 Okay, this is my, this is my screen here. You should have looked at it. Hi, sir, how are you? I'm good. You can see I'm getting out. It's been a long time. I haven't seen you in a while. Just now? No. I haven't seen you in a while. Hi, sir. I haven't seen you in a while. I haven't seen you in a while. I haven't seen you in a while. This was not okay. My name is Brian. You can just call me Brian, and I'm from National Children's University at UKSH with my second email. And I'm actually a graduate student in public administration. Our discipline in profession in public administration is for dealing with actually dealing with problems in the government. So I may use another perspective which may be similar to you can compare my presentation and my previous presentation to see why this is Taiwan and why this is Turkey and how maybe something of the productive audience or labor office is the same and some may be different and we can make some comparison further after this activity. And this is my encounter of the presentation this main structure as we will and we just go further and why I'm trying to make this this kind of survey or research kind of electricity survey because we know since we do a lot of adaptation conducts in Taiwanese government that actually we know the process the process of the conduct is not very smooth in Taiwanese government. So I would like to I would like to to see what happens in this process of the adaptation. So there are many few studies about this kind of survey or questionnaire and even even we we have few researches in the national representation about how Taiwanese government adopt the OBEA or etc. but the time is very separated from maybe 20 years ago even 5 years ago the timeline is very separated and each context of these kind of research was quite different. So that's why I said the knowledge of this issue is fragmented in Taiwanese context. So for the first reason I would like to make similar research so that we can not even be fragmented but we try to accumulate it. And another perspective is that even we can we can force these civil servants to adopt this kind of software because civil servants should be in some kind they should obey to their supervisors because you are civil servants you are serving for the nation or your country in higher school. But in another perspective we should care about their subjective feeling about about policy because we you should maybe you can say is a kind of another democratic value we are going to conserve even at any rate so this is my background of this kind of research and so my research questions about the first thing is how is the adoption progress in Taiwanese government? I hope to get an empirical data and we can interpret it. And second one is their subjective feeling and whether they are varying different attributions I will talk about this later in the slides. And so the third question we know this empirical based data we collected and we want to know how to improve users experience and even how to make our policy more better. So these are my in Taiwanese research they often use this kind of theory it's called the theory of behavior I saw many visitations in Taiwan they use this kind of theory and in this time I almost repeated their sound their research components so my this kind of replication modification I make the brief structure question there is like this is whether they feel their attitude is about talking this kind of business is good and one is whether they feel they can control their control whether they are doing using the labor office or career etc and another thing is whether they the condition no matter it's internally internally their condition supports their to do this kind of this in our cases is the document interoperability so so this is the brief structure and I will show you the statistical results afterwards and I take this by the help of help me to deliver the questionnaire and local government and this survey this conduct in late May so the early June this year so maybe the context will be a little bit quite different we must because date September some context maybe quite different but I think we can reference these kind of results these results is still the third one and the brief demographic data about the first one is there are there are many industry naval service of our base mountain we have our in our European system the civil service has about 14 rates and these civil service are usually distributing 1 to 1 to about 9 rate 1 to rate 9 there are in professionally so called the street level of Europeans and these people are are using quite the idea they are distributing in about mostly are 30 to 50 years old and they they usually use their for 6 to 9 hours per day so I mean I classify them as medium or high dependence of using a computer and this kind of the font maybe the character may be small but you can see you can see the operating system they use is highly highly mixed from the newest with the scan to some of them they are Windows 8 and even Windows XP is very outdated and there is still a lot of people using it because my this is deliver in relatively most local government in Taiwan but they are in Taiwanese context they are most they are most earlier to adopt audio policy this this one another one is most even though we found most people use a different office but there are a lot still a big proportion of people that use open office OIG may be hurting to call it approach open office so we found very quite mixed even though the sample is not very is maybe lack of representative so the data it depends on how many people and who actually answer our questionnaire and other days they are honest answering the questionnaire but I hope this kind this kind of response may help us we have a very intuitive impression of how people use their computer and not very surprisingly a little bit how to interpret it is that response shows mostly neutral but they show a little bit negative attitude to our they are using and let's take a look how is the condition this I make a set of questionnaire and first one is many people agree that there are too many difference in the way you see the office and Microsoft office once the server you talk to me privately even six months ago he said the between the liberal office and Microsoft office is not very jointed so he feel very interrupted using some short slide a copy and paste or something I think this we can make some further research in the user experience and another similar question many people agree they it takes them a lot of time getting familiar with liberal office and in no matter in the private sector context or in public sector context making them learning new things will be sometimes very terrible for civil servants because they especially in street level bureaucrats in Taiwan they are very easy in dealing with their daily words so in many context they will feel very painful if they were ordered to to keep typing no matter the training course or even though the speech they don't like to participate in any other activity even though they sometimes see this activity wasted their time and sometimes useless but it still of course is it has some special context in our civil servants training in public