For startups and small businesses, customer success and customer retention are arguably more important than generating new sales. But it can be difficult to find the resources and manpower to create a successful customer-facing team. And it can be even more difficult to scale those teams properly as a business grows.
In this recored live stream, we go from soup to nuts on customer support and service, and share actionable best practices for aligning your team for success, no matter how large your business.
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At General Assembly, we are creating a global community of individuals empowered to pursue work they love, by offering full-time immersive programs, long-form courses, and classes and workshops on the most relevant skills of the 21st century – from web development and user experience design, to business fundamentals, to data science, to product management and digital marketing.
Established in early 2011 as an innovative community in New York City for entrepreneurs and startup companies, General Assembly is an educational institution that transforms thinkers into creators through education in technology, business and design at fourteen campuses across four continents.
