 Hello Teacher Mentors and welcome back. In this video, we'll share two strategies that will help you support and mentor your teachers. Strategy 1, leveraging support of parents to enhance student learning and Strategy 2, three before me strategy for resolving teacher queries. All of us, be it a mentor, a teacher or a parent, have a common goal. We all want our students to learn. Students spend a majority of their time either at home or in school. So we need to think of teachers and parents as one team working towards improving student learning. As a mentor, you can help to bring this team together. Let's see how you can do that. Encourage your teachers to conduct regular parent-teacher meetings. During these meetings, they can inform parents about the Khan Academy program, its benefits and how it works. Teachers can also show a demo of a student's experience using Khan Academy so that parents become aware of it. During this meeting, teachers need to clearly discuss the role parents can play and set clear expectations along with timelines. Teachers can share two specific requests with parents. First is to provide a device, a computer, a smartphone or tablet to their child for 10 to 15 minutes, 2 to 3 times a week to practice on Khan Academy. The second is to supervise their child while they practice on Khan Academy at home. During this meeting, teachers can also ask parents who've seen the benefit and impact of Khan Academy to share their experiences with other parents. Parents can share how they managed to follow a regular routine, how consistency impacted the learning of their child. They can also talk about the challenges that they faced and how they overcame them. Principles and teachers must acknowledge and appreciate the efforts of parents who support the program. As a mentor, you would be supporting multiple teachers in your school or district. Teachers may typically reach out to you with two types of questions. First, school specific questions such as those related to device availability, choice of implementation model and so on. For all such questions, as a teacher mentor, you are their primary source of help. Second, technical questions regarding the Khan Academy platform such as how to add a class, issues with password etc. The strategy that we're going to talk about is for these technical type of questions that teachers may reach out to you for. We understand that sometimes it is very hard to answer all the questions that each and every teacher is asking you. So we have a strategy that you can use to resolve teacher queries. It's called 3 before me strategy. In this strategy, you will first have to listen to the teacher and understand the nature of their query. If the query is technical in nature and is related to Khan Academy platform, then ask teachers these three questions. The first question is, have you gone through the Khan for Educators course and were you able to find the answer to this question in one of the course videos or articles? Our course provides an in depth explanation on how a teacher can use Khan Academy in the classroom. The second question is, have you gone through the frequently asked questions document within the course? The FAQ document has been shared with the teachers in the Khan for Educators beginners course. You will also find these FAQs in the upcoming article. The third question is, have you checked the help section in the Khan Academy platform? You will find this section when you click on your name in the right hand corner after logging into your account. This help section takes you to a variety of support topics. All queries related to Khan Academy platform are explained here. This strategy is an effective way to develop ownership and problem solving among the teachers. In addition to this, if you are from any one of our partner states, then you can also reach the teacher support number of Khan Academy that has been shared with you. Our teacher support team members will be happy to help resolve these technical queries. If a teacher has taken all of these steps and is still unable to find an answer, only then they can turn to you for help. Remember, this is only for technical questions related to the platform. For school specific questions as a mentor, you will be the person teachers will reach out to for help. With this video, we've come to the end of another milestone. You have completed Khan for Educators Mender course. We hope you will continue to guide and help teachers to use Khan Academy platform to improve student performance. You are a few steps away from earning a certification. Please complete the exercises and articles and take the unit test. Also remember, you will need to submit a feedback form at the end of the course to claim your certificate. Thank you for your commitment to making free world-class education available to our students anytime, anywhere.