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Transitioning the Traditional Help Desk into Self-Service Service Desk

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Published on Jun 24, 2011

The word 'help' isn't specific enough to the service provided by IT - all the extra calls and e-mails can really reduce the amount of time your support team has to help staff with IT-related issues. Simply changing the name and offering a web interface where staff can go and help themselves with issues or problems can have a dramatic impact. Whether you are new to self-service or improving your current offering, this webinar will provide concrete advice and ideas on self-service.

Key topics this webinar will explore include:
- areas for automation
- self-service options
- self-help options
- and much more!

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