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NPS Step 5: Customer Engagement Required - Net Promoter Score

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Published on Mar 19, 2012

Learn how to lead by design to make a positive difference for customers using a Net Promoter Score program. The Net Promoter Score tells you how likely is it that someone will recommend your company to their family, friends and colleges. For more resources on building your strategic plan, view the Essentials Guide to Strategic Planning at http://onstrategyhq.com/resources/str...

Used by thousands of companies worldwide, http://OnStrategyHQ.com enables any organization, regardless of size and budget, to build their comprehensive plan and monitor implementation. In addition to their award-winning software, the company also offers strategic planning consulting and is a resource for other strategic planning tools, books, articles, workshops, and strategic planning facilitation.​

Download the Essentials Guide to Strategic Planning - https://onstrategyhq.com/product/esse...

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