 Dr. Reiner, could you explain the term roaming and what are its implications for a consumer? Roaming is quite simple. Roaming is when you are using your mobile phone outside of Qatar. For example, when you are on holidays, you are making voice calls or receiving voice calls, when you are making or receiving SMS, but also when you are using mobile data services. For example, browsing the internet or chatting with your friends. Roaming is a fantastic service. It is quite versatile, it is really handy, but please be aware it can come with a price tag. Oh, that's good information. Now, moving on, what should a consumer take care of when using roaming services out of Qatar? I think it's most important that you know what you are being charged for, that you are fully aware when you are being charged and how much you are being charged. I would like to quote three examples, three different services you are normally using when you are roaming. First of all, as we all know what we use most is voice. When you are making a voice call, you are being charged and when you are receiving a voice call, you are being charged. Please be aware, depending on your service provider and depending on the country where you are going to, you can be charged different rates, different rates when you are calling the country you are in, when you are calling back home to Qatar or when you are calling a third country. With SMS, we had loads of confusion in the consumer section when making SMS, which means when sending SMS or when receiving SMS. When you are sending an SMS, you are normally being charged for. When you are receiving an SMS, you are normally not being charged for. The reason is you cannot avoid receiving an SMS. And the third big product I'd like to talk about is data roaming. Nowadays, we have all those smartphones, like for example, we have a BlackBerry or we have an iPhone. With those smartphones, you can use all kinds of data services. For example, when you receive emails or when you send emails, when you are browsing the Internet or when you are downloading some movies or some video clips or some music from an application on the Internet. Also, please be aware that when you are chatting with your friends on your BlackBerry, this is also causing data traffic. You just talked about the different types of handsets available in the market. Could you throw some insight on do these different types of handsets impact roaming services? Absolutely, Ani. For example, in the good old days, we were used to our typical handsets. Those handsets were able to make calls or you could receive calls with them or you could also do SMSes. But nowadays, with those smartphones, for example, to show an Apple iPhone or a BlackBerry, these smartphones are in effect, they are very powerful mini-computers. You can do a host of things with them. You can read your emails, you can get traffic updates, you can organize your calendar. Plus on top, you can also send and receive calls. Many people are not aware that browsing the Internet, downloading music clips, chatting with your friends is basically causing some data roaming. And data roaming can be extremely expensive. For example, just the other day, a friend of mine came back from a five-day business trip and he was just browsing the emails he got from his work and he was faced with a bill with a couple of hundred reals. So please be aware of all the services, all this new technology. It gives you fantastic opportunities. But please be aware of and inform yourself beforehand what your service provider can do for you in order to reduce your bill. How can a consumer control his or her mobile telephone bill? I think there are many different ways of how you can control your bill. First of all, consult with your telecom service provider and the second way is there are many things you can do on your device. For example, when you are asking your telecom service provider, ask him if there are special packages or special bundles for international data roaming. Ask your service provider is there a cap or is there a limit you can set above which your international services will be switched off. Or you can also ask your service provider to block certain services on your account. And then there are a couple of measures you can do on your handset. For example, what you can do is you can switch off your data roaming capabilities if you don't need your emails and if you don't need to chat and SMS with your friends. Or there's also another host of things you can do in order to reduce a bill. You could, for example, tell your friends that you are abroad. Normally, for example, my mother is quite knowledgeable about telecommunication charges and she really understands it if you don't talk for half an hour but for five minutes. Or she understands if I just send an SMS, mom, I'm going to be home in two hours, please wait till then. Or for example, you could also use some email services. Or you can use voice of IP in local internet cafes. Or what many people also do is they take an old handset with them and get a prepaid card from a local service provider in the country they are in. So I think depending on the service provider, depending on your package, there are quite a couple of things you can do sensibly without losing touch with your contacts in Qatar. Thanks for the handy tips, Reina. Now my last question is that in case of a dispute or a complaint about telecom products or services in Qatar, what should consumers do? First of all, try to resolve the problem with your service provider. Ask for a complaint number, take down the full name of the call centre agent and also take down the solution which was promised by the service provider and also take down till when your problem should have been solved. If this doesn't lead to anything, if it's not fruitful, call the service provider again. And if after a sensible amount of time your problem has not been resolved, you can always file a complaint with ICD-Cutter. And here it really comes in handy when you have all the details and the complaint number with the service provider. As we as ICD-Cutter, we are trying to resolve the problem for you with the service provider. You can contact us in various ways. You can call us, you can email us, you can write us a fax or you can also visit us. We are opposite the general post office next to the commercial bank plaza. Thank you, Reina. It was a very insightful session.