summit how do we put programs on what we do in order to move forward is what motivated us to create the San Antonio digital inclusion alliance so we've heard these issues we know that we have vulnerable populations low income families, youth, elderly women was mentioned earlier we know we have those populations we know that we're providing services to them, some great services to them and you've just heard a lot about that but how do we bring that all together to make sure that we have a seamless experience to make sure that we're covering all the people who need to be covered and to make sure that when we find a successful program we can scale it up because that's one of the issues that we all face we can help a few people how do we scale it up instead of one person getting a job yesterday how do we have 100 people getting a job yesterday so the goal with oh dear this just conceptualize that this is a diagram I want you to think of all the things you'd like to do and then fill in these little squares with all those things this is how we address the need again, it can't be one organization it has to be all of us working together and we wanted to figure out a model that is really focused around not just being collaborative in function but being collaborative as it gets started strengthening the community voice sharing best practices building upon current initiatives and leveraging our resources so the you want to talk about Goodwill here real quick and why Goodwill is involved you say something about Goodwill because you know someone said this earlier why, why do we care why do we care if someone has access or not why does it matter, why isn't the private sector taking care of this and the important thing is that there are organizations that are out there serving folks every day and they know that this is a gap so if you could say like we had a job in digital inclusion about a year ago when Lila sent us an email asking, that's Goodwill refurbish computers we're like yes we do and that's when she mentioned to us the connect home initiative and that was the first time we really got exposed to the digital inclusion challenge and we realized that we do a lot for digital inclusion and that was an issue that was critical to our organization but what is about helping people find jobs in our community and there is no jobs today most jobs today require digital skills so if we want to help people be successful in our community and in the workplace digital inclusion is critical so that's why Goodwill got involved good talk as his boss talked earlier and there's like a rule like in one panel you can't have that can't have that happen so but Richard's with with Saha as you all know so that's the mission the mission is that we have to address the digital divide the vision is that every San Antonio regardless of where you live regardless of what your current skills are regardless of your sex regardless of your ability level has the opportunity to learn and to move this way so again we talked about these basic principles we have to collaborate we have to be holistic we have to focus on excellence it's not enough just to say well we made some computers available right we all know that that doesn't really work so that's where and I see Laura McCarron here we've talked a lot about metrics it's great to measure an output but what we want to measure is outcomes and so we can't do that unless we're working together and sharing data and information and we'll talk about sustainability a little later and this is another one you probably can't read but essentially what you're looking at are taking those groups that we are going to be creating through this organization so committees working on training committees working on devices committees working on connectivity and lining them up with how we overlap that with partnership and operations and funding that we're going to be developing a plan for going forward so the task is that we don't have the structure for this the task is that we have that table Clarissa talked about earlier but there are not enough people at it and it's not big enough yet so how do we accomplish what we need to do and we can only do that by creating a more formal structure and getting folks to the table and again I'm going to steal from Laura we have this the Alamo Regional Data Alliance and we all said we want it to be inclusive but how do you organize an inclusive organization okay we're going to have a self nominated group and then we're going to admit up front that that group is not permanent that we want to invite other people to the table to develop the ideas further and that we will be replacing ourselves ideally as soon as the group gets to be functional so the way you do this is everybody gets your survey and you say I want to join the digital inclusion alliance you don't have to have money you don't have to have some great idea that's going to change the world you just have to be willing to come to a couple meetings and start thinking about how your church or your neighborhood association or your kids school or your school can be part of this and that's that's that next step this is not I think Bill said this earlier this is not some fancy pants technical thing I mean part of it is but I don't get that part so the part I get is that people need to have the confidence to use the tools to help them make their lives better and every person in this room can help make that happen so that's what the digital inclusion alliance is really about so do you want to say anything else on behalf of SAHA? No thank you so I think what you see here are the first three organizations that are committed to this alliance and we are opening the doors to anybody else who wants to so you do have those forms on your table we've got some interesting pilot projects of goodwill and SAHA's relationship have helped really get the devices flowing to our connect home residents and it's been a great model but again questions how we scale up how do we think beyond just our organizations how do we think city wide to really impact the city as a whole and that's where we need your help your ideas your talent so I don't see anybody reaching for their forms now's a good time to do it with us during lunch got a couple of things I want to share with you so inclusion is the how equity is the goal say it with me inclusion is the how equity is the goal oh my gosh you guys are asleep already from the turkey sandwiches let's do it again inclusion is the how equity is the goal where equity is the goal you had nine rock stars up here that did it in three minutes or less to talk to you about things that are Instagramable that are face bookable that are tweetable and if you aren't on your devices right now what's up with that so grab that form I want to see that form right now grab that form get a pen get to know your neighbor find one sign up or at least it's not going to let you out the door okay so while you're doing that I want to make sure that you know could the nine speakers that survived the lighting round come up front or stand please I want to give them all a huge round of applause for sharing their information with us the previous panels and this panel if you would come over to this side the photographer would like to take a photo before we all break and then last but not least you guys are allowed to have one more comfort break before we come back and we're going to talk a little bit more about sustainability but I want to thank you for your time and attention and remember there is strength in community and the only way that we're going to get anything done is for you to reach across that table and work with that individual so thank you very much for your attention and have a great afternoon