administration they still need some further research but but we can in this case we can find some way to how to make the get familiar with quite new software very quickly I think this is one one thing we can do from this survey result and another thing is that if the software itself may be an internal issue but how is in Chinese we have a word is that if we just make a law we we don't make right with correct thing sorry for that it will be better it will be better it will be better only law is not enough in this case I already for me I I heard a case is that he works in a local government and he cannot upload ODF of his information system the information system only sets DOCX or XOS so so he felt very upset because they use they are they feel very this how to change this actually this condition is because we as people in government we use ODF in the workplace but some of the servers some of the the division we will need to upload this deal and then change it yeah so information is external to our software itself if the information system it doesn't follow our step to adopt all the things it will be one obstacle it will be a big obstacle and in our academic in academic field there will be a potential issue that is that we have to write many papers in the academic journal but if the journal editor they don't adopt ODF you will never say hey my university usually doesn't adopt ODF because professors will say if they don't accept ODF and I can't have this ODF anymore there is another issue in testing this kind of questions and we can see a lot of questions of people they cannot if I share files as ODF I cannot work with my colleague I think no matter in his institution or all of his institution even in civil in community creating with the citizens and and this in these questions these questions are very the various are very very obvious but when we can see in many questions the negative opinion is a little bit more than positive opinion and in these questions many people still agree that liberal office is very hard to use and many people still a big portion of people they feel that they would not like to spend many times more time working with liberal office and same with there are many similar patterns in the response of my questionnaires and even in in the this questionnaire of testing people they are actually usage and they admit they use liberal office much more less than Microsoft office in this even they admitted in the questionnaire so I think the real situation may be much worse than I can I get the questionnaire and of course it is just by just by insert yes but this is only my guess and besides many results of the questionnaire there are some interesting discoveries is one is that most people when they face a problem while using software they won't they will not read manual at first they first for their products or supervisors for now and second one is similar cases on the internet but reading the manual or no value is online or paperback manual the number of choices they will never show it as the top priority this one this one very interesting interesting issue but very correspondent to many to many previous research about the user experience I think is the first issue we can take notice and second issue is that we have sometimes we have a stereo time with them people they are older people because they think that they don't use well computer very well as young people but my scatter point shows that the younger people thinks more resistant to liberal obviously older people another interesting discovery maybe in other perspective because we can infer that the younger service may may be more demanding maybe no matter no matter the software quality the software stability etc older people they will much more or more or less they will not compromise to us another issue I think is interesting so there are many similar patterns even though the pattern is not okay the pattern is not very obvious it's still not very obvious that we can take notice but even that the actually usage of the comparison makes no not very obvious difference so so we can so I turn to another thesis it's frankly open document format will be effective let's take a look I make about several the first group is whether they know the policy makes difference in in this kind to question makes difference means it can be their attitude their attitude changes if they know the importance of adopting the audio policy but enough and frankly does a lot of orientations policy but in in the attitude toward making recommend people using the labor office or well how to say we can you so this to be my I don't even think I to people our presentation we say talking about policy behind this policy they tend to like to but about is still not improved and the third group is taking a training course they usually experience both the attitude toward the policy open document format has significantly improved they said is still limited because they still they still a little bit the software quality a little bit bad but but after the training courses they take part only heighten their experience to the almost neutral but not very good so in another we can say we can infer that the training course effectively training courses are still limited and how to improve the user experience maybe another test we can further after we interpret this kind of research so I make the brief conclusion and suggestion is that well the first one is that while training system documentation is crucial but improving user experience and interface I think you should be another priority another issue since I found interesting another one is liberal office as I use now is very stable but in our window system especially in China's window system the liberal office often shut down in very unexpected way that I told training a lot of time so usability test on windows I think should be more important because as we show on the graph for civil service they still use windows as their main operating system but the bad stability on the liberal office on the window system make pressure very bad this is my sorry this is my main discovery on this subject and another thing is that mitigating the user experience between the proprietary software Microsoft Office and liberal office should be another concept because briefly told me that maybe did not operate in neighbor or very seldom use Microsoft Office I think that's another issue we can make further research and this research sorry I should say survey because this should be not I said that this is so hard instance they I came from my faculty my school and both currently but I should take all of this visibility whether it's basically not bad in the subsequent they are my things they are my thoughts or mistakes thank you question to be shown for example as what exactly the question do you pay to the users sorry the question is the questions I've seen in the presentation they are very same questions you have written down and questionnaire given to the users which which class you are considering no the the question the questions for example this one in general my experience this was taken under the questionnaire yes originally in Chinese then where do you in Chinese this translated sure but the meaning was that