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Published on Jun 10, 2014
Bring multiple apps together inside the new Unified Service Desk in Microsoft Dynamics CRM. In this video, Matthew Barbour gives you a heads-up on this agent desktop designed around multi-channel interaction management and control that comes with the Spring '14 update. Features include agent scripting, the ability to manage concurrent sessions, and configurable toolbars. Learn more: http://go.microsoft.com/fwlink/?LinkI